Bottom line of my experiences with Kits: I've used glasses for 30 years and the chances I buy glasses somewhere else are almost zero. Purchasing process is easy, all range of glasses prices, huge number of options (maybe too many for indecisive people), and customer service is great. I needed to use the warranty for the second pair I bought and the exchange process was SUPER quick and easy. And the CS person was very polite and helpful.

Best customer service! I was excited to receive my glasses and had received a different colour of frames than I had thought I ordered. Diana was amazing with rectifying this. Would highly recommend Kits and I will definitely be ordering from them again.

Great Customer Service. Solved my issues in a minute. Look forward to buying again from Kits.

Excellent, well-made glasses. These were a replacement for a pair for which the nose piece did not work well. Great customer service. This is hte second pair of glasses I have ordered and I am really happy with both pairs and would not hesitate to order again.

Very willing to help fix orders at no extra cost. Quick and painless interactions. Thanks Tony.

Paid for 1-2 day shipping and will not receive glasses until 5 days later 😡

I ordered 2 pair of glasses. Both pair are great quality frames and spot on with the prescription lenses. The price was great as well. When I called about finding one of the frames thicker than I wanted Amanda in customer service immediately set me up with a new pair of thinner frames. Thanks you have a new customer for life.

The service for replacing my broken glasses was like totally amazing. Best service I ever got from any vendors! Thank you.

Fabulous glasses. Amazing customer service. I will recommend these folks to anyone who will listen.

Clark was my associate, and He was the exemplar in customer service when helping me with my orders. Attentive, insightful, courteous and performs in the job the way I think it should be. I have been a happy KITS shopper for years. From customer service to the actual glasses themselves, I highly recommend them!

I called Kits to talk about replacing the lenses on my new glasses as they weren't quite right. My consultant, Chris (a total legend btw) was incredibly helpful and has fixed my concerns and replaced my glasses in a far greater manner than I anticipated. I am so pleased by the customer service of this company and I plan on telling everyone I know about my experience. Thank you so much!

I highly recommend Kits to everyone! The price can’t be beat for a great pair of glasses that not only fit me well but are really cute as well. The time and care taken in not only making the glasses but also in responding to my questions made me not only write a review but also on the search for my next pair!

I love kits, I have bought at least 3 pairs and love them! I bought one with special lenses yellow tint for driving and even blue light protection when looking at any screens like the computer or your phone. Another was a red one just for style which looks great on me, though it's a little big where it doesn't fit my ears, but that's because I didn't check the size. The third time I bought one was because I misplaced my glasses with the tints and left my red ones at a friend's house (I do that a lot) for a few weeks and so I bought the 3rd as a backup which I like to use most often.

Excellent service and great glasses!

Gabby at Kits Gabby at Kits was extremely helpful in providing solutions to a myriad of issues that our family orders have run into. She personally went above and beyond her responsibilities to provide the best service and ensure that we were satisfied and stayed loyal to the brand.

When I put in the Rx for the glasses, I had my daughter read it out to me while I input it into the computer. When the glasses arrived we discovered there was an error (on our side!). When I contacted Kits to find out the process to return them and get a new pair, and what the charge would be they just sent me another pair - gratis! Totally unexpected and completed appreciated! Above and beyond, thank you!!!! OH - and the glasses are fabulous too :)

Amanda was very helpful and patient with me as I worked through my recent order on the phone.

Hands down best custumer service ever. I ordered glasses, and didn't like the size, and they sent me a free pair free of charge, and let me keep the old pair. Also, the glasses quality is amazing. I don't get headaches and it's crystal clear. Good job kits !

Placed order on Sunday, arrived on Wednesday. Very fast delivery. Looks good and affordable

Great customer service and support. I can always count on Kits.com to take care of my vision needs. Thanks Emma for taking care of me today.