Caitlin was really helpful today, and resolved an issue very swiftly. The response time and support is great.

We had issues with a lost phone/sim card and spoke to Madison from there Customer Support Team who was fantastic in sorting things out for us.

Asked and answered within an hour. Great to know they are on our our side.

Great experience with the team at Ice so far. Few people have been really helpful, Jamie, Becca (when porting numbers and sorting contract) Ben in the cust services. So far, good experience! Thanks all

I am leaving a review for this company based on my experience of taking a landline and a 4G router contract with them. My biggest learning point from a really awful experience with this company is to remember that when you are entering a business contract with them, that you do not have the same rights as individuals/consumers. There is no cooling off period. Once you enter the contract it is final. Their telesales connected me to a salesperson who discussed with me a 4G router instead of traditional broadband as our service is poor in our area. Despite promising me on the phone that they would help me with this untested kit, which gave me the confidence to trial it, the set up did not work for us, was worse than broadband, and i had no way to get out the contract. Incidentally i requested the recordings of our phone calls to prove this conversation and unsurprisingly they have been deleted by mistake. What makes it worse is that i was ignored over several weeks looking for assistance, promises were made for call backs that never materialised. I took my complaint to the Ombudsman and basically because its a contract it cant be cancelled, they have been directed to give me compensation and a written apology. The customer service has been so so poor, leaving me very anxious at the experience. I am now left with a two year contract I cannot use. They are basically allowed to missell over the phone and you cannot trust it, because what you sign for in the contract is what you are left for, nevermind what they have promised you over the phone. Avoid this company, i checked the reviews on here before going with them. Maybe my experience is isolated? I cannot believe it with the number of times i wasnt given a reply, was promised a call that never came, was missold over the phone, was promised a handset that never came, had one contract cancelled (the one that worked fine) but never was even informed it had been cancelled. Charlatans. Sam Graves

Renewed my contract with ice and got a sweet deal on my package and phone upgrades. Happy customer indeed!

Absolute pain in the backside company, they make endless sales calls even when you say you are not interested, someone else will call the following day, having to repeat the same thing over and over and over again, even contacted head office to get it stopped after it happening year on year around the same time. Got another call yesterday, let him off, he said he would inform the manager to once again get a block on our number, then today just had yet another sales call. Its for this reason we would never even think about dealing with them, if they don't even know who they are calling day in day out, why would anyone trust them running an account for them. This is not an isolated incident, its been going on for the last 3-4 years.....when we did actually send info for a price a few years ago we never ended up getting a quote anyway, but hope you don't get on their radar as they never leave you alone.... How hard is it for a company to take NO for an answer.

We had an issue with our phone lines dropping out, i contacted ICE and spoke with James to which his prompt responses resulted in a quick fix. James' efforts to resolve the issue made the experience stress free and we were back up and running in no time.

Nevarda was very helpful and got the problem solved for us

Chloe is always super efficient and responds to emails quickly. She is a pleasure to work with.

We had a problem with getting into our acct Madison was a great help and made sure she kept in touch until the problem was solved. and still emails to check that the account is ok

Always a pleasure to work with the team at icecomms. Service is on point. Was previously with BT was having an absolute nightmare with signal due to my rural setting. Customers couldn't get through- thanks to ice i managed to get a cheaper deal and crystal clear signal. Thanks again!

We use ICE for managing our handset agreement, and recently our account manager David Smith helped us solve a problem with our direct debit details after switching bank accounts. Davids communication throughout was great, with frequent follow ups to update us throughout. Thank you :)

I recently had the pleasure of receiving exceptional customer service from an employee named Madison. Madison's dedication to resolving all my issues in her friendly demeanour was phenomenal. She took the time to understand our concerns and needs, and provided valuable information and help. Thank you for all your help!

We have just renewed our contract with Ice Comms, Mark made this process really easy and has answered some queries we had with regards to our system.

Cold calling from call centres. Do not trust.

Item came in great condition quickly and the price was really cheap! eBay user - kingusman786

Great customer service ,I spoke to a lady called nikita who helped me today with my query, very professional, thankyou

Recently had an issue with my company iPhone as it was constantly forwarding the incoming calls, whatever changes i made. Chloe helped with the resolve, back up & running now thanks........................

I’m gutted typical sales person selling you a mint deal only to find out you pay two companies instead of one you have to activate your discount by sending an invoice to them not being clear with what needs to be done it took me four weeks to find out about this constantly chasing them up never really getting any answers when you finally get through to people they’ll say they’ll find out and ring you back but never do absolutely gutted I moved over to this company.