The live chat responded in seconds and my query / update was dealt with quickly and without fuss.

I recently worked with Ellie at Believe Loans, and I am thoroughly impressed with the level of service we received. From start to finish, Ellie was exceptionally informative and went above and beyond to ensure we fully understood every aspect of the loan process. She took the time to explain each step in detail, answering all our questions with patience and clarity. Ellie truly went the extra mile to make us feel confident and informed, demonstrating an attention to detail that’s rare to find. Ellie’s attentiveness made us feel like valued clients; she didn’t just give standard responses but instead tailored her explanations and guidance to meet our specific needs. It was clear she genuinely cared about helping us make the best financial decision. Her commitment and dedication were evident, making the whole experience smooth and reassuring. Based on our interaction with Ellie, we would highly recommend Believe Loans to anyone in need of a reliable and client-focused lending service. Thank you, Ellie, for your outstanding support—your professionalism and expertise made all the difference!

Swift response from Chat facility, by a friendly and knowledgeable member of staff. Either that or AI has improved by leaps and bounds! My original query was answered but I had supplementary questions. These too were answered quickly and comprehensively.

quick efficient no fuss one call with Alex job done

I couldn't remember how to withdraw money from my account but your agent, Tracey, explained it straight away and it worked. Thank you.

Used the chat service to get help in navigating around the App. It worked well (rapid response with accurate information) when the attendant became available (2 or 3 min wait).

Response times are poor, cant connect to a person to talk to, email only option and issue to log in to new portal now into 3 weeks to resolve and still no sight of resolution, definitely the worst bank I have ever dealt with, would be careful when securing finance through third parties

Quick response on Chat, and agent was brilliant at helping me

Tandem is best for savings Whenever I contact them for anything the response is quick to the point.

Prompt action in dealing with issue

Absolutely hideous They raise interest constantly, because apparently 20%+ isn't enough for them. I ended up in financial trouble, and HAD to go down this route of being exploited for bad credit rating, and poor interest rates. This company has changed names twice since I joined them in December 2018 (I'll allow you to ponder that one). The amount I owe each month constantly rises. I'm stuck on a variable rate, and they won't speak to me to offer any alternative - just say they don't have one, so basically they're free to what ever they want to me and I can't do jack sh** about it. Absolutely disgusting. I've made several complaints and never once has it gone in my favour. Due to yet another raise in interest rates, I owed £6.08. I received an email threatening that my could be repossessed if I didn't pay them. I tried to pay them, but because my name is hyphenated, their website wouldn't accept it... AVOID - I don't care how desperate you are, you WILL regret ever dealing with this company. Trust me.

I have just spoke with Leah, from the customer service team and she was wonderful. The support, kindness and amazing customer care made that such a smooth call with no stress. I don't think they get rewarded for reviews but she deserves a gift of some kind.

The online chat feature was quick and efficient. Tandem were able to resolve my issue within 48 hours. Excellent customer service.

The lady I communicated with was quick and helpful.

I didn’t have to wait to chat. Rebecca dealt with me quickly, efficiently and with a nice manner. I normally find the app very easy to use.

Firstly a direct debit was set up through them with the reference of a individuals name. Not a great start eh! Secondly, Customer service was awful with the wait of 2 calls totalling to over 5 hours When questioned about the direct debit they couldn't give any explanation of this. Then they failed to set up a new direct debit after cancelling the first one And finally after paying off the loan, they have failed to send any form of confirmation that this was done. Have emailed and still no reply.

Superb Customer Service

Answered my query fine

Very polite & very efficient.

Out of the blue I had a new DD set up in my bank from Tandam Bank it stated first payment. I contacted my bank who recommended to cancel it as I had not taken any new payment plans out. I was bombarded with emails and text chasing for money. When I was eventually able to speak to them I found out they had taken over an existing payment plan I had with another company. I had received no communication letting me know the take over was going ahead and because I cancelled the DD which made my payment late, they have reported this to the credit reference agency which has now impacted my credit rating. No empathy shown from the customer service team. I can only suggest you stay clear as when things do go wrong they provide no support even though it was their error.