We recently started having issues with our hydrogen bottle battery not holding a charge. I reached out and Franz was very helpful, quick to respond and friendly. They are sending me a replacement, free of charge. Thank you Franz for your excellent customer service and for resolving our issue so quickly. Service like this will keep us a customer for life!

I've always had great customer service experience. Prompt responses, any delay in response was usually on my end because the email would go into junk folder for no reason or I didn't check the email for a couple of days.

Horrible company. Bottle didn't work properly. Counted down at three minutes running time instead the of the five or ten minutes in the instructions. Hardly any hydrogen bubbles, and water smells like chlorine, even though chlorine-free water runs in it. No refund or an address to ship it back to, as their refund portal is disabled. Franz and Angelikah are just the owners masquerading as customer service people. No chance of a refund or a replacement Never do business with these jerks.

Great customer service. Had an issue and they resolved it quick and painlessly.

When first learning about IonBottles, I had a basic question about one of their products. (Tried to find the info online, but wasn’t finding it.) - I posed the question via their website, not expecting to hear back for a couple of days as it was the holiday weekend. - I was so surprised when Sherwin T. in Customer Care responded, answering my basic question with detail! (Greatly appreciated!) - TY, Sherwin!

I have had an exceptional experience! I received my bottle extremely quickly, even with Canada Post on strike. I am loving my bottle - I already feel more energized. I can't wait to see the positive changes!

Franz was very friendly and helpful. He demonstrated persistence until my issue was resolved. I appreciate his kindness, expertise, and diligence.

Dealt with Franz B, 10/10 for communication! Great company purchased for my husbands 40th birthday and needed a replacement no questions asked replaced straight away hassle free! Will 100% purchase again.

Amazing Product and Outstanding Service! I absolutely love my Pro Hydrogen Bottle! The quality of the bottle is fantastic, and the company’s customer service is truly top-notch—they go above and beyond to ensure customer satisfaction. The water it produces is clean, with no odor or unusual taste, which I really appreciate. I’m excited about all the potential health benefits of drinking hydrogen-rich water and can already tell this bottle is going to be a game-changer for my wellness journey. Highly recommend it to anyone looking for a reliable and effective hydrogen water solution! Bonnie Brown

ionbottles went above and beyond to rectify my delivery issue which was at no fault of their own. Superb product with superb customer service. I will be recommending them to friends.

Listened, followed up quickly, responded appropriately.

I asked a question about the ppb, and the response was within a very short time. I also told them I lost my bottle on a trip, which I have had for a couple years. (My family members have one too). They sent me a wonderful coupon, however I had already ordered, so they refunded me the value of the coupon (no other company would do that)!!! I love this company and their products.

Customer service is fantastic and product works well

I had been hearing about the benefits for hydrogen water for at least a year. I had even come across the story of the guy in Japan who was making it with the huge machine. When I saw your "buy one get one 1/2 off" offer I knew it was time to get one for myself and my GF. Now I see why Ionbottle has such a good reputation. Your bottles are affordable and very well designed. I feel the mental clarity, emotional uplift and energizing effect when I drink it. Thank you!

I had some questions and they answered them in a timely manner and helped me resolve my issues.

Great customer service!

Timely email responses, honoured warranty with little hassle. Would buy/deal with again.

Excellent customer service

6 months later it smells like bleach. Paint on the bottom is coming off. The customer service for the company is robotic and non existent. I wasted my money and no longer going to waste my time trying to get any kind of satisfactory response from them. Pay a little more and use another company for your hydrogen water bottle.

Fantastic customer service & true dedication to ensuring quality and customer satisfaction!! Highly recommended purchasing products from this company!!