Easy interface on the website, lovely selection of flowers

Paid £9 for next day delivery. Emailed me next day saying flowers out of stock for a week. Contacted customer service on 4 occasions to change order. Then they forgot to process, then it was out of stock, then it was the weekend. 6 days later no apologies, I’m getting a refund. Useless company and terrible service.

Great, easy to use website!

I recently purchased some flowers for my Mother's birthday and the flowers that arrived were a pale imitation of the flowers advertised. My Mother took a picture of the flowers to say thank you and on viewing it I thought they looked a lot less substantial than the description/picture I ordered from. Upon checking this I confirmed that there were 16 flowers in the description/photo that I ordered and only 11 in the flowers that arrived. This is shockingly high proportion of flowers to be missing. I appreciate that mistakes happen but upon speaking to their customer service agent I was advised that I missed the 3 day window to report any issues (which is buried in amongst other T&Cs) and so was only offered a £10 voucher for a future order. I didn't even want a refund, just the flowers that I had ordered to be delivered. Poor initial experience and poor customer service in response. You have lost a customer.

Looking at some of the reviews, it seems that the majority of people have had a pleasant experience with this company. The trouble seems to start when you try and get your money back! I ordered a £50 bouquet for a birthday gift and on receipt it was poor quality, already wilting with broken stems etc. I reported this and was offered 15 pounds credit towards a next order but I didn’t really want to deal with the company again after receiving poor quality flowers. I was then offered a store gift of up to the value of the bouquet. Fair enough, in some instances this might have been ok but I had no use for a gift, I just wanted my money back as I don’t believe you should have to pay for something that’s simply not as described and of a poor quality. They asked me to send more pictures in which I did and they advised that due to the slight quality issue, they would refund 15 pounds. If less than 24 hours old flowers are brown and wilting then I’d hate to see more than a slight quality issue! I would have happily sent the flowers back! Wouldn’t use again.

BEAUTIFUL CHOICE OF FLOWERS AND PLANTS.. QUICK DELIVERY.. EASY TO SEND FLOWERS TO FAMILY AND FRIENDS IN THE UK .. (LIVING IN FRANCE)

Consistent is what makes you to be amongst the best.

Super , Bright, easy to use website with great images and easy pricing instructions. Great payment options and easy to set up an account - Good Job.

Great selection and easy to use

BRILLIANT EXPERIANCE BUYING OFF THIS SITE ROSES ARE RED VIOLETS ARE BLUE LOTS OF BEAUTIFUL FLOWERS JUST FOR YOU ONLY OFF THIS SITE LOVE IT

Very easy to use the wrbsite

I ordered flowers on a Monday night to be delivered the following Friday. I immediately noticed that I put the wrong address for delivery so emailed costumer service to change address (no longer that 5 minutes after the order was placed the same evening). I had to email as the costumer service number was closed. I received an email the next morning (Tuesday) saying the delivery address cannot be changed as there was not enough notice given for the change and the order had been dispatched. How much notice do I need to give, is 5 minutes to long? its not like the flowers were next day delivery. I now have to re order more flowers as there will be no one at the address where the flowers will be delivered on Friday. Last time I will order with this company

Great website, so easy and i like the add on options.

Ordered flowers for next day delivery. (Birthday 75) Never arrived. Contacted company (Some BS about Ts&Cs) Asked for full refund (Some more BS about Ts&Cs) Save your money! DONT BOTHER!

I ordered a bunch of flowers for my friend who was recovering from a heart attack. I ordered them Saturday for Tuesday delivery. It’s now Wednesday and no update! I used on line chat and received an apology and here is your link! I had to ask why they were late.Then I saw as told they were late because I was sending them to the outer reaches of Scotland! Utterly unbelievable. You can send anything to anywhere in the UK and it not take 2 days. Complete rogues. DO NOT USE. I suggest INTERFLORA instead.

poor quality, tired roses and lilies that won't open, contrary to what stated by Prestige. Refusal to accept any responsibility or criticism.

Easy to order and delivery on time. Gorgeous flowers

The website is easy to navigate, I have previously made a purchased from prestige flowers and they were 👌

I’ve ordered from here and have never had a bad bunch. My girlfriend complimented the last bunch she received saying “you can tell these are really good high quality flowers”.

Website is very easy to use and navigate and the bouquets are always nice