Problems galore! Booking document full of mistakes eg Flight back from Venice and not Rome, Date of birth wrong and Deposit wrong. Emailed to correct. Many queries by email and phone either not answered or right person not available and did not ring back. Tried to say hold luggage was extra when I had documentary evidence to say it was included. Final documents not 7-10 days before but 4 days before after phoning several times. Transfer at Verona airport not turned up. Phoned agent and eventually a car arrived - was it booked? It the took us to Europa hotel in Desenzano instead of Europa hotel in Sirmione which was booked and confirmed on final invoice.

Efficient helpful process - thought the balcony upgrade charge shown was a little disappointing as charge was actually quite a bit higher - but overall satisfied.

The man I spoke to on the phone was helpful and gave me his direct phone number. There was pressure to upgrade the cruise which I found disconcerting. There was no cooling off period, which puts me off using this company again

Happy with service received. Invoice etc arrived on time.

The call handler seemed in a rush and did not speak very clearly. He was polite and I did book. He seemed to find it difficult to understand that I could not give my passport details because I did not have it with me.

Tried to book Nile Cruise and stay via Jetline Cruises. Thier Representative Nicholas tendered a number of Hotels and Cruise Ships. An option was accepted.Rep returned with change of dates three times. It became clear that boat tendered could not be available for last date change.When this was pointed out to Rep ,told to hang up and he would sort it out.Next day informed that NO boat was available until December.I then noted that,despite us not confirming anything that £500 had been taken from my account. I had accepted the itinery based on Reps information but had no confirmation from the Company. We cancelled the Holiday and requested an immediate refund of monies only to be told that it would take about three weeks. This Holiday was for a special Birthday, that without the £500 can no longer be taken . Is has become quite apparent that this Holiday could never have been put together and feel extremely aggrieved.We are both pensioners and totally disgusted at the service and subsequent treatment. Since this debacle we have ,despite cancelling The Holiday that wasn't a Holiday,we have received an Invoice and a 5* Survey request. Regards Gordon

I found it very easy to book and all information was very prompt returning to me. All information on the ship was easy to understand so I’m looking forward to the start of my cruise

We have just returned from a cruise and stay holiday. This had been booked way back in 2021. Very reasonably priced. I would like to say that the organisation and information received was second to none. All transfers were prompt, the hotels were of a good standard too. The only fault I would say was the flight times - way too long at the airport for return flight. We should have/ could have changed the flight time for an additional sum. I would definitely do this in future. No hesitation in using Jetline cruises again.

Great flexibility on our booking and answered our queries very quickly. Waiting to take our holiday of a lifetime. Gemma was excellent I sent an email and within minutes she phoned me explained the situation clearly and gave me a number of options

Carl who I enquired whether a holiday was available came back to me very promptly with exactly what I wanted . Carl was very polite, knowledgeable, highly professional and also very personable. A credit to your company.

Treat customers with kindness and compassion, I have never been treated this way, I work with the public and would never treat anyone the way I was treated, if he could not help then he should have passed me to someone else, not scream down the phone telling me to tell him how to do his job

only 10 days before departure, after getting our ESTA and foreign money the holiday was cancelled. this is despite two chases for flight details and hotel names and being fobbed iff on both occasions.

I had a pleasant experience on booking this holiday from the travelzoo website, representative was polite and very helpful.

I had a very good experience, very helpful, informative. Agent Lucas went out his way to help me. We even know our Level and State room No. I have passed this to my friend and she is going to book and join us.

Tony was very patient in detailing the holiday deal, which itself was great.

Tried to get to speak to Jetline to clarify a few things after booking. Been told I will get a call back not happened

Really friendly telephone booking with Carl who carefully took all my questions on board and answered them clearly. I felt comfortable with his manner and confident with all the arrangements.

The person we spoke to was very helpful in helping us with changes we wanted to make and the info we needed.

Great job in the end guys sorted thanks

Excellent service -provided all the answers to many questions. Assisted us in finding everything we wanted.