A+ Service, made a mistake in my order and Kits promptly replaced with no extra charge.

I seldom get such great customer service or such excellent patients as Ted gave me today. Saturday the 20th of July 2024 at about 10 minutes past 5:00 p.m. , I had previously ordered two pair of glasses and the frameless one, much like my Silhouette expensive expensive frames or frameless was very good but the prescription even better to Great. However, the second pair wasn't workable in style and fit and was probably because a young rep was on the phone with me and had no patience and kept saying well pupillary is different distance doesn't matter. Let's put the order through over and over again. So minus one for that rep but the following five people I spoke with on the phone emailed with and today on the phone to correct that second pair of glasses with Ted. And not only did Ted show great patients most of an hour kept finding good alternative choices for me and listening to me. Critique what the differences were that I thought what I didn't find. Nice enough though to the average eye. They all looked kind of like the same but as I saw different pairs I saw the differences from a frame I had that's not prescription. Only TV watching frames but they work great for me but I've had them kicking around for a long time so we worked from that and Ted kept getting recommendations and the patience was great. A big surprise was he told me to keep the pair I wasn't happy with or donated or whatever I wanted to do with it and I'll just send me the replacement that I picked with him today and that's something amazing customer service move. Certainly they could take the glasses back. I was already happy with the price. Thrilled with the prescription work and lens qualities. Of course I bought the higher end lens. Would well done Kits and excellent work on the part of Ted. The customer service rep I spoke to today. . I told Ted I wanted to give a good review of him and he told me about trust pilot so that's what I'm doing here. Leaving this excellent review. Customer service makes all the difference in the world but you have to have the product to stand by it and the delivery of the product with quality and they've exceeded my expectations. . David in Montreal . 4.975 / 10. ✅

Love that it is so easy to find the glasses you love. Great quality at cheaper prices. I ordered my second pair today. Cannot wait to receive them.

The KITS app made getting prescription glasses very easy. These were progressives - not just a simple pair. Measurements through the app seem perfect. The cost for this fantastic service and product was so appreciated. My glasses arrived three days after ordering. This company deserves kudos.

This is my second pair of kits glasses. I’m very happy with the quality, ease of ordering, value and the speed which the order is delivered also the communication from customer service is outstanding. I plan to buy many more pairs of kits glasses for myself and my family, so I joined their premium group.

Francis is the best. After an extremely disappointing experience with the delivery company (they tried to deliver to the wrong address and then said it would take up to a month for it to get delivered). I called asking what can be done. Francis immediately re-ordered it and sent it express. Absolutely the best customer service out there

Interaction number: 18259267 I spoke with James. The entire experience was impeccable. The entire time James listened to understand vs listening to reply. He made my experience legendary. I am actually still in shock at how great the customer service was that he provided me. Not only did he absolutely take care of my issue but he went above and beyond to show me similar glasses to the one I originally had as they were out of stock. James was so patient with me, he went through so many glasses and their colors until I was happy. He provided detailed, clear next steps and instructions for me. He set the right expectations which made me feeling confident and happy. Thank you for the amazing customer service, you’re the reason I’ll keep coming back to KITS.

What impressed me the most was their commitment to customer satisfaction. It's rare to find a company that values its customers to this extent.

The london fog glasses i got was very loose for my face

I have a big head and Kits has the Saturday frames which are one of the few pairs of glasses that actually fit me. Kits has always had top tier customer service.

My Care Package had expired and Tony worked with me to get a free pair and added transitioning lens with a discount. I appreciate the time and effort to help me get a new pair of glasses because mine broke.

Great Experience! Shipping is super fast, ordering is VERY easy and the customer service is fantastic. I had an issue with my order and they were able to fix it immediately. I will definitely be recommending and ordering again.

LOVE THAT COMPANY..great customer service they offer very good exchange and return policy .. glasses are ready in a couple of days and the prescription is on the spot..bought 5 pairs from them made a couple of return and exchange with no issues at all

To whom it may concern: First of all, I love the KITS brand and the concept. As a former employee of Luxottica corporate and now consumer of KITs products, I can boldly and honestly say Maria is the best CSR you have, and is the most valuable asset on your team. She deserves a raise- period. With that said, I called today and SPECIFICALLY asked for her as she is the ONLY CSR who has been able to get things done RIGHT. She goes above and beyond to make sure the customer is happy and makes the experience so easy and (actually) enjoyable. I usually hate calling CS, but Maria makes the process painless. She is kind, patient, knowledgeable, and a pleasure to work with. With that being said, I will continue to purchase from KITS as I like the titanium frames and the quality of the lenses. I also like the fact that KITS offers some LUX options as well :) Anyhow, have a great day, and give Maria the credit she deserves. She is the best! Warmly, Christina

Loved the variety and the styles of glasses. They arrived quickly in the mail. Price is super affordable compared to other places. Customer service was so helpful and friendly. Just so refreshing after years of buying glasses in a mainstream store.

We absolutely love kits. We've been getting our frames there for the last few years. Very affordable! Their customer service is exceptional, probably one of the best! They are always so helpful and efficient. Highly recommend!

The customer service agent was extremely professional, understood my situation and provided a solution. A++ for his soft skills!

What made my experience great was having super customer service by Francis. He was extra helpful, extremely kind and thorough. All my questions were answered and he was very prompt of asking and gathering all my information by phone. He also notified me of other products that I did not know Kits offered. I am very excited to receive my new glasses and if I’m extremely happy, I will recommend your company and your products to everyone!! Especially my family first🥰 Thank you Francis!

The service representative helped well with my issue

I had the best customer experience just now. I needed to exchange a pair of sunglasses before I leave for a trip next week and Francis was so helpful and made sure my glasses would be sent as quickly as possible.