Such an amazing easy experience. Had to exchange some glasses and the service and help was second to none! Thanks Chad! Highly recommend Kits!!!

Very friendly and supportive service and the glasses are beyond good quality!

I have used many online eyeglass companies. But Kits is by far the best and has the best customer service. I love the styles and will use them many more times in the future.

I have 6 pairs of glasses from Kits that are excellent quality.Thier delivery times are super fast. But best of all the price is amazing. I have friends that have sppent up to 1,200.00 for glasses and mine work and fit perfectly fine at 29.00 per pair. Highly recomended.

Customer Service was so quick, easy, and helpful! Alexandra was very kind and helped me issue a return for my glasses that were too big. They offered me a refund right away and even gave me the options to 1) keep my glasses 2) get it exchanged or 3) ship it back. I will be a returning customer :)

Fast shipping, glasses are ok. Noticed the lenses aren’t fully in the frame and stick out the edge on the inside. You get what you pay for I guess!

Clark was incredible! I needed to call to place my order as I required anti-fatigue lenses, he was great and made the process very easy.

I had to change my order as I needed a smaller frame and contacted KITS via chat. I got helped from TONY B. Let me tell you, he was great. The process went on seamlessly and I changed my order in a breeze. Also this is not my first pair of glasses or contacts with Kits, I love their house brand of eyeglasses and sunnies as well as their contacts. The selection is great and stylish and can’t beat their quality and prices! Their sales are amazing and their service is always the best, always looking forward to accommodate their customers. Thank you Kits for exemplary customer service and care! Thank you Tony B.

I've been using Kits for a couple of years now. Yesterday was my first time calling customer service. James was kind, patient and extremely helpful. He quickly and easily fixed my problem. I was already impressed by this company, but my experience with customer service made me a life long customer. They make glasses easy!

Ref 18612090 Francis was so helpful and patient in resolving my problem. He was amazing. Thank you and thank you Kits!, J

Very helpful. Understood my needs and helped me out as much as he could!

Alexandra helped me quickly through the refund/exchange process. Super efficient and friendly.

Amazing service! I had to change my address 3 times due to the postal strike. Kits team was super nice and was able to do so with out a problem.

Great customer service, friendly staff!

My first order with KITS and after my glasses came and were too large I contacted customer service. Incredibly prompt and helped me solve my issue with a better fitting pair. Amazing! Will be my go-to from now on. :)

I’ve been using kits for a few years now, and loved ever pair I’ve received. My last pair unfortunately broke, after just a couple of weeks- but the amazing service service (and replacement pair) more than made up for the broken glasses. I <3 Kits!

Alice was SO helpful in answering my questions and helping me choose some new frames after I damaged my old ones. She really took the time to give me more than just one or two options and I am so grateful for that.

Absolutely amazing service. Prices are unbeatable as everyone already knows. But the service they provide is beyond exceptional. I bought three pairs and needed adjustments in one and they were extremely accommodating and fast. Would give 10 stars out of 5 if I was able to

I had the pleasure to get help from Clark today. My dealings with KITS has always been first class on how they have taken care of me. Not only that, the quality of the glasses and frames are top notch quality. Not like another site I tried which the frames and lenses were like from DollarStore. I purchased 11-12 pairs from Kits which about 8 is for myself. That is a telling tale of what I think of their products.

Very great service! Francis was very kind and let me get a refund without returning the glasses. Great quality products and they have great service to match. Will definitely be buying regularly 👍🏾