A reliable service and got a great deal on my watch. I had already seen the watch and so ordered online. Paid using PayPal which made the whole experience easy.

Great price. Fast postage

Watch is as expected - but still no gift card, still no answer to my last two emails. I paid RRP for a product I could get from any jewellers - will not use these again - despite over £20k of past purchases. Go somewhere you’re custom is vslued

I bought a piece of jewellery as a gift for my wife. It is excellent. However, what stands out for me, is their customer service. Despite being securely packaged, the pendant was slightly damaged on arrival. The response from the lady I dealt with was spot on and courier collection was arranged to collect the pendant and return to them for replacement. The second pendant was sent by Royal Mail recorded delivery and last seen in a sorting depot some distance from us in the opposite direction to their headquarters. Again, a brilliant response from the colleagues I liaised with and a third pendant was successfully collected from their most local branch (at our request to collect rather than risk to Royal Mail). Whilst some would consider this to be worthy of complaint, my view is that their attitude to resolving the problems which were outwith their control, was excellent and gives me confidence to buy from them again (which I am just about to do).

Purchased the new Garmin Fenix 8 on launch day. Previously purchase the Fenix 6X solar in 2020. The service this time as last time was first class. I said the last time that delivery was faster than Amazon. Same can be said this time. Great Job!!

Watch was new and as described. Prompt secure delivery. I can recommend this company and will deal with them again.

I ordered a wedding ring which went out of stock, but was kept informed throughout the wait period on expected delivery etc. staff were always very courteous and prompt whilst dealing with me. Thank you.

Ordered the watch Feb 2023 and was stated next day delivery. After this was placed was then told it would need to be ordered from manufacturer and would be 2-3 weeks. When the watch arrived it was missing a spare strap. Have been passed around customer services until now August 2024 and still have not received strap. It is still listed on their website stating 3 straps. I even confirmed with customer services before buying if the spare strap came with it and they confirmed yes. Shocking service

Purchased from C W Sellors before and find them to be a good team

Bought a Georg Jensen ring but to big so returned it and would not accept it back was unworn now stuck with a expensive ring I can’t wear

Product arrived promptly exactly as described

I have purchased a few times from this company and have always experienced a great all-round service. On this occasion, there was a delay in receiving my order due to an issue at the Brand supplier end. I was kept informed of developments throughout, but I also called up regularly just to check. It was always a pleasure to talk to the customer service team - nothing was too much trouble for them, and it was easy to contact them. All of them were polite, professional, efficient and very friendly. It was a pleasure to receive my order in the post, which was safely packaged, and I was informed it was on the way. And the items matched the description and online photographs.

This was the first time I had dealt with CW Sellors and it was a great experience with the personal treatment I received from Jack. Once we settled on the earrings I wanted to order he made everything so easy - keeping me up to date with the progress of my order as the earrings were being made in Italy.

Very nice and good price

It took 15 weeks for my order to arrive. I understand the maker had entered into administration (although this wasn’t told to me until after approx 13 weeks). I had to continually message for an update, there were only a few occasions when they reached out to me. I found the customer service to be below par and would hesitate to order from this site again. Whilst it was out of their hands what happened with the administration of Shaun Leane, I expected the customer service dept to reach out far more than they did. I felt like I was chasing them for most of the time

Such an easy transaction. Easy to navigate the website. Pretty fast delivery and excellent earrings. I love them.

C W Sellors is always my jeweller of choice. Highly recommended.

We had a good price for a necklace for our daughters birthday. It was delivered on time and was packaged with care. Very happy with the necklace.

Had a pleasant afternoon in the Bakewell store selecting a necklace. Sam was very helpful and there was a good selection of designer pieces.

Delivered as promised. Good customer communication.