I have sent 3 of my work colleagues to this company and I have purchased 4 pairs of glasses and the prices are amazing, customer service is amazing and the products them selves are also amazing

I was so happy I didn’t have to pay out of pocket with my private medical coverage, and got 2 pairs of gorgeous progressives. I am in love with my new frames, received order within a few days. Packaged in quality glasses boxes and extra draw string protective bags. Will be my new place to order glasses forever!

Very impressed with the customer service I have received from Kits. Also, a huge bonus is that they direct-bill! Will be ordering again. Thanks!

Never found the price like them in the country. Their customer service is so good.

WOW! I am incredibly impressed with the customer service at Kits! I ordered a pair of progressives last week. I received them within a week. I didn’t end up loving the colour of the frames I chose. So I called customer service to see if there was a way to return them and exchange for a different colour. Not only could I get the colour frames that I wanted, but I got to keep the ones I hoped to exchange at no extra cost! Free glasses! Lovely customer service Kits! I’ll be telling everyone about you! ♥️

Customer service is absolutely top notch. Solved my problem right away. I didn't have to explain the situation to over and over again it was all documented. I actually felt like a valued customer. I will be back!

Efficient and very professional service. Agent went beyond expectations!

I am new to prescription eyewear, and live remotely with few options for shopping for frames. I very hesitantly navigated online eyeglass shopping, and quickly settled into kits.ca for a variety of reasons - one of which was how many positive reviews their site has. I’m adding another. ⭐️⭐️⭐️⭐️⭐️ The most stressful part of ordering new eyewear from kits.ca was navigating their many, many frame options. And that was only stressful because I hate shopping; their site even makes navigating their large stock easy. I used the virtual try-on to narrow down my favourites, and eventually picked a pair of progressive eyeglasses and progressive sunglasses. I was very unsure about buying glasses without trying them on in person, and contacted their customer service before ordering to confirm that I can indeed return them without hassle if I was unhappy. They assured me I could. I submitted the order, and my new eyewear arrived ridiculously quickly - easily less than a week. I loved my eyeglasses immediately (Spruce Lif-off in blue) - the prescription was right on, they were comfortable, and they looked good. I was less sure of my sunglasses. I chose the Garibaldi frames, which are awesome. Great shape, so light, and such a nice texture. They felt great on, and again the prescription was perfect, but after wearing them a few times, I felt that they were just too narrow for my big head. I contacted their customer support to initiate what I was sure was going to be a slightly arduous return. Boy was I wrong. Within minutes of being online, a new order popped into my account showing my new order heading for production! (For those who care, for my replacement I chose Spruce Lift-off again because I like them so much, but this time in grey). Oh, and as another point, I was able to bill directly to my insurance company when I made the order, so they even made my insurance claim hassle free 🤗 If you need new eyewear, go to Kits.ca RIGHT NOW!

Francis at Kits offered exceptional customer service when I called to inquire about an exchange. Francis took care of everything and made the exchange process a breeze. Would definitely recommend Kits to all.

I recently ordered glasses online from KITS, and the experience was nothing short of outstanding! From start to finish, their customer service exceeded all my expectations. First and foremost, the website was incredibly user-friendly. Navigating through the various styles and options was a breeze, and the detailed descriptions and photos helped me make an informed decision. I especially appreciated the virtual try-on feature, which allowed me to see how the glasses would look on my face before committing to a purchase. What truly set this experience apart, however, was the customer service. Speaking with Tony B. made my experience so pleasant. The customer service team was prompt, knowledgeable, and incredibly patient. Thank you for all that you did Tony!

One of the glasses I ordered came in the wrong color and I sent and email, they returned the next day and stated they are already filling the order with the correct color! All of the glasses I received were beautiful, perfect prescription and very comfortable! I already ordered another pair!!

Great customer service and experience with Kits. Glasses are a good price and was offered a full refund when my glasses weren’t a good fit. Very happy with the service and will certainly be shopping with KITS again.

I have been a customer for years. The thoroughness, efficiency, and timeliness of the customer service here is a whole other level up from the vast majority of online merchants. Just outstanding at addressing problems (and regular orders) in a smooth manner.

My big, goofy St Bernard cross was being immensely cuddly, and enthusiastically but accidentally knocked me down. My Kits glasses unfortunately were damaged beyond redemption as I hit the ground. Customer Service Rep Amanda has saved the day, and through her kindness and patience with me and my 1 million questions, went above and beyond to sort out replacement glasses for me! Yay! I can't recommend Kits.ca enough! I’ve loved every pair of glasses I’ve bought from them - 6+ pairs and counting - and Kits Customer Service is absolutely the best in the business!!! AAA111+++

Great and quick customer service

I ordered progressive lenses. The first pair arrived with two different lenses. When I called they quickly noted it was their error and sent a second pair. These arrived a couple of days later but the progressive transition was not working for desk to computer which is what I need. I called and spoke with James who quickly realized I needed office progressives and he said there is no way to choose that on the website. He is sending me a 3rd pair no problem. Great customer service plus I can donate or keep for a back up the incorrect ones. No need to ship them back. My only recommendation would be to include the option to choose that the progressives are for office use when ordering to avoid this. Quality of the glasses is excellent and so much more affordable as I do not have any coverage for glasses.

Quick and efficient response. Tony helped me with my order and they resolved quickly. No needs to call, only via chat, what I loved! My order was delayed, so they got me a replacement order in the meantime that they are finding the reason why it was delayed. They were friendly, understandable and reasonable.

Got Tony today and he was so helpful. He helped me with my order and to get transition put on them after I already had the order in. This is the sconed time I made a order and need help. Will order from again

I ordered 2 pairs of glasses. 1 of the frames was not to my liking. It was my fault. I didn't check initially that the frame comes with the nose bubble thingy which I don't like. Contacted the support team for help and they happily offered to replace the frame with one I wanted at no additional cost and free shipping. Have to hand it to them. Thank You, wonderful people at Kits!

This company is absolutely fantastic and their customer service is bar none! I wish all companies were like this and purchasing items online would be so much better. Keep it up!