Fast Shipping. The glasses made me drunk feeling when I wore them. I reached out to Kits.com and they are sending me a new pair. Its been a pleasure working with Tony and responded quickly at getting the problem resolved.

Customer service really helped me out with a pair of glasses I ordered with either the wrong prescription or wrong PD. A new pair has been dispatched and all is well

Tony B is the man, ez pz return and new order

The progressives I ordered did not suit my needs, turns out I need office progressives, not regular progressives. James guided me through re-measuring a couple things with my pupils and talked me through the options. They are sending out replacements for me free of charge and I can keep the other ones as a backup. Great customer service.

Best customer service I've ever experienced. I didn't believe the prices and return policy was legit, but it absolutely is. Best site online for eyewear.

Wow! I love my new glasses, they came with a beautiful tissu case.

I am so impressed by the quality, customer service, processing time and speedy delivery. I have worn glasses for over 40 years and have always dreaded having to buy new glasses due to the cost, the length of time to get them usually over two weeks. I typically have paid over 3x the amount I paid for my Kits glasses and I got a lot more value than I have before. Will never buy again from my eye doctor.

Great quality and good prices!

Excellent customer service and product...I love my new computer glasses. Very quick turnaround time and very reasonably priced!

The KITS website has more intrusive trackers than any that I can ever remember. The total count is 32 trackers. They sell your information to Google, Facebook, even Tik Tok, as well as others. A certain numbers of trackers are required for online transaction and a simple count of users, the usual amount is 4 to 6. If you have to shop at KITS, download a new browser, order, then uninstall the browser.

I am a first time customer, and the customer service was amazing. I made a mistake on my order and reached out and they gave me a discount on an order. For my mistake. They are sending me a replacement with the correct perscription and said for me to donate the old pair. The second pair I ordered were not a good fit for my face. They will replace them for me and I can keep the original pair as a spare. I will be calling back at a later date to get help picking out a new frame. I’m super happy.

Amazing service! Super fast. Love it

Great Customer Service I had an issue with an autoship and an outdated prescription. The agent, Tony B, was awesome to work with and handled all of the items I needed assistance with.

I need a replacement. Frame is a little tight. Use chat box. Rep is very courteous and efficient. Completed a replacement order in no time. Will order my familys glasses from kits.ca

I have been buying glasses online for a couple of years but wanted to find a Canadian company. I lived in Kitsilano as a kid, so imagine my delight when I stumbled across Kits! I found the style selection was good and the prices were great. I ordered and received my new glasses today. The shipping was fast and I'm impressed with the solid quality of them. I think I was most excited about the tissue in the box though :). I'm an East Coast girl now and haven't been west in quite a few years, the fun designs on the tissue were a sweet reminder of my first home! I will absolutely recommend Kits to everyone!

Quick and efficient customer service today by Tony B for an exchange and Dennis S for help with sizing. Both were very helpful and made it super easy to get the exchange done. Couldn't be happier!

Such great customer service i cant even explain how good they are. Im delighted to say that Kits will be my first prescription glasses. My reading glasses. Im delighted. Im so excited to receive my order. Such great quality at such affordable prices and stylish products

Super friendly and quick to reply and respond. Highly recommend.

I used their online tool to measure my pupillary distance (PD) and the prescription sunglasses I received were fine, but the clear prescription glasses weren't quite right. The left lens was perfect, but I was seeing double in the right lens. Contacted customer support, was helped almost immediately and they helped me measure my PD manually. They're now sending me replacement glasses at no cost, with the new (and hopefully now correct) PD! Customer support was fantastic, but I'm still not quite sold on buying glasses online.

Absolutely love my new glasses! I was a little worried they would not fit properly. But they’re perfect. Easy process, amazing price and fast fulfillment. I’ll be ordering again, very soon.