Lovely experience with Madison, never had to chase her as she always kept me updated

Chloe in customer services is brilliant, so helpful and friendly. thank you

Caitlin swiftly organised my replacement sim card, thank you

Excellent service from Chloe in customer support.

Help from Bailey was useful. She really helped us with our questions!

Caitlin was very helpful & efficient in dealing with my query today :)

Good information and guidance from Bailey

James answered my query quickly.

Rachael help to connect my new broadband to the new premises, she was professional and quick to help to connect in no more than 5 days including delivery of the router and installed by a excellent technician! Thank you again Rachael, and I hope that ICE Comms hire more people like you!

Bailey answered my query very fast and was very informative, professional and friendly. Thank you Bailey.

Nervarda was very helpful as always

Nikita is a superstar. Incredible helpful. Best of luck in the future

Simon Ward was a great help

Excellent customer service, friendly and efficient. Nevarda was very helpful over the phone.

I can not thank Rachael enough, she was so kind, calm and helpful with my contract issue and sorted the problem with out a fuss. She called me to check I was ok and that the line was working correctly and kept me informed every step of the way. 5* is not really enough, it was like talking to a friend. Thank you Rachael.

Chloe helped me with a difficult network provider issue that took several weeks to resolve, she was professional and supportive throughout and eventually working with the Network provider everything was resolved successfully. Chloe is very responsive and always friendly and communicates very clearly, I’m very grateful for her valuable support.

I can’t wait to get out of my contract. I am a small business with no internet now for 8 weeks I was over sold a fancy system I didn’t need now I am lumbered with it paying for something that either I don’t have ( internet) and fancy gadgets I simply do not need. The response time and communication has been awful.

Not a great experience at all,, pressure sales tactics, swap over was very poor, after sales very poor, and when I complained I was told to read the small print T&C's

I needed to increase my data cap whilst on holiday in the US and Bailey understood and dealt with this quickly and efficiently so I was able to pick up the items I needed to whilst abroad.

Nevarda Weekes from Ice Comms is my go to guy, best customer service I have ever recieved from any communication company, no problem ever to big he will always find a way to resolve / fix it, polite, helpful, also keeps to his word, returns calls replies to emails, keeps you up to date, great customer service to the point this guy even sorts phone issues out for me when the telephone company im with can not, thats how dedicated he is to his job, and thats why our company are moving back to Ice comms and will remain, I wish we never got moved in the first place.