Good company, samples were ordered first which arrived very promptly, no pressure to buy a rug was applied to buy a rug. Website easy to use, rugbuilder also easy. We were able to choose a delivery day. Rug on arrival was packaged very well. So pleased with the rug, good quality and looks good in the room.

Exactly what I ordered, great quality and good customer service

Excellent service and excellent product.

Great place to play around with the infinite choices. Love the 2 rugs we have now.

Requested various samples which arrived very promptly. Fabulous choice and flexibility. Order took a few weeks to arrive but very pleased with end product. Would have no hesitation in recommending.

I am delighted with my rugs, they were made to order and fit perfectly. This is the second time I have ordered seagrass rugs as they are hard wearing, look good and well made. Very Happy.

Exactly what we ordered, excellent quality, delivered efficiently within the timescale. What more could we ask?

Quality rugs, Great website, good value & prompt delivery

Well made product Very professional Great communication Timely deliveries Wouldn't go anywhere else!

They are so beautiful. Have one in the living room and one in the dining area. Better than I expected. Love them!

This is our first time using this company. Took a few weeks to make our Runner, but it was worth the wait. The runner was delivered, and handled with care. Communication was Excellent, right down to arranging a suitable date for delivery. The runner was very carefully packed and sealed up, with details for useage. Our runner is beautiful, we are delighted with it. Will be calling here again. Thank you.

The Natural Rug Store we really helpful in providing good samples which enabled us to make the decisions required to order quite a significant purchase online. The fact that the rug is made to measure means that it looks great in the room and the quality of the finished product has been really impressive.

I love my new rug. Great quality and just what I was after. Delivery was slower than expected and I had to contact the company twice to see where my order was. I would have preferred it if they had let me know of the delay. But definitely worth the wait.

First class service and quality, would absolutely recommend!

Good communication from the company, kept me informed of progress. The free samples were invaluable in making the right choice. Our bespoke hallway rug is a lovely quality, durable and worth the price.

Well packaged , good quality and on time delivery

rug arrived 2 days after I called to ask if any idea when would be delivered.Very well packaged ,lovely rug just as I had ordered and good quality . Looks lovely

perfect service and very satisfactory product. thank you

Pleased with my new rug. Good quality and well made. Customer service was good

Great service and great value for money will use them again