Recently had an issue where the glasses became damaged. I talked to kids and they replaced them immediately.

Awesome customer service! I had a mistake in making my order and they immediately contacted me and made sure I get the right kind of glasses. They accommodated my requests in a timely manner. Will definitely order more glasses in the future. Kits is highly recommended

I’m very satisfied with my new glasses! It’s was fast and perfect on the first tried I’m gonna get another pair Thanks

This is my 4th time ordering and has already reffered many friends. I love my Kits glasses and always gets compliments on them. On top of that, this is the only shop I want to call to order since they have the best customer service ever! Shout out to James for the wonderful help with queries and my order!!!

Great experience, easy to deal with. Ordered the wrong prescription by mistake, it as easy to get it replaced.

Wow, what an excellent customer service experience. I had Dennis assist me in picking the best frames possible for my prescription and also did not give me any problems about me making a mistake on my prescription. The first time I will definitely be buying glasses from kits in the future.

Recently had an issue with my glasses which ive had for almost 10 months now. Contacted support and Adam B was very knowledgable and quick to offer a resolution and replacement. Kits knows how to treat their customers, and for that i will keep coming back.

18342417 Super service with a phone call to confirm mine and my child’s rx. Received my glasses less than a week later. Fantastic phone service from Robert and over all really happy with my experience and my glasses.

This is the 3rd time Ive order glasses with Kits, and their customer service is always amazing. My most recent one ( which only took a week to get to me) unfortunately didn't fit my face I called to exchange it and now you get to keep them and they can offer a new pair! Kits always makes it easy

Truly a fan of Kits! Big shout out to Tony who helped me work out an online order that was wrong, and for being extra accommodating.

Super fast and helpful. Even though I was the one who made a mistake to my order, they were able to help fix it in no time!

My wonderful, beautiful, crystal clear glasses arrived today and I couldn't be more thrilled. I'll be ordering many more! When the first pair of glasses arrived, I could not see with them; I was so disappointed. Tony suggested I get in touch with Customer Service and they worked with me to figure out what was wrong. Over the next couple of weeks they did not quit. They tried making new lenses and more measurements, but it didn't help. However, they did not quit trying and kept going until they figured out some different lenses with one upgrade that would work. I was most impressed at the lengths they went to ensure the prescription was correct and their speedy response to any of my questions. Kudos, Kits staff, what a team!

I called to inquire about the status of my shipment. Diana was very responsive to my concerns. She quickly found my order and was able to tell me when I could expect to receive it. She then told me she would send me more information so I could track the shipment beyond what the tracking on the website shows. I was grateful to know my shipment wasn’t lost or stolen and Diana was pleasure to work with!

Fantastic experience purchasing from Kits. James was very helpful and easy to work with regarding exchanges

Great quality eyeglasses at a reasonable price. I received them today and very pleased. Took 5 business days from order to delivery (Toronto). Their customer service is very responsive and wait time on a call is almost nil which is fantastic. I called them in their regular line and few times on the VIP support line when I joined membership. I would advise to ask your optometrist for your PD. If using their app online, I suggest doing several times and use another app like apple PD+ to compare before ordering, as accurate PD reading is very important especially when ordering prescription eyeglasses. I had to call Kits to change my initial PD reading as I realize the first reading was very different from the other reading results. Very grateful that they were able to accommodate changes.

The customer service is great! I wanted to add bluelight protection to one of the frames after I confirmed the order, the conversation outlining my problem was prompt and helpful. These will be my 2nd and 3rd pairs from Kits, they have a good selection of larger and oversized frames.

This company is all round fantastic! Quality and service has exceeded my expectations many times. Recommend to my friends and family time and time again! Keep it up KITS!

This company is the most down to earth, they get back to you and actually help. The glasses are too knotch, super high quality you can just feel when you open the box. I think I own 6 pairs now? And currently waiting on another pair. Sunglasses next order!

I have ordered from Kits a couple times now, they provide exceptional service and quality products, not to mention great pricing! I received my new order today and had some questions. I spoke with Tony B at Kits and not only was he extremely helpful, but very kind and a real pleasure to deal with. He made the experience so easy and stress free. Kits is unmatched in customer service excellence.

There was an error in one of the prescriptions and they are replacing the eye glasses with no problem at all.