Ordered parts from website and paid for next day delivery,I ordered on Sunday so called on Tuesday for a status on delivery,they have said that 1 item is not in stock so have had to order it in,it doesn't state out of stock or special order on website,said I will receive item on Thursday,I still expected other parts to be delivered next working day as I paid for that service,they have not sent other items yet as waiting for other item to come into stock to send even though I paid for next day,asked for refund on next day delivery and was then told I won't receive my items on Thursday as they will then send out standard post,customer service seems really poor and didn't really want to talk to me,will not be using again rather give my money to another company

Brought a sub and amplifier kit from them. Arrived in good time. Upon fitting the amplifier was faulty. Straight into protect mode. I am a electrical tech by trade, I checked for shorts ect and even put the amp on my lab power supply indoors and same so item was definitely faulty. I sent it back for testing and now won't return my emails. It's now been 3 months and no reply. Absolutey ridiculous service.

Absolutely horrendous company. First of all they sent me the wrong stuff, and then trying to get through to customer service well no chance. Very poor aftercare service. Sat on returning my money for a month. So I went o Halfords in the end and got a much better deal. Avoid this company, don’t be taken in by the voice over on the endless loop you have to listen to trying to get through to customer service. In a world where we are used to best practice customer like eBay, John Lewis etc there really is no excuse for service like this. Sending the wrong kit or replacing kit with stuff I didn’t ask for, or was asked first about is just plain bad manners. Having to call a company every day because no one is answering the phone is appalling. This whole experience with them has soured my whole buying experience with them.

Item supplied dead on arrival. Returned and refunded, but without initial postage costs. Why would I pay for them to post me an unusable item ?

Great service very fast and good quality product.

Very reasonable price, and very fast delivery. Thankyou

I must commend the sellers for their service and price of this product although the seller is not responsible for the shortcomings of this item or its functionality. I bought a pioneer Car stereo and unfortunately they don't care for attention to detail as manufacturers once did. The plastic finish is poor, attracts dust and is easily marked by fingernail. The volume when adjusted gives off noise which is prominent especially through the sub output. Not sure where to go with this now, the adjustments that are available when it comes to processing the sound exceeds facilities available with other manufacturers and this is the only reason I've decided to keep this product.

Ordered an in phase 4000w wiring kit, took money and gave me a date it would be here. A week later still nothing sign of it so contacted them and asked for an update to be told they are out of stock and don't know when they will be getting them. But shows on there site 4 in stock. They then said they could change the kit to another one which they sent me a link to look at and it's was much cheaper and only 1800w I said. That's not going to power the amp and its not what i paid for the other kit what will happy do u get a refund the difference, they then said it should power it but to be sure we will give you the next kit up which us 2400w. I still wasn't completely happy over the matter how long would they have left it to contact me or just left it. They ignored my emails saying I wasn't happy with what has happened. 31/1/25 Thanks you for your reply its a shame it's taken a review before you answered me. Your site still still showing 4 in stock, also when you offered me a different kit was cheaper so asked what would happen with the price difference amd would a 1800w kit be ok as the other was 4000w, the only reply I got was it should be. Which was not the answer I was hoping for as I don't want to damage a new amp. Then was offered the next one up 2500w which still wasn't sure if this was ok still and £2 more which is the lease you can do after waiting a week and nothing until I contacted you asking where my order was. Even now I don't know if that's ok still to this point as I don't want to damage a new in phase amp.

Great service must have been despatched instantly arrived so quickly.

Not up to date, drove 9 miles and 3 speed limits were above on snooper than signed limit. Says on your site free updates , not true £69 , doesn't say for how long, cost of update. Shouldn't have bought. Only good point is large display showing accurate speed.

Product I wanted was in stock, at the best price I could find anywhere. Delivery was rapid too (actually arrived a couple of days earlier than expected)

Ordered a sit of speakers and confirmed order . Got a phone number a week later to say they didn't have the ones I wanted . So they where going to send me a better spec .

Je constate que maintenant que vous aviez pas mal d'avis négatif. Et j'aurai sûrement dû regarder avant de commander chez vous. Je suis venu vers vous en amont pour des informations sur un produit que vous vendez sur Ebay. Un kit commandé au volant. J'ai échangé avec vous avant commande pour savoir la compatibilité. Vous m'aviez demandé des références que je vous ai envoyé photos a l'appui. Convaincu j'ai passé commande. Je reçois mon colis et le contenu n’à rien à voir avec l'annonce sur Ebay. En effet sur l'annonce, un boîtier carré , sur la boîte reçu également un boîtier carré, mais à l'intérieur un boîtier rond (déjà utilisé, je précise et des fiches différentes. Je vous ai fais remonter l'information. Photos à l'appui. votre réponse à été la suivante : "C'est le fabricant qui a changé le boitier" Le soucis est entre vous et le fabricant, ce n'est pas mon problème !! J'ai commandé et payé pour un produit bien précis. Il aurait fallu faire une vérification avant envoi pour vérifier di c'était le bon produit. Ou alors le stipuler dans votre annonce. Exemple : Photos non contractuelles, ou il se peut que le boîtier soit différent, ect...des informations importantes pour l'acheteur. Je vous ai demandé l’envoi du boîtier comme dans l'annonce. Vous persistez à me dire que c'est le bon modèle, alors que vous le dites vous même, le fabricant change les boîtiers.😅 J'ai demandé un remboursement, et un bon de retour, en vain!! Vous êtes des très mauvaises foi et pas du tout pro!! De plus le kit n’est pas compatible avec mon véhicule ! Il ne fonctionne pas!! Totalement décu de cette commande. Ça sera ma première et dernière commande chez vous. Bonne continuation.

