very easy to use, ordered all the way from Jamaica and it was wonderful

Friday 10th January I purchased a £40 Pink Lily and Rose bouquet for next day delivery, also adding an extra £5 to upgrade it to ‘medium sized’. Upon receiving it at 17:00 the next day I was extremely disappointed and dissatisfied. The bouquet consisted of two ‘roebelini’, 6 roses and two stems of lily buds. The roses were brown on each petal and was told this was the petal guard. A petal guard is the outer petal – NOT every petal. These were in bad condition. After providing photographic evidence I was continuously told the bouquet met their quality standards. When asking why they were falsely advertising their bouquets I was repeatedly ignored. The photo used for advertising is edited and extremely misleading but Prestige Flowers continue to stand by this and be patronising towards paying customers. They have continued to ignore the complaints in my email and are confidently accepting that the bouquet I received meets their standard. Prestige Flowers are refusing to refund my payment even though I am legally entitled to receive a refund if I have purchased an item that is not as described. As far as I am concerned, this company is a complete scam.

Beautiful flowers & super simple to use!

The website is easy very encouraging Great Site used before and flowers were amazing Thank you

Ordered flowers for a heavenly birthday and selected a lovely looking large rose and lily bouquet on their website costing £43 what was delivered was a sad looking bunch of 5 half dead white roses and 3 unopened lily buds and a few filler stems of foliage. I complained to the company but it fell on deaf ears. Customer service non-existent. Save your money!

Your company has always been efficient and helpful. Thankyou

It was easy to find what i was looking for

I had just made an order for a bouquet of flowers when I quickly realised that I had made a mistake and bought the wrong flowers! I quickly hopped onto the live chat function on the website and the issue was resolved in a matter of 5 minutes! Amazing customer service

Was gifted flowers from here a large bunch of roses that were quite expensive arrived a day late roses are now withering after 3 days this is defiantly not expected when paying the price 3 roses dead already and all the other petals turning brown before even opening not happy will not being using this company again

I am extremely disappointed with my recent experience with Prestige Flowers. I ordered the "Frosty Charm" bouquet for next-day delivery to surprise and thank my sister for caring for me during a challenging time. However, the entire experience was a letdown: Delivery Issues: The bouquet arrived late, a day after the intended delivery date, and the packaging was badly damaged. False Advertising: The bouquet was nothing like the online description or image. The "Frosty Charm" was supposed to feature over 10 silver stems, blue berries, and two Chrysanthemums. Instead, it had only one silver stem, purple berries (I specifically chose a blue bouquet for my sister's favorite color), and one Chrysanthemum. The roses were wilting upon arrival, adding insult to injury. When I raised my concerns with customer service, I was told that the bouquet was a "true representation" of the online image, which is simply untrue. I provided photographic evidence clearly showing the discrepancies, yet my complaint was dismissed. You have to trust a company like this because, as the sender, you may not see the delivered product yourself. Of course, the recipient will often say, "Oh, they’re beautiful," not knowing what the original order was supposed to look like. But seeing the photos my sister sent, it was clear the bouquet was far from what I paid for. This was meant to be a heartfelt gesture for my sister to enjoy over Christmas before she returns to support me through chemotherapy and radiotherapy. Instead, it turned into an upsetting and disappointing experience that spoiled the surprise. I expected better from a company with a reputation for quality and reliability. Unfortunately, this experience has left me feeling let down and disheartened. I cannot recommend Prestige Flowers and will not be using their services again. Save your money and look elsewhere if you value quality and honest service.

I justed this company for a long time i never had a problem and when i did they were so quick to sort fir me no problems to them at all and i think they well worth the money for the flowers i not change and thankyou

Appaling quality of flower - not lasted a day til the roses and gerbercha wilted and died .. would rather have had a petrol station bunch at a fifth of the price !!!!!!!!!!!!!!!!

I ordered a bouquet for my daughter in law after she had given birth to my grandchild. In the picture they looked beautiful, in reality they were awful. Several heads were missing and they were in a real sorry state. Would not recommend this company. I did complain directly, but they were not interested , thus giving them the chance to rectify the shoddy bouquet I have been offered a replacement bouquet since writing this review .

Very good and clear to do your order

I've always used prestige flowers and I've never been let down... Always beautiful and long lasting. Today I made a mistake on the delivery address, I contacted prestige flowers through live chat and the issue was dealt with immediately. Kyle was very good and changed the details without any problem.

After a few emails Prestige moved and replaced flowers I ordered with the most beautiful bouquet . Many thanks for listening and acting on my complaint

ive never used a florist delivery site before now. i found it straight forward and easy to use.

Great service fast reliable and quality is very high

Always a good service

Web site easy to use. Flower look amazing and a good price. Can't wait for the delivery to arrive.