we are confused. In November of last year we changed supplier from EDF to a company we thought was called Fischer Energy, we set up a direct debit which worked after a fashion until June of this year when after a company review of our account they intimated that we were over a £1000 in arrears. As we have never exceeded £800 in a total year, we felt this must be a mistake. Having never being able to access our account, we raised the matter with Fischer by telephone on several occasions. Despite the seeming helpfulness by the call service, we have so far been unable to resolve the matter. Having been told to stop the direct debit we are now concerned that no further billing has been received and we are unable to sort out our payment obligations. We have asked for help from Citizens Advice and so far without progressing the matter further. Where do we go from here???

Apart from initial confusion regarding amount of monthly payment, everything else has been fine. Would appreciate monthly reminder to input meter readings before 28th of month.

We find this company very competitively priced. Easy to contact, helpful staff. Thank you

Great price same supply

If you can ride out the stormy management they are keenly priced and renewable. There were huge errors of management judgement in the last 12 months, trying to change 'everyones' payment terms with, in my case, a disguised 25% price hike on little notice... "In light of this, we are providing 10 working days notice of our intention to introduce a new variable Direct Debit scheme". Yeah, for me, from £85 to £199 for the winter months (£114 in summer). They rolled back the changes, but only when forced to do so. During the whole saga they were obstructive, unresponsive and afterward unapologetic. However, for an electric car driver that charges overnight on economy 7 they cannot be matched for price and sustainability.

A few problems at switch over caused by previous company octopus. Any problems have always been resolved reasonably quickly. Very good prices and totally green energy. Definetly I would recommend.

Switch was straightforward online, lots of updates from Eco7 to me on progress, then confirmation day of switch that it was done. Readings submitted online at beginning of second month and first bill is straightforward, unit prices same as those originally quoted. Long may it continue.

Great service and good rates. Easy to switch.

Easy to switch, saving around £240 a year. Not a lot of correspondence to encourage submitting regular metre readings but this is easy to do. Website has improved dramatically since I switched. Also what I was expecting to pay over the winter is due to be less than I was expecting and is likely to save me an additional £100.

Tiny hiccup on transfer but ok

Great prices very easy to swap I wish I’d come across this company sooner to have saved earlier Will definitely tell others Website very easy to use Good customer service

Poor service, do not respond to emails, difficult to contact by phone. Only worth it if you use a lot of off peak electricity.

Truely professional. Have been a customer for two months. The switch from previous supplier went through with no problems.

Always excellent service

Experienced no problems, easy website to update my readings, prompt response, could get slightly cheaper elsewhere but happy to stay at the moment

Very helpful on telephone calls, something that many other energy companies fail to provide.

Price keeps changing

Better than the last two companies, one of whom went bust. Have only been with these for 4 bills/months. Will be able to say more when we've gone through a winter period.

Very friendly,nothing to much trouble. Top Marks 👨‍🍳.

Good price,(I think haven't checked recently) low add on charges supply ect. Bit of a debacle last year over price rises. Haven't tried to get back excess money in account yet. Will see. Been with economy 7energy for year now.