The company said one set of the speakers is not on stock so we agreed to money refund. One month later they still don't answer my phone calls and ignoring my emails. No refund was made Complete scammers - avoid Thank You Ivonne for ignoring my emails

Placed an order two weeks ago and got an order confirmation but then nothing. No shipping notification, no update to say it was waiting on stock / out of stock so I followed up with an email enquiry and still nothing.

My order was delayed, it happens no drama. When my order was dispatched it was with me in less than 24 hours. Very good prices and discounts on the website. Will use again in the future.

Very unhelpful customer service. I made a order for a speed camera online and made a mistake with the postal address that it was meant to be sent. I informed them straight away and they told me they had sorted it. But my item never came. I rang them and they told me it had gone to the wrong address. They told me that i would need to sort it out myself. I had to call the people at the other address and pay for the delivery myself. Shame on you car audio centre. Very unproffesional.

*Edit to address the company response below - This order was placed on 09/09/2014, and this review was published on Trust Pilot on 24/10/2014. I have recently moved to a new Trust Pilot account and removing the old account removed the associated reviews. I have simply copied and pasted the old review to the new account. Aside from the date mismatch, that I added a comment about, there are no other changes to what has been visible on Trust Pilot since 2014. I have not simply chosen to write a review 10 years later, and thought the comment I added covered that. Jumping straight on here to falsely claim this review is fake really only speaks to the level of customer service the original review was written about, and rather highlights why I wanted it to remain on Trust Pilot. I must say I am also not sure how it can be claimed that my order number is not genuine, while also saying it is from 2022, when it is neither of these things.* Admittedly this is from 2014, but I have moved to a new account which removed the existing review. It seems the company hasn't improved, so I wanted this to remain on the site. I bought from this company on the recommendation of a friend, who has now apologised for the recommendation and now recommends the same as me, do not touch this company with a barge pole! I bought an item from them as it was the cheapest I could the product and the recommendation made my decision. When I made the order, I went through the entire ordering process being quoted Free Delivery, until I hit submit, when a £7.50 "Scottish Highlands Surcharge" was added to the invoice, even though I do not live in the scottish highlands. I immediately phoned the company to querie this and was told it was right, even though I do not live there and they couldn't give me a list of postcodes which ARE highlands based. After failing to get a resolution from 3 phone calls to the company, I had to contact the delivery company directly to get the list of highlands postcodes, which confirmed I do not live there, I was eventually refunded this surcharge. I then received an email 1 minute before the sales department shut to say there was an issue with the order and I needed to phone them, I did so first thing next morning and was told "There was a problem, the item has a tatty box, but we resolved it", otherwise meaning they decided to send it anyway even though they hadn't spoken to me. The item I ordered was quoted as being new, however, when I received it, it was clear that it was not new. After phoning again I was told that it was Ex-Demo and hadn't been checked before it was sent. I was offered a newer product for £100 extra or a refund, I chose the refund. I was told I could have the old item picked up on a day of my choosing that week and the refund would be processed immediately. After a further 6 phone calls, a courier was finally sent to pick the item up and it was returned to the company on September 22nd. I phoned a number of times after this as I still had no money back in my account, I was told that it had arrived but hadn't been opened, and to try the next day as it should be updated on the system by then before "the team have a relaxed Friday". I phoned the next day and was told that the sales operative had "just watched his manager process the refund and it should be in my account within the next 2 days". This did not happen. After phoning more times I was eventually told that the system had been updated to reflect the refund, but "they mustn't have pressed the button to actually send the money". I finally received my refund on October 10th, after the item had been signed for by them on 22nd September. Deeply dissatisfied with this atrocious service and being lied to on so many separate occasions. I will never use this company again and urge others not to either!

Ordered a brand new pioneer headunit It arrived but bits missing and looks like it’s been out the box Tried ringing them no answer Contacted them on the website and by sales email and no response I have bought from them before and never a issue but this time total waste of time Sat waiting to find out what’s happening

Ordered an aerial that said it came with extensions, was told there would be a massive delay in delivery but it actually turned up less than a month later however it didn't come with the extensions. I messaged Car Audio Centre and the replies I got were just rude, didn't address the problem or apologize. I had to send pictures of the website showing where it said these were included before they would even update the website. Still no apology or reasoning just a rude if your not happy send it back. Wouldn't recommend them if you expect good service. EDIT: Wow, they have even replied to my review and lied. Yes it was advertised with extensions and I've got the screenshots of your website to prove it. Rude and liars, well done Car Audio Fail Centre 👍🏻 ibb dot co /Mnp1J1Y