Prompt delivery and very competitive price. Excellent product.

I bought a laptop 11 months ago, which worked great until the last month or so when an issue with the taskbar occurred. Jordine from customer service was really helpful, quick to respond and friendly when helping to resolve the issue. The laptop was still under warranty, and Jordine was very communicative throughout the process.

Super happy with this product, brilliant service and great value, highly recommend

First and only order arrived with battery which went from 100% to flat in 3 minutes when unplugged. It doesnt say much for their 20 point quality check if this issue wasn't picked up. Another company who thinks 'pass it on to the consumer and see if they notice'. Laptop sent straight back. Wont be ordering from this company again.

Excellent company to deal with and the tablet was excellent value and looked as new

Tier One sell battery based products, which could be a number of years old. We all know that batteries deteriorate over time, but Tier One's refurb process doesn't include the battery. So if you buy a refurb, you may as well resign yourself to fitting a new battery. If the battery is sealed in the product, you can look forward to an expensive visit to the repair shop. I've been asked for more information, with a threat to delete this rating. I've passed on what details I can with the links provided, but that didn't amount to much. My review is based on the fact that refurbished products are likely to be old, and because batteries deteriorate with age, the battery is likely to be substandard. Tier1 say they don't include batteries in their refurbishment processw, therefore buyers of refurbished, battery-based products risk a deteriorated battery and hence the need to replace. If the battery is sealed into the product, that would normally mean a trip to a repairer. I've recently bought a tablet from Tier1, which is perfectly ok, but I'm only using it at home, so a charger is always available.

Brilliant customer service from Lucas. Very happy with my 2nd purchase . Laptop is almost new , no scratch at all ( Grade B) on the screen, will definitely buy again in future.

Website very clear and easy to navigate. Product arrived quickly and in great condition.

Website easy to use and once ordered the laptop delivered promptly. I was kept informed of delivery with a short delivery window.

The customer service was really good and they recommended the perfect computer for me. Delivery was quite quick and the laptop was well packaged.

The tablet I ordered was delivered on time, I am satisfied with this purchase. This is already the second purchase from this company and so far I have no complaints against them.

Good price for reliable equipment

Straight forward purchase, no fuss, delivered on time.

difficult to open when one handed. insufficient usb sockets

Tip top supplier. Bought a 'Grade A' Lenovo Yoga. Ordered with standard delivery at lunchtime and delivered 10AM next day. Not a mark on keyboard or screen. Looks unused. No signs of wear on keyboard. Runs like a dream. Super silent and cool - in fact I think I may name it 'Cool Runnings'. Tip for prospective purchasers - If you are not in a hurry, register with the site and wait for special offer emails. I saved nearly £100 with various discounts etc.

Faulty screen laptop I bought HP laptop back in September 2023 came with faulty screen but we hardly used it The laptop could not be repaired I took it to the branch in Manchester Jordine from the customer services looked after me got me the best replacement laptop Thank you Jordine for everything Jay

I spoke to Lucas, he was extremely helpful and polite and he resolved my problem straight away Such a lovely chap many thank you’s

Some issues with the laptop model I chose being no longer available, but the customer service team were responsive at all times Received laptop now and its in excellent condition. My only complaint is there was only Microsoft Windows available pre-installed as an OS. Rather than paying for a Windows license that I won't use I would prefer an option to have Ubuntu, or Fedora, or no OS at all. edit: I since was told you can use code "NO-OPERATING-SYSTEM" in this case, and the team helpfully applied it retrospectively for me

Items due for delivery today. Bought previous units from Tier 1 with no problems. I didn't apply the 10% discount code during checkout, contacted customer services and as a goodwill gesture, they refunded me 10% of the order. Great service, definitely would use again.

Very polite and efficient service. Laptop delivered as promised