Transfer not good but not sure who was at fault.

Switch was easy, direct debits were a bit disorganised for a period but have settled down. Account is easy to manage.Most importantly have saved and continue to save money as can't be beaten on comparison sites.

After some initial teething problems they now offer a great service

I like E7E prices but they are poor in their understanding of the customer base. 2019 started with total confusion of their half yearly direct debit proposal which in essence is technically better for the consumer but failed to understand the customers need for fixed monthly budgets. They could have made it optional. They the shot themselves in the foot by calculating the proposed monthly payments and failing to account for existing balances. Finally they realized they had failed to give sufficient notice. They overall consequence was an interview with BBC Radio 4 and the loss of customers. The response was a nice new website and a trouble free year until I received an email asking me I found the sign up process. Well as I signed up in April 2017 it seems a question of little value but I will happily accept the Amazon voucher.

Never had any problems - thanks for reasonably priced greenish energy

Very open with pricing and changes to service. They seem very honest and not afraid to admit when they are wrong. Website is easy to use. I am a member of MSE cheap energy club. They were the reason I joined, not looked back even when cheaper rates were available

Poor! Slow changeover from our old suppliers! Despite requests to decrease our monthly payment- this has not been done - hence we are currently paying to much! Basically there’s been issue after issue and not resolved!

Very please with the service received.

I have found the experience of switching excellent and found the level of service very good over the past year. The rate is still the most competitive for me.

Very poor customer service. Dragged their feet in returning a credit balance and did not pay up on the dates stated. Made multiple phone calls and had to get quite aggressive. Do not recommend and they are not to be trusted.

Customer service greatly improved with recent changes to website and chat facility. Had reservations at first but would now fully recommend.

I have been with Economy Seven Energy for over a year now and have to say that at the time of switching and still to this day I get the same product (of course) through the wires and pipes for a much better price than any other I could find. They did reverse my meter readings once and it took a little time to get that resolved but no problem now. One of the best deals you`ll find I think!

Great value and service

Great customer support, any problems or queries have always been dealt with promptly and satisfactorily! Experienced no issues with supply and feel great that I am reducing my carbon footprint! Very happy customer 😊

Easy to use value for money

Good price and honest clear billing good communication on changes to billing Quick response to email queries and password issues.

Really nice to be able to use the night rate meter. And when I get an electric car I will really enjoy charging it at night

Sent me an email thanking me for switching to them when I had been with them for above a year? They are no better or worse than any of the other companies for trying to rip you off. They tried to make everyone switch to a variable tariff where payments went up for 6 months in the winter but down in the 6 months of summer. They were going to put the winter monthly payments up by £40 and then only reduce the summer payments by £20. Must have thought we customers were so stupid we wouldn't notice. They had to scrap that after so many complaints but later emailed me to say that based on my usage they needed to increase my monthly payments. When I asked what figures they were basing this on as I hadn't submitted a meter reading since the one I submitted after the variable tariff fiasco it was a bit of a doah Homer Simpson moment and they left my monthly payments the same (My account showed that I was in credit anyway). I haven't switched yet as they all seem to try and rob you in any way they can but this company do seem to have uneducated people at the helm and I would not trust them at all.

An embarrassment of a company. Almost comically bad.

I didn't even notice the transfer , all they asked for was a meter reading , and then a few weeks later a man came to read it , and that's it