Every contact I have with Tandem goes smoothly. Yesterday, I phoned to add a bank account that wasn't listed on the app. It was done that day. Today I asked a question on the online chat. I was answered almost instantly (number 2 in the queue became number 1 as soon as it was announced then someone was chatting with me. The answers were instant, accurate and friendly. You can't ask for better service than that.

All good. Quick response to a query via on-line chat. Been using Tandem Bank for a couple of years with no issues adding funds, or withdrawing.

First rate assistance from George today, 06/01/25, very much in keeping with the brilliant service from Tandem, thanks again George

instant and helpful response

Issue with account sorted very quickly using web chat.

I liked using Tandem. It's a shame they didn't remain as competitive as they once were. I've held on and held on, with the hope that the interest rate on my account would rise by 1.5 - 2%. Customer service is good.

my son, bless him, bought his first car on finance, within a dead on month, engine blew.....was all my sons fault mind...and APPARENTLY we said this too to the inspector that came out....absolute joke of a company!! he bought special oil for the car and kept an eye on its levels along with the water almost on a daily basis....there were no problems, no active oil leaks etc....CANNOT STAND these liars! as another reviewer said.....only after your money!!!!!

This is my second Tandem account, having closed the original several years ago for a better interest rate. I’ve been back now for almost 3 years and the savings rate has been consistently high if not the highest for an Easy Access account. The app is easy to use and it’s easy to transfer in and out of the account, with monthly top-up as an option. Great new feature where you can split up your savings into specific savings pots, which has been designed in a way that makes it very easy. I think I have 8 different pots now! Green creds are also great, I don’t want my money anywhere near oil and gas.

Bought a ford focus on Saturday 14th dec, on finance , on the drive home engine management light comes on and the rear wheel bearings are making a very loud drone, took it back on Monday 16th after working a long night shift only to sit there from 11am to 3pm and all they did was reset the management light.also to be noted I live 100 miles (round trip) from the dealer Got home and the engine light on again and wheel bearings sounding awful. On phoning the dealer I was told that the wheel bearing could last another year and it's safe to drive.. absolute rubbish! I then get told to bring it in again but I need to leave it there as they are busy during this Christmas period and can't tell me when it will be readyand that they will deliver it for free only when it's done as they busy... Seems to me they trying to buy time to get through the "cooling off"period with my finance company. Now I do not want them to repair it as I don't trust their mechanics after them saying driving with a failing wheel bearing is safe. Also... The advert for the vehicle said it had 89000miles when it actually had 94500miles. Very disappointed in this company. I would advise against buying anything from them.. it's costing me £508 to fix these problems and I haven't had any reply from them, emailed tandem twice on what to do and how to return vehicle as it was within 14 days...now it's over the cooling off period and tandem as well as Zuto have zero interest in the issues. They just want their money and interest from the vehicle finance regardless of the vehicle is driving. awful experience.

quick, direct and helpful

Fantastic company to deal with. I had a car on finance with this company and unfortunately the car was written off in an accident. I had never had a car on fiance and had no idea what would happen next. Tandem made it so easy, every single person I spoke to was friendly, efficient, knowledgeable, and very understanding. No matter how many (probably stupid) questions I asked, everyone took their time to explain the process to me. I managed to settle the payment early with the help of Gareth from the Cardiff branch, massive thank you to everyone at Tandem.

Really pleased with Tandem banking app and savings rate offered. Easy to use and uses facial id on iPhone. Been with them quite a while now, never any problems

Very prompt and polite service, sorted out my issue very quickly.

Used the chat function to close my account, very efficient service.

Quick to access chat, resolved my query quickly.

Tandem is an excellent Bank,only recently left because of lowering of interest,but always felt my money was in safe hands, customer service is very good,, recommended!

Safe and easy to update details. Knowing my money is safe is important to me, Tandem gives me this confidence with their great products and excellent customer care

Using the app chat, my issue very quickly dealt with. Very happy

Simple process

It's all good thanks.