Solid service from chat support regarding diamond dimension preferences. Good prices, solid selection and free quick shipping! My only complaint would be not being able to quote payment factors on various financing promotions (so not related to purchase or product) Have shopped her before and will continue to do so in the future!

My fiancee and I are very happy with Ritani (we both got wedding bands and engagement ring) besides excellent service and sales, craftsmanship and quality of products. Purchased the french-set 3ct diamond, receive compliments all the time.

Excellent service - very thoughtful and helpful

Very attentive staff with online chat/questions. Loved the website and the ring was just as beautiful in person! I would definitely recommend ritani

Overall seems like a good process. There is some breakdown in communication, but I suppose that's the trade off for not dealing with a brick and mortar store. Will update once I actually receive the ring I bought.

Ritani worked with me on my custom design earring until I was satisfied. It was also a good price compared to a local jeweler for the same quality stones.

Although we did not end up keeping the ring (due to personal issues) we absolutely loved the customer service provided. Will definitely return when we are ready to purchase our engagement ring. Silvia was the best and I recommend her to anyone looking for help!

Surprisingly I got exactly what I ordered and it only took 4-5 days. Super easy to build whatever you are looking for and you don’t have to deal with salesman. Would recommend 10/10

I like to specifically think Ritani Gemologists Amrita, Ryan Kelsie, and Phil B. They were so Patient , Knowledgeable and Helpful that they made the Experience so much Easier . Thank you Guys! Kyle Cooney

I purchased a diamond online, paid the $1700 via the Amazon payment that they offer, they took the money and began to process my order. 3 days later I get an email that states in short, "sorry but we use third party vendors and your diamond is no longer available". Every bit of evidence I have gathered from this points to the following: the diamond I purchased was not listed properly and they sold it to me at too low of a price and then backed out on the deal (prove me wrong Ritani.....I dare you) once they started looking at things closer. They apologized and promised to "make it right". I then get two more diamonds offered to me that were lesser quality (lesser clarity, carat, and cut), than the one I purchased at the same price that I paid for the original. How is this "making it right"??? I can tell you what it really is. It's a classic "bait and switch" technique and it is illegal. I am going to be sharing this same review on Facebook, also with Amazon, and furthermore, I am going to be filing a complaint with the NY Attorney General. Criminal. PS - going on 5 days out and still don't have my money back.....

Always a good experience buying from Ritani. I have made several purchases and everything exceeded my expectations beautiful jewelry at an affordable price. Will continue to be a long time customer.

Great experience with a very helpful staff

I really appreciate to Silvia R, Gemologist, Engagement Specialist. Thanks for her kindness and professionalism. 5 stars super excellent.

Ordering through Ritani was great. I had questions about whether their diamonds were "enhanced" AKA laser drilled to remove impurities and their customer service reps got back quickly letting me know they are not. I opted to get a lab diamond because it's just that much less taxing on the environment and cheaper with lots of options. All the other diamond stores in the area claimed I would be getting a "Fake Diamond" don't listen to those losers - diamonds are diamonds whether you mine them or grow them. Just to prove it I had the jeweler I had set the diamond test it to make sure - YEP 100% diamond. Customer service was also able to send picture and video even if not available on their website. Very pleased. Thanks Ritani!

I’ve had an amazing experience by Ritani Customer Service. They made it seamless and delivered on their promises. I’m 100% satisfied with my purchase

Great service! Also, clear pricing. Very happy with the entire process. Even Financing was quick and easy

From A to Z. Ritani Always exceeds my expectations. Great work.

I ordered a ring online and it wasn't as described, looked nothing like the picture. I was disappointed, expected more for the money.

Professional, prompt and pleasant customer service

This stone is awsome! Thank You!