I purchased a lifetime warranty for my pitcher and my 1 year old happen to knock it on the ground and it shattered. I had almost forgotten I purchased the warranty and contacted Ion bottles right away. Franz helped me get the process started on getting my replacement and even helped with changing my shipping address after I realized my old address was selected instead for the replacement order.

I owed the bottle for less than a month before the bottle broke, refusing to recharge. More discouraging still was the odd smell that was emanating from the bottom of the bottle, which permeated the taste of the water. I cannot imagine purchasing another product from this company again and will dissuade anyone I know from purchasing from ionbottles

Excellent product and excellent customer support. I really like my ionBottle and when it was damaged Franz went above and beyond to take care of me and send me a replacement. I highly appreciate a company that will stand behind its products and support its customers.

I reached out to customer service to get my replacement when my ion bottle broke. They were great in getting me my replacement. Unfortunately, my replacement was defective and I needed another one. Sherwin with Customer service was awesome in getting me another one. I am super excited to start using my ion bottle again.

First off what a great company and amazing staff. I had a small issue and it was resolved in minutes. Make sure to check out the great products they have and rest assured they stand behind them 100%. Thanks for the great experience 😊

Bottle paint started chipping before the first year. I waited to long to reach out to them and of course it was out of warranty. I feel the product is not of good quality and the paint chipping a healthy hazard. They dont stand behind product. I would not buy from this company again. they are many other options with better product quality.

My bottle was defective from the second day I contacted the company they gave me excuse after excuse I needed their power charging cord, yes I used their power charging cord didn't charge, So the bottle wouldn't charge it sat on my kitchen counter for a few months I came home it was dark and the bottle was glowing with a red light, I was dang it woke up. So I plugged in the charger and a few hours the light turned green so I filled the bottle with water so see if of would work. And water started to run out of the charging port. My order #21336 I hate this company and their product

I had a small defect with my bottle and reached out to customer service and received prompt attention. I really appreciated their help. I love my new bottle! I don’t like drinking out of plastic or metal, so this is perfect. Plus, I’m really looking forward to seeing the difference that the Hydrogen makes.

The bottle is decent, shipping is excruciatingly long. Recently ordered replacement glass because I broke mine. I was sent the wrong glass twice, each time taking 3 weeks for delivery so after nearly 9 weeks I finally got the correct glass, and I am using the bottle agai.

So far so good they stand behind their product and the balance for using his products are so good

Excellent service, responded very quickly. Just had a small issue. It was resolved fast.(my fault)

Great product and customer service.

As a small business owner myself, I have a keen eye for customer service representatives who go the extra mile. Franz helped resolve my issue quickly and satisfactorily! He is a great asset to Ion Bottles...I highly recommend him and the product.

I received a lot of product information after placing order. Then contact them when I have a technical issue, one of their Customers Care person - Sherwin, response me promptly and willing to help. Through the email conversation, my problem is solved. This is a great company and know how to care about their customer. I like it.

I had a great experience with Ionbottles. Franz in customer service was great, and open to my feedback — quick to respond and very helpful in resolving an issue with my product. They provided a replacement without any hassle, and I really appreciate the excellent support. I also would suggest to anyone purchasing their products, getting the life warranty exact for this purpose, it’s a great investment. Highly recommend them for both their products and customer service!

I both a couple of items from them, and one after few weeks decided to stop. The response from the team was superb and a replacement sent straight away.

I received excellent customer service from Franz at Ion Bottles. I have been using my bottle for over a year. I accidentally broke the glass insert and once I received it and screwed it in the bottle leaked. I reached out and received a quick response with helpful suggestions. However it still leaked so Ion bottles sent me a new one. I would definitely recommend this company for their products and customer service!!

I had an issue with my Atom Ion Bottle, so I contacted Customer Care. Andreah L responded right away. With the professional help from Andreah L and Franz B, my issue has been resolved. Both Andreah and Franz made me feel like a valued customer. Plus, I love my Atom Ion Bottle.

Had to replace a bottle that wasn't working, they did a great job of telling what I had to do, and then replacing it without hassle

Great product and excellent customer service. Shipped out a replacement right away.