Fantastic and timely service. Great correspondence. Very efficient and effective website. I am very impressed. I am also grateful for the quality of my glasses. I will definitely keep shopping at KITS and highly recommend.

Product is great and the support team even better by taking care of you! Highly recommended!

I had an outstanding experience with Kits Glasses and am now a loyal customer! Their prices are unbeatable, the styles are modern and diverse, and the quality is exceptional. From start to finish, the process was seamless, and the customer service was top-notch. I’m thrilled with my new glasses and highly recommend Kits to anyone looking for affordable, stylish eyewear. A perfect 10/10!

I had an issue with my insurance provider and direct billing, and James was really quick to help me get it fixed. The customer service line was answered quickly, and he was very helpful and receptive. The glasses arrived quickly and were a great fit. Thank you!

The customer service representative was extremely knowledgeable and patient with me during a call about adjusting glasses I had received. I am so pleasantly surprised with the experience and can’t imagine purchasing glasses anywhere else now. The frames are great quality and shipping was fast. Highly recommend.

Wonderful customer service experience with Diana and I have found all cs agents at Kits to be exceptional. I ordered two pairs of glasses - prescription distance and sunglasses and I found the standard lenses on my sunglasses to be a bit thick and I was wishing I had upgraded. Diana arranged for a free return label and to have my lenses upgraded for free. I recommend calling customer service before you order to make sure you’re getting the best available promotion. I’m very happy with the prices at Kits and the designer frames I got at a great discount.

Great glasses and even better customer support. 10/10 experience!

I had a problem with 2 frames, Francis took the time to listen, he was very patient, and he solved my issue in not time. Love Kits!

Kits website is filled with cool classic glasses! As this was my first time on the site I had a few issues navigating and selecting the type of lenses which caused some confusion but customer service rep Emma came to the rescue with charm & grace and made sure I received the glasses and options I desired with expedited delivery. I received the 2 cool pairs today and was thrilled with the style and quality. Thanks to Kits & Emma. Keep up the good work!

I called in looking to exchange contacts I had recently purchased to due to a prescription change. I assumed that the process would take a while (return label, processing, applying the credit to my account, reordering, etc). James was absolutely wonderful and was able to get my new contacts out to me right away, saving me weeks of waiting! That was so unexpected and very needed. Thank you so much!

KITS glasses is always a real pleasure to deal with. Excellent and friendly customer service and fantastic product shipment.

What great customer service! I had made a mistake on my prescription for two recently ordered glasses and they quickly and with no hesitation sent me a return label and re ordered the pairs with the proper prescription. Very impressed with Dennis . Thank you !

Ordering glasses online isn't always easy if you don't know what you're looking for, so sometimes, you have to make returns or exchanges. I've had to do this multiple times, but each time I speak with them they were all kind and very professional. They addressed any questions I may have, and worked with me to find the most fitting pair (if I wanted to). Thank you Tony (online), Clark, JAMES, and the others. Even though I'm still waiting again for another pair, I will not forget their patience and great customer service. I hope to order more from them in the future.

I received my glasses from kits.ca two days ago and lost it on a trip the next day. Fortunately I spoke to Francis on a call and let him know of my situation and they sent me a new pair absolutely FREE! Can not ask for better service!

incredible customer service! the glasses came after i used the measuring feature and the online try-on tool, they were falling off my face and i let them know and i got a full refund without even having to go back and forth like other customer service interactions i've had!

Top notch Customer care I was unhappy with the last two frames I ordered, and when I called to exchange them, it was easy, simple and the customer care agent James was incredibly friendly.

I have a very large head. I find it difficult to find frames that actually look good and fit good. I ordered 2 pairs of the Phoenix Comfort Fit glasses and I was incredibly impressed. They fit PERFECTLY. Keep up the innovation for us big headed folk. Thanks KITS!

One of my glasses that I ordered from Kits had an issue and they were extremely helpful in setting up a return and replacement. Amazing customer service and I will continue to be buying from them.

The kits glasses order was unbelievable. I have never needed glasses but knew how much they could cost- so I was terrified when I was told my child needed glasses and it was affecting her learning at school. I did not have the money that the optometrist charges for basic glasses in my area and couldn't find anything for less than 250$. I was also told that as my child is young there would be a high likelihood she would have prescription changes as she grows. I do my best to keep up with how much costs are rising but with Christmas coming I was devastated to have a new and unexpected bill. I found kits online and although my province has issues with shipping this place shipped to me for a better cost than most and I found a random discount code online. I have never ordered glasses so I really didn't know how to enter the prescription but the site allows an upload of your prescription which was a huge relief. My kid found two pairs for a reasonable price one blackcomb for 28$ and one Levi one for 50ish$.... the Levi ones looked identical to a different brand she fell in love with at the optometrists that cost 400$. I bought both and hoped I didn't screw up and just waste money. When they arrived they had cleaning cloths and cases. They also came with a unexpected bonus sunglasses. That was a week ago and my child has been reading non stop now and truly is so excited about her new glasses and the fact that she has TWO for over half the cost of one is insane. She came home today like she was walking on sunshine saying how people complimented her new glasses and how someone asked if she was rich for having more than one pair. I cannot tell you how much I cried for her to be proud of her glasses and not ashamed or how relieved I was to be able to afford this plus as it's medical I can add it to my taxes end of this year. I've recommended kits to anyone whose professed struggles with getting glasses for a good price. I don't know how they do it but I'm so so grateful that this is available in canada.

I have to give 4 stars because I paid for next day shipping and it came in two days otherwise everything was great! Thank you. Would definitely recommend