They are the best, i have had problems with how the glasses I have received do not fit my face and they have been so great and offered to replace them with new ones and it’s completely free of charge.

Ordered 2 pairs of regular prescription glasses and I should have ordered Progressives. Emailed KITS and they offered a solution immediately and without hesitation. Customer Service is top notch. Not to mention the shipping is so fast I couldn't believe it

Pleasant and helpful

Spoke with Robert about an exchange after the first month had expired and he was amazing, fixing everything in minutes and sending over a voucher for reimbursement (which I asked for, as I will be shopping again). Always a great customer service from this company!

I have been extremely impressed by the level of customer service I received regarding a recent order for sunglasses. I placed my first order for sunglasses and received them quickly, within a week. I really liked the way they fit but the lens colour was not what I was expecting. I sent an email to customer service asking about the lens colours that were available for my prescription and decided that I would prefer a different frame colour with the lens colour that I had available to me. I requested to exchange them and received an immediate reply that my new sunglasses were already ordered with my requests. Not only that, I could keep or donate the sunglasses from my original order. I was so pleasantly surprised by the swift replies and ease of correcting my order. I was expecting some minor inconveniences in order to correct this but did not experience anything like that. I have been so happy with my experience with Kits. I have and will be recommending them to everyone based on my experience and the quality of products available. I really like the selection of frames, the quality of the frames and lenses as well as the fast production and shipping. I have already placed an order for regular prescription glasses and am so excited to get them too. Thank you so much for your dedication to your customers and your products!

Have had a few issues with contact orders which were resolved by the excellent customer service experiences. I appreciated Chad's help in correcting a contact lens order and his consideration and knowledge. Thanks!

Couldn't tell that top of Reese clear were actually white (since background photo was also white). I was happy to return frames and have them pop in lens into Reese frames with different color. She offered to keep frames as backup and they will send new pair. Awesome.

I broke two pair of glasses when I did a face plant. Ordered 2 pair on Monday received on Friday. I've only had couple days, but impressed with fit and quality. I'll order again.

Their forget password is f**king useless. I am now locked out of my account and now will not buy glasses from them being a first time customer I will not waste my time anymore trying to reset my password. You left a very bad taste in my mouth Will never buy from here delete my account

Excellent customer service! Call was answered within one minute and Alexandria was helpful, professional and able to solve my problem effectively. KITS stands behind their product.

18545602 Excellent service client avec Robert. Merci!

Customer service is excellent

Amazing service from Kits. They truly go above and beyond. Kits replaced my glasses after I broke my previous ones after falling in a bad accident. So incredibly grateful for the service

Raven force Courier is theee worst courier service ever , they don’t leave notice of attempt of delivery , takes an hr to talk to someone , there’s no pick up location …

These are good quality and arrived incredibly quick

Excellent quality and fair prices

Amazing service they offer!! But the quality glasses also amazing. I had problem with my glasses kept falling off my face (I have low bridge on my nose). I called them after 2 days of trial, called to replace. they offer me another pair of glasses and lens to replace the one I ordered for FREE!! WOW! they really want their customers to be satisfied of their purchase. So far I purchase 5 pair of glasses. Highly recommend them. Place order on Sunday and receive my pair of glasses on Wednesday (Vancouver-Montreal). Quick service!! AMAZING

Very excellent experience I had with KITS recently! Reasonable price, good quality, helpful guidance on how to measure for eyewear, quick and easy to upload your my prescription on. I was in a specific situation since my supply for contact lenses was about to run out so I was in need of the contacts and the glass pretty urgently. Customer Service was being really understanding, trying to run my process through a bit faster for me, I appreciated it a lot. Definitely will get back in touch with KITS in the future for my contacts supply and my next pairs of glasses. Totally recommend!!!

Kits has been very supportive and generous helping me fixing my glasses

I had ordered glasses that unfortunately did not fit my face well. I was a little hesitant to return them because I thought the process would be a hassle. However, it was the opposite. When I called, they quickly refunded me and even gave me the option to keep the glasses that did not fit me or donate them. This is one of the best customer experiences I have had in a while.