Friendly, efficient service. Tony B was a delight to work with.

Amanda was the best customer service agent EVER! She helped me order exactly what I wanted (with some discounts thrown in) and was so friendly and helpful!!! I ordered my last pair of glasses from here and really like them.

Amazing customer service! Very helpful with exchanging for a new pair

I order a new glasses recently but I don’t feel the degree is accurate this time. I order several glasses from kits before and all worked well for me.

Great customer service counts! My last two pairs of eyeglasses have been ordered from Kits Eyecare. They have great style, amazing prices and are a Canadian company (Vancouver). My most recent pair—not a week goes by that I don’t get a compliment on them and I really love them. I’d noticed for the last week or so the left side feeling a little looser and I had to adjust them more frequently than normal. Today when I was taking them off to put on my work shirt, the left arm fell off the glasses and I was heartbroken because I love these glasses and I also need them to read my phone and computers. Quick call to the company on my dinner break tonight. They pulled up the order, saw that they were only ordered in November and when I explained that the arm had fallen off them, they immediately put in a replacement order on my behalf and they’re being shipped immediately no questions asked. When I asked if they needed a picture to see what happened they said not necessary but they would appreciate it if I don’t mind. I can’t recommend this company more highly as their customer service, their options and the way they stand behind their products has been truly amazing. What a great experience—thank you, Kits.ca.

What exceptional customer service. Orders are always right and super fast. Replacements are a breeze. I would not get my prescriptions anywhere else

I was a bit reluctant to order Eyewear offline. My vision is terrible, I also need no line bifocals. It has always been difficult to get a new pair of glasses and have both the prescription AND fit be just right. BUT I can say with absolute confidence, that I will order from KITS again....process was easy, prescription and fit are perfect and the price cannot be beat... thank you for quality Eyewear at an affordable price...

Excellent customer service!! Spoke with ‘Clark’ on 2 occasions. What a knowledgable & kind person. All companies should strive to have this level of service.

Tony was helped me immediately. I didn't like my frame or the transitions lenses I chose. He quickly helped me exchange them for a different colour of the York Comfort Fit frame (which are awesome for me! Love my clear York Comfort frames over the $600 pair I bought locally) and polarized sunglass lenses instead. Super happy! I have also bought glasses for my husband in another order, and referred my mother who likes her glasses from Kits way more than the ones she bought from Zenni previously. 100% recommend Kits!

The genuine, fast, intelligent and knowledgeable customer service in addition to an excellent online shopping experience have made me love this company! I ordered my first online glasses ever and despite me loving the frames, I sent them back so the lenses could be slightly adjusted. The frame was broken in their repair process but they went above and beyond to assist me in finding new frames. This company does all the right things and I expect will be very successful for it. Thank you to everyone at Kits! Keep up the great work!

Bought my first pair of glasses after doing an eye exam. Was too excited to notice I put down the wrong email and chose the wrong option for glasses, I didn't receive a confirmation from my order so I messaged the customer service they were helpful in changing my email to the correct one and sending me my confirmation and refund for my order. I'm looking forward to being able to see properly and will most likely buy more glasses from KITS. Thank you!

I placed an order with a wrong lens however agent chad helped me to figure out the correct one. So thank you 😊 and have a great day!!

Order arrived so fast! One pair was to big and I needed to exchange, customer service was fantastic. Cannot say enough good things. Plus the glasses are so fun!!

Gabby is fantastic! Honestly, this was one of the best customer service interactions I have had in so long. I appreciate Gabby and her care and amazing service!

Kits responded right away when I needed help for my lost package from 3 weeks ago. Thank you so much for your help agent! It's greatly appreciated! Also i've been ordering my prescription eyeglasses since 2022 from kits and so far it's the best ones I have! Durable and cute designs :)

My experience with kits has been amazing! The glasses are really good quality and very easy to order! One of the glasses I ordered didn't fit face correctly. Amanda from customer service was amazing and helped me sort out a new pair very quickly. The only pace I will buy glasses now !

I have been a loyal customer of KITS for several years now, and I can't say enough about their exceptional service and product quality. Every experience with them has been nothing short of fantastic. Their customer service is outstanding, the quality of their eyeglasses is amazing. Each pair I've purchased has been durable, stylish, and perfectly tailored to my needs. The attention to detail and craftsmanship is evident in every product they offer. I keep coming back to this company because they consistently deliver excellence. Their dedication to providing top-notch service and high-quality eyewear keeps me as a returning customer. I highly recommend them to anyone in need of eyeglasses—you won't be disappointed!

The customer experience I've had is impresive. I was able to change the order a few days after the fact and then my eyeglasses did not fit and they kindly responded via chat and made the necessary changes where I only had to pay a really small difference. Hassle free. I totally recommend them.

After contacting customer service regarding my order, I was beyond impressed by the level of professionalism, quality, and swiftness I experienced. Not only was my issue at hand resolved, but Eve went above and beyond to ensure that I was a satisfied customer. Additionally, the glasses are of impeccable quality, and I still can't believe it considering the affordability of their pricing. Will absolutely continue being a loyal customer—highly recommend!

Put it this way, I’m a repeat customer and I recommend them to others. Canada post delivered my most recent order to the wrong address where it was stolen. Kits customer service agents took ownership even thought it wasn’t their fault, opened an investigation with CanPost and preemptively shipped a replacement pair with signature on delivery