very good service and switch over was quick and easy.

My problem with Economy Seven Energy, the cheapest option for me, is that they do not react quickly or efficiently to reviewing my monthly direct debit downwards, whilst appearing happy to up it quickly; this month's DD was not reduced although I'd been told it would be some 13 days before. My main problem is getting the substantial excess account balance returned. This has taken several months and numerous e-mails and is still not pending. They also insist on retaining a month's DD balance so that credit will always remain. My energy needs have reduced substantially but they don't accept that so I'll have to try and get regular readings submitted to prove the DD should be lower.

Because i was two weeks on holiday and i pay too much but i dont use nothing. Switch off all. Angry.

Great customer service, Thank you

No problem switching and good prices. Easy to contact.

Easy to switch no problems since it does what it says 'on the tin'

Service Ok Cost good

Signed up for your service then you upped the price saying it would decrease in summer. That’s not happened. You have no proactive communication to remind me when to take a meter reading as you have told me you have no service for that. Even when I provide one the cost remains the same. I will be looking to leave soon.

Done everything asked. Less hassle than I've had with the big companies

No user friendly apps. Very lacking in information. In fact nothing user friendly about your website. Will definitely look elsewhere for my energy this year.

Paying more a month than previous supplier.

Don't hesitate, one great company on all fronts.....go on & sign up NOW

In the year that I have been with them I have had issues with direct debit changes which simply instruct me to pay more than I am actually using. When questioned about this practice they have not replied with any detail about how they arrive at their figures. They have said the DD can come down again and they do remain my cheapest option in the current market.

the best rate we have found so far and very easy to navigate the site to check on usage and upload meter readings

Cheap energy - simple!

Website is really easy to use and you can keep an eye on your account, topping up payments if need be. Customer service was exceptionally helpful and polite when I called. Unlike some other services you don't seem to get reminders about submitting a meter reading and so you need to be quite autonomous with this (putting a reminder on the calender, monitoring your account online etc). If you are relatively organised this will be no problem. Seems to be consistently the cheapest fuel provider in my area (I use electric only) as assessed by the Money Savings Expert website.

I have no problem with Economy Seven Energy. I submit a reading every month and my account is updated. The only problem i have had in the past was getting my excess account money returned. This took time and numerous e-mails before it was returned to me.

They are accurate bills. The website has improved over time.

have problem getting into account. but lately i had no problem getting through on phone

Evolving Energy Company When I first joined around 10 months ago the website looked as if it had been created by a sixth former and I had to wait some time to receive answers to email queries I had sent to them. The prices were competitive but then they suggested customers pay more in the winter time and less in the summer. Personally this would have been a deal breaker but common sense prevailed and they reversed their decision. Now the website has a much slicker appearance while costs remain lower than most. I'll compare their energy prices again after a twelve month period,