I heard about KITS from seeing someone on tv talking about the company so decided to try them. Their prices are unbeatable, with a huge selection to choose from. I have a few pairs now, but the last pair I got just didn’t work. So I contacted them about returning them and they quickly said they would put through a refund and there was no need to return the glasses. What kind of company does that? The refund has gone through and I will donate the glasses to a local optometrist. They are the only company I will use now. Customer service is wonderful, efficient and quick. You can’t go wrong using this company.

Customer service reps are phenomenal. Emma is an outstanding representative for the company and she helped me out with professional demeanor and answered all of my questions. She proceeded to get my order changed and get the correct lenses placed. I’m so lucky to have found Kits. Thanks Emma.

Quick, easy, gracious, knowledgeable...all good.

Quick responses and very professional!

Good selection, prices were seemed fair. The virtual reality glasses definitely helped.

Wonderful quality very good customer service love it 😍

Excellent customer service. After I got my order, I found out that the frame is too big for me. I requested an exchange for a smaller size. They order a replacement for me and I didn't have to return the big ones. Basically 2x1!

This is my second kits purchase and I'm impressed. The quality of the frames and lenses did not disappoint. The value is unbelievable for multifocal lenses. I accidently ordered the wrong colour outside of business hours and my message to customer service was promptly returned when they opened. They even caught an error I had made in entering my prescription and reached out to me. Stellar customer service. Glasses arrived 2 days after ordering my first pair and on my second order there was a notification from Fedex of a delay- so the second order came on the third day after ordering. I live in Ontario.

James provided excellent service. He was friendly, patient and knowledgeable. He helped me resolve my issue quickly and efficiently over the phone. Kits exceeded my expectations and I highly recommend them. I have ordered many eye glasses and I am so happy with them.

AMAZING CUSTOMER SERVICE!! I Made a mistake on my order and with 2 emails and just 30 minutes my order was corrected, the rice adjustment, small refund due to product change, and invoice were all complete. The order also shipped the same evening. WOW! this was a level of customer service that way exceeded my expectations.

I bought progressive prescription glasses at the beginning of the month. I was packing to move and left them on a low table and my 10 month old puppy totally destroyed them. I contacted KITS asking if it was possible to buy new frames. They sent a full replacment pair at no cost…. WOW I thought customer service like this was gone… GREAT CLIENT SERVICES. Keep up the awesome Job

Alexandra was wonderful, solving a problem I had with the order and helping me find the best offer.

Chad is very helpful and explained details to me and actually went above and beyond for my 10yr old brother's sunglasses! Thank you so much Chad, can't wait for my brother's reaction for his new sunglasses!

I had a complicated order and wanted to change many of the lens, one for transition, one for distance, and Clark helped me find what worked best and also how to maximize my savings. Really glad he was so patient and even gave me a call back to make sure I was happy. What incredible service.

Chad listened my issue and explained why they made my eyeglasses the way it is. I'd suggest for KITS to add a comment box in the order site for us to write like "follow the prescription to the full". He offered to replace my eyeglasses according to the prescription in full. He was very nice about it. After this experience I was doubting ordering eyeglasses again online but Chad said I could always contact customer service to help me with my order. So I will do that next time. Thanks Chad - great job!

I've purchased several pairs of glasses from KITS and have always been satisfied. Recently I had an accident with one of my prescription sunglasses in that the frame was crushed but the lenses survived fine. Gave KITS a call asking how I can arrange to ship the lenses to them and have new frames attached, how much, etc. Mike (my agent) told me to hang on and when he returned he told me they would replace the complete pair, free of charge. I was amazed that KITS would do this for me, they have earned a customer for life. Not many companies go the extra mile, KITS does. Many thanks!

Alexandra was very helpful and friendly. She helped me with the PD measurement which was my biggest concern. The suggested app worked great. She offered options to consider and provided the best discount. Alexandra was very clear on how the process works and make good suggestions. I look forward to the glasses when they arrive.

Reference #18618726 I had a great experience with Alexandra today ordering glasses off Kits. She went above and beyond to make sure my process of ordering glasses was as seamless as possible.

I have been buying from KITS for a few years, and this was the first time I made a mistake in ordering and reached out for support. I could not have asked for a kinder, easier, more understanding response and process to ensure I got the glasses I needed. I recommend kits to every person I know.

Alexandra was great to work with.