AMAZING AS ALWAYS, I am so happy with my glass, best quality and style. Thanks.

I made a mistake in my initial order and contacted customer service before the package was sent out. They revised it and sent both pairs by accident or whatever, and neither ended up fitting me (though the quality is good -- better fit and finish than Zenni). Contacted them again and they -- Francis, specifically -- were super nice and quick to respond. Just waiting for the refund to go through, but I'd definitely order from them again.

Great customer service and fast delivery

Third time ordering from Kits and the customer service did not disappoint! I've ordered from them twice in the past. Ones with four a pair of glasses and the other was for contact lenses. Both were fantastic, fast arrival and great quality and condition. My third order with them is for my second pair of glasses and they arrived thicker than my first pair (same prescription and premium lenses setting). Customer service helped resolved this issue in under 3 minutes. Just wow!

second time using KITS and honestly for the price, the options are fire. I did have a moment when my current pairs lenses popped out and wouldn't go back in and they sent out a new pair no questions asked other than a pic of proof. if your looking to spend a small amount on a bunch of frames instead of spending hundreds on one pair, KITS is def the place to go to.

I am a new customer to Kits. I’ve dealt with three orders since the beginning of August, 2024 (for myself and two children), and so far I must say Kits has provided the best customer service I’ve probably ever experienced, truly. I can’t express how satisfying it is to deal with a human when I call customer service. Ordering on line was pretty straight forward, even for a guy like me, but the true beauty was realized when I called to inquire about: 1. My specs that I believe have a manufacturing flaw; 2. Multiple glasses that didn’t meet our style and fit satisfaction. I was treated respectfully with no questions asked on all accounts. Specifically, today I was on the call with Chris (Washington State) for quite some time. He presented in a way that demonstrated genuine customer care, engagement, and pride for the service he was delivering. Overall, I can’t say enough good things about my experience thus far. The only reason I didn’t give a 5-star rating is because I haven’t had time to experience long-term product quality - time will tell. 5-star customer service rating though!

Order came quicker than I expected! The glasses were beautiful and the quality was amazing. I did have issues with one of the pairs I ordered but their customer service was incredible. Will be looking forward to ordering more pairs and I tell all my glasses wearing friends and coworkers about KITS! Thank you!

It was a great experience ordering; the glasses are super lovely. The customer service was fast and efficient. I would repurchase it.

Cute frames, easy website to navigate. Accidentally entered in my daughter’s prescription instead of my own and customer service was able to help me quickly correct my mistake. My replacement pair is already on its way. I’m so pleased with the customer service. Would 100% recommend.

Love the glasses, great quality and super cheap. Great deals ! Amazing customer services by Clark. He was really so sweet and professional that I am glad to mention it.

I had an excellent service with Francis !! He listened to me attentively and helped me out and fixed the problem quickly without any hassle. He was very polite and kind to communicate with. I will definitely order again from KITS.

Best customer service, minimum wait time and the customer service rep Francis knew exactly what I am asking for and could see all my account details right way. All my family and friends shop with kit.ca.

Exceptional customer service! Thank you for your time Amanda.

Ordered a pair progressive transitions at a very good price. Almost too good to be true The fit and optics quality are as great but the transitions did not work. Called the Customer line and spoke to Clark who was able to immediately acknowledged the issue and sent out a replacement upgraded pair. Outstanding customer service.

Tony was incredibly helpful and professional in processing my replacement glasses. I found the entire process easy and hassle free. I will continue to shop at Kits for my optical needs.

Im not being paid to say this I’m being for real, I was so upset that my first package wasn’t on time and they sent me TWO PAIRS to cover for expense of time that had been wasted, always provided good service and would recommend thx Amanda from customer support give her a raise

I didn’t expect this company would be this great. So I knew kits through social media and decided to give it a try. I ordered a prescription glasses and it went straight to my door in 2days!! Can you imagine? If its from an optical shop it would take weeks or even months!! Customer service was great too! I will surely recommend this to everyone. Thank you Kits! You’re The Best!!!

I was excited to find Kits.ca. The prices and selection are great. I purchased a pair in November. Delivery was quick. The product felt solid, however 9 months later one of the hinges broke internally. As I was told by two local glasses stores I would have to replace the entire arm because the hinge had failed. I have worn glasses for over 35 years and I have screws come loose, but I have never had an arm become completely useless, especially considering how well I have always cared for my glasses. I really wish the quality would have been better and I won't have another $250 to spend through my insurance for another 2 years. Kind of a bummer. UPDATE: Kits reached out to me less than 24 hours after I made this post. They provided excellent customer service and a satisfactory resolution. All in all I would say, especially if you are on a budget, its worth giving Kits a shot.

My prescription bifocal glasses was a bit off plus frame was too small for my face. Kits responded to my complaint quickly and it was immediately resolved. A new pair with the proper OC measurements was sent out shortly after.

Customer service team is excellent. I called in twice and everything was handled to my satisfaction.