really great experience with the chat feature on the website. There was an issue with my shipping address and they were able to identify and arrange for a new shipment in less than 2 minutes!

I bought a pair of glasses that didn't fit me well and James at kits helped me with the exchange. It was quick, pleasant and easy to do. I will definitely shop from kits again.

Best purchase ever.The quality of the frame 👌 very good. Delivery was on time as well. Very happy about these glasses

I order 2 pairs of glasses - one worked out and one didn’t. Quality of the both lenses is no different than the ones previously ordered at an opticians and the price can not be beat. When I called to see if I can exchange, the experience was way beyond what I expected. My new replacement pair is already on its way. I will 100% be ordering again. Thank you!

My daughter and I have both ordered from kits and we love everything about this company! The prices are fantastic, quality is great, quick delivery and exceptional customer service. Thanks so much to Tony B who was so nice and extremely helpful. We will be telling everyone to order from Kits!

First-Time Buyer From the selection of eyewear to the ease of the website and back to the customer service team; I have had a fantastic first-time experience with Kits. I had to connect to customer service because of an issue with my order and I have to say the service was exemplary. The response was speedy and my needs were met with a fantastic attitude. I look forward to receiving my updated order and showing off my new reading glasses. Thanks, Kits!

I ordered the wrong contacts. Francis was extremely helpful in getting the correct pair ordered. I was impressed with the level of customer service he provided. Thank you!

I ordered 2 pairs of glasses with the budget Transition lens options after using the online try-on feature at a very reasonable price. One didn't fit well, face shape or comfort-wise. I spoke with Dennis at customer service and requested a refund. He was very courteous and given that I am about to leave for a long trip, he allowed me to keep the ill-fitting pair as a backup as well as issuing a full refund. Very very pleased with the customer service and whole shopping experience. The only thing I felt could be better was the selection is somewhat limited on the site, but I understand that there are tradeoffs when you go with a service that has exceptional customer service policy like this. As long as I can find another frame I like at Kits, I absolutely plan on going with them first the next time I need new glasses.

Easy ordering. Excellent fit. Fast shipping. Beautiful glasses. Will be ordering again !

First of all your website is designed perfectly, your return policy is incredible and your customer service? Well...Alexandra, thank you for being so amazing

James-customer service advisor really helped me in easy replacement process due to fit-function issue.

James was amazing and patient! Thank you James for being thorough and suggesting alternatives as well. Thank you so much for your amazing support each and every time I call. Kits is the best for all of your glasses needs!

I ordered several pairs of glasses and one was too big. I called the toll free number and a very helpful Kits associate helped me exchange my glasses for a pair with a smaller frame. I’m impressed by the reasonable price of the glasses and the great customer service. I love that this store is Canadian too!

Francis in customer service was great with helping me return a pair of glasses and ordering a replacement pair. He was very informative and patient. The website is very intuitive and easy to use. The glasses are top notch and priced very well compared to other outlets. I've been using them for the last 2 years.

I had an amazing experience shopping at KITS. They were quick to respond to my queries and provided me great customer service when one of the pairs of glasses I ordered were not up to my liking. Great company and would definitely order again from here!

I had wanted to just contact them about returning my pairs because I didn't get the correct size, Diana was so helpful with providing me with different options that were a little bit more suitable. I'm excited to try out another pair to see if it'll fit better. If it doesn't end up working out I'm sure we can figure something else out. Customer service and the way they do things is fantastic. Definitely recommend!

I had a Doctors visit and he changed my prescription. Contacted Kits through the Chat system and answered all my questions. Resolved my issue with a replacement and I was even able to choose a different frame. I am very happy with Kits and their customer service! Highly Highly recommend!

Francis made my exchange process so easy. Great customer service.

I love my kits glasses. I have a low nose bridge and I've never seen a company with so many options that work for me face shape. So many styles come with a nose pad option. Thank you! My customer service experience has always been exellent as well.

I had a "typo" issue with my eye glass prescription and Robert at customer care resolved my issue by comparing my previous prescription with my new one. The process and customer care that Robert provided was truly professional.