Glasses are very affordable on their website. I ordered two pairs and both are of very good quality. I contacted customer service and Tony helped me out with my order. He solved my problem and quickly sent me a new set of glasses. I've ordered glasses online before and always had good service but this was the best. Thank you

The glasses are a great deal--and they look great. They are also incredibly helpful: I scratched my lenses and the replacement was gratis.

I cannot express how impressed and satisfied I was with Kits's customer service. Above and beyond my expectation! you just landed a loyal long term customer

update I received a call shortly before I was expecting to have the glasses delivered stating that they didn’t meet quality control. And that it would take a few days they were very apologetic, but I was grateful to know that they went through quality control. Ultimately, I was able to see yesterday the glasses on my parent and he said they’re very comfortable and he’s happy with them which is great news. Really good experience ordering glasses over the phone. I was very grateful for the patience and the feedback that Diana the representative for KITS gave. I wasn’t sure which ones to pick and she was giving me options. She made it so easy to order glasses over the phone. She had confidence in being able to read the prescription when I was confused about it. I hope that once received they will work well for my father

I love Kits.ca! Their glasses are stylish and affordable, and their virtual try-on tool is handy when selecting frames. When my lens broke, they replaced it under warranty without any hassle. Highly recommend!

This is my FAVOURITE place to get glasses! The quality of the frames is amazing. The glasses feel sturdy and comfortable. I've used Kits several times now, and one time I wasn't 100% happy with my glasses - they figured out the problem and fixed my prescription to be perfect! Amazing glasses, but the customer services is really spectacular.

I recently purchased a pair of glasses and contact lenses from Kits, and I couldn't be happier with my experience. The quality of the glasses is top-notch, the lenses were heavy and customer service was quick to help me out with the issue. However, what truly set my experience apart was the exceptional customer service provided by Tony B. He was incredibly helpful, patient, and attentive throughout the entire process. Tony went above and beyond to ensure that I was satisfied with my experience. It's rare to find such dedication and professionalism these days. Kudos to Tony B. and the entire Kits team for making my purchase and replacement a delightful one. Highly recommended!

The customer service here is fabulous, but most of the glasses I have ordered, the arms are excessively wide and do not fit my head. Pretty disappointing, but they do make up for the fact that they will make it right and send you another pair of glasses to replace for free. In the end, it’s not exactly the perfect situation to have glasses sitting around that you can’t wear because the arms are way too wide. But other than that, I’m happy with their customer service.

I was trying to order my glasses on my phone. Sadly, at the final step, I was having a hard time - my payment wasn’t going through. I reached ‘Tommy’ on the phone at Kits and he was awesome! He put my order in on the spot. Thanks Tommy!

In a vast wilderness of sketchy customer service, Dennis completely knocked it out of the park. He guided me through the exchange process and presented me with a variety of well-thought out options. I never felt rushed and Dennis made the process painless! I'd give 50 stars if available to me!

TONY B was amazing in helping me navigate through placing my order and following up with me making sure all the details are accurate.

Spoke with a customer service representative quickly - no wait. Very pleased with the service. Got my order changed immediately and without issue.

Amazing customer service! My glasses had broke and kits was quick to rectify my issue and send me a replacement- I have recommended Kits to all my family and we will continue to use them when we are looking for new glasses

No wait on the phone, spoke to a real person right away. Went above and beyond my expectations to resolve my issue when I didn’t like the glasses I received. Fast and easy solution and pleasant customer service experience. Will continue to recommend this company to anyone who will listen 😊 my reference number was 18238895

Great customer service. Patient, gave call the time I needed, was knowledgeable and made appropriate recommendations.

I had the pleasure of speaking with Max today regarding my auto ship order and a few changes that I wanted to make. He was very helpful and kind. He resolved my issues quickly and even offered a loyal customer discount! It’s very refreshing to have a conversation with someone who makes you laugh and offers solutions instead of adding to the frustrations of online impersonal shopping experiences.

Wanted to return a pair of glasses because they didn’t fit right. Was able to get a replacement pair for free, and they asked me to keep the pair that didn’t fit right or donate it to charity. In all, I love this brand and maybe own 20 pairs of Kits glasses. Excellent customer service, high quality glasses, fast delivery. I can’t recommend them enough.

The representative was efficient and knowledgeable. He resolved my problem quickly. I am a satisfied customer.

Ordered a pair of progressive glasses and received them within a day. Don’t like the style I had picked so I called to return them. Not only were they so friendly they shipped me my new ones at no charge and I got to keep the other ones. The customer service is phenomenal. I will definitely be buying more glasses and letting people know about them. Thanks Kits

Great quality and amazing return policy