We booked a holiday with Jetline cruises 23rd June with taxi, train, plane transfers and cruise. I was asked for a review initially and gave a good one, I can honestly say we had a great holiday and everything went smoothly up to the last day when our taxi didn’t turn up. We and the hotel repeatedly called the “24hour emergency number” only to be told the office was closed until 8.00 am. Our taxi was supposed to pick us up at 6.55am The hotel finally booked another taxi which cost us €90. Over 10 weeks later and numerous phone calls and emails we haven’t had any real response! I have just called again and asked to speak to the manager I spoke to on 8th August. I was repeatedly asked to email in, despite saying I would not email again as I have only ever received automated responses, being put on hold for 15 minutes, only to be told Gemma would email me on Monday? Frank couldn’t tell me why I had to wait until then but that’s what he’d been told to say! A real shame as this ruined the end of the holiday with the worry of getting to the airport on time and now, what should be an easy matter to resolve is dragging on. They were provided with a full explanation of what happened, screen shots from my phone of calls to local taxi supplier and uk together with the receipt from the replacement taxi company. The original taxi company, Holiday Taxis, replied immediately to my email to them saying as we booked through a third party we had to claim through them, no explanation as to why they didn’t turn up!

Easy booking procedure, tour explained.

Very helpful and they made some suggestions that would make our travel more comfortable in March 2023

Dealing with Jetline was one of the worst experiences of my life and apparently it is still not over. People should be very wary of getting involved with them.

Tom was helpful and informative…and patient

Mail travel is a great company to go on holiday with .

Spoke with Nathan who talked us through our options for the holiday in October 2023 and explained once they had the Edinburgh flights dates and the hotel stay in Barcelona dates could all be confirmed he would email me all the confirmation details Great service from Nathan

We saw an email advertising a cruise and we enquired about this with Lucas at Jetline Cruise and ended up booking the holiday. There were a few alternative flights discussed and suitable arrangements made, which fitted our needs fully. One particular query was fully addressed promptly and to our satisfaction. We have previously booked cruises through Jetline Cruise, prior to the pandemic and been very happy with the service and we would like to continue the relationship when we book potential future cruises. Relationships are important when booking holidays, my wife and I feel.

Very knowledgeable staff. Cane back to us as necessary and will diligence. Very professional and friendly.

Very good help and excellent information provided in order to help us decide on making a decision to book with them. No pressure by them with offers to be taken by a deadline. Emails answered straight away Thank you Carl.

When you book your holiday make sure you check you terms and conditions and changing the passenger name. The cancellation most likely zero refund and huge amount for changing passenger name. Good at selling holiday but very bad after service.

Very efficient and effective service.

Extremely helpful. Would recommend

good value n very helpful

Quite a good experience, after some initial issues over which advert we were referring to when booking, and whether hotels were 3* or 4*. Samuel was very good and took us the the process and answered all of our questions.

I had the opportunity to book a cruise which was excellent value and having already booked before with Jetline went ahead and booked with Nathan. I have had all my paperwork promptly and Nathan was extremely kind and patient sorting everything out for me

Easy booking experience.

Michael was very helpful, a delight to speak to and very knowledgeable. When he said he would ring back he always did.

I found booking the cruise with jetline very easy, and a big thank you to Keith who was very informative

Excellent service