RUN AWAY !!!!!! 4 passengers in BUSINESS class : november 10th 2024 : flight from Colombo to Abu Dhabi then Abu Dhabi to Paris : trip with 24h delayed (arrived on nov 12 instead of nov 11 morning) because of technical issue on the first plane from Colombo to Abu Dhabi (ETIHAD's fault) that did not let us getting our first flight and we then missed our second flight even if we had a 7 hours stopeover. + no champagne on Business Class + no toilet + broken table ! => Have you already seen that in business class ??? Etihad Guest Relations Service took 2 months to reply and propose : 30€ compensation per person with a voucher (how do they think I want to travel with them again?), and not even the TOTAL refund of the food and taxi that we have to pay BY OURSELVES because no one at the airport was taking care of it, except taking 3 hours to organize a booking in an hotel. 30 EUR / pers. and not the TOTAL REFUND of food and taxi expenses : It's clearly a JOKE ! I can't wait that my lawyer talk to their ...! RUN RUN RUN ! WORST AIRLINE COMPANY EVER, AND WORST BUSINESS CLASS EVER !!

Average customer service and I thought they will do a better job

My Etihad Flight ET393, scheduled to depart Colombo for Abu Dhabi on 07/07/2024, had to make an emergency landing in India due to mid-air engine failure. The incident was traumatic for most passengers; some cried, prayed, and told loved ones how much they cared. The aircraft rapidly descended and was met by ambulances and fire engines on the runway. The aircraft stopped on the apron, and passengers were told to 'run, get out quickly'. As you can imagine, mayhem ensued, and people climbed over each other and their seats to get to an exit, all very chaotic. I had to halt this charge in my area to allow several people, some elderly and some with children, the chance to get out; otherwise, they could have been hurt in the rush. This incident also stalled the three fire service personnel, all in full Breathing Apparatus, trying to get onto the aircraft. They had to wait near the cockpit door. At the airport, Etihad did not communicate at all; this was left to the airport staff, who were completely overwhelmed and seemed lost. I had to ask for food and water for some elderly passengers seated near us, as none had been provided. Eventually, several hours later, we were offered a snack. After 7 to 8 hours, we were taken to a hotel; again, this information was not freely communicated and only became evident after we continually asked what they intended to do with us. We were then stuck in India, eventually leaving on 08/08/2024. Over 24 hours later In addition to arriving home 24 hours late, we missed our connecting flight, EY17 from Abu Dhabi, which was scheduled to depart Abu Dhabi for London on 07/07/2024; I also had to pay additional parking charges and take extra time off work. I went through the Etihad compensation process only to be told that as the airline is not based in the EU, it is not bound by the compensation rules that most airlines adhere to. I was informed I was not entitled to any compensation; however, they would give me $200 off a future flight as long as it was within the year. Not only is this a paltry amount compared to the compensation offered by other airlines, but unless I fly with Etihad within the year, I would lose this so-called 'goodwill gesture.' The process has been ongoing for over seven months, with me requesting that Etihad reconsider its offer. However, the offer is no longer visible to me, so I assume it is unavailable. The links in my emails divert me to an unrelated part of their site. The whole incident, Etihad's handling of it, and the compensation claim process have left a lasting negative impression on this company. Unfortunately, they do not take this matter seriously enough. I would strongly recommend that while Etihad's fares seem reasonable, as I have found to my cost, there is a reason; how they treat customers provides good cost savings for them. There are other airlines out there that are EU-based and would provide you with a better service. I suggest using Google Flights or similar and flying with these instead.

Incredible bad experience in what should be one of the world best airlines. Both service and flight experience of 4 flights was bad. Outbound: Madrid - Abu Dhabi - Osaka and Inbound: Tokyo - Abu Dhabi - Madrid). All flight were uncomfortable even though we had extra leg room seats. The service and flight experience was specially bad in the Abu Dhabi - Madrid (EY101) where out both seats were broken without capacity to lay back or straight. Our seats also were so uncomfortable that we had to use our pillow to sit on top (on an 8hs flight). The cabin crew only paid attention to our broken seats when landing in Madrid, asking in very bad forms to straight the seat. We kindly explained the situation, they tried to set the seat on the landing position for several minutes until they said, leave it like this. They seemed not to have communicated as i was woken up in very bad forms 2 more times for the same matter. This last time was the senior steward, whose modals and customer obsession manners are equal to 0.

Ich habe einen Etihad Rückflug FRA-JAI-FRA gebucht und von dem 2-Tages-Stopover Programm in einem 4*-Hotel Gebrauch machen wollen. Problem ist - wie schon mehrfach berichtet wurde -, dass man die verfügbaren Hotels erst nach erfolgter Flugbuchung sehen kann. Ich habe es riskiert und das Traders am Strand (mit Privatstrand) ausgewählt - vier Monate vor Abflug. Für mich war Bedingung, dass das Hotel entweder einen vernünftigen Pool oder aber Strandzugang hat. Traders also ideal. Bestätigt wurde mir am nächsten Tag ein Businesshotel in der City - ds TRYP by Wyndham. Was soll ich da? Abgesehen davon, dass dieses Hotel über 30 statt wie das Traders nur 19 km vom Flughafen entfernt ist, was die Taxifahrt nachhaltig verteuern wird, ist der Pool Mist. Alles in allem würde ich aufgrund dieser Voraberfahrungen nie mehr dieses Angebot buchen - wäre ich mal lieber einfach nach Jaipur weitergeflogen. Aber aus Fehlern wird man klug...

Staff was pleasant but unhelpful Tried to book a seat, told to wait at the gate and that the flight was empty. At the gate i was told flight is fully booked. Terrible experience It was an Egyptair booking under Etihad flight number operated by air seychelles. Never will i fly again in this airline

Absolutely horrible luggage allowance. Was questioned about my duty free as well ! How can you issue an International ticket, 18 hours journey and charging couple of thousands of pounds for two of us and allowing only x1 hand luggage not exceeding 7 kgs! No entertainment screen from Bangalore to Abu Dhabi, not sure what to expect in our onward flight abuDhabi to London ! We had to leave behind gifts and souvenirs for our children and family members. All I can say is Ethihad = corporate greed. DO NOT expect good customer experience with this arrogant airline. No flying with Ethihad ever again. Even if there is special offers from them.

Una stella perché meno non si può! Aerei vecchi dell'anteguerra che ti chiedi come possono fare una attraversata internazionale con di più di 10 ore. Posti stretti e se al ritorno fai la procedura per farti cambiare posto rischi di pagare 2 volte perchè hanno sistemi informatici vecchi che volutamente perdono il segnale . Se poi attivi la richiesta di rimborso palesano mille scuse e dopo averti chiesto mille documenti che gli consegni a testimonianza di un loro bug , ti verrà negato perchè sono loro a stabilire quando rimborsarti e se vogliono farlo: intanto i soldi li han presi 2 volte e ho perso 150 euro + il tempo per seguire tutti gli iter. Lasciate perdere e volate con altre compagnie.

I am writing this with deep frustration and distress regarding the absolutely horrific experience my family endured on Etihad Airways flight EY475 from Jakarta (CGK) to Abu Dhabi (AUH) on January 30, 2025 (18:40-00:05). We were seated in 15A & 15B, traveling with our 12-month-old baby, who was already a little bit unwell. The cabin was extremely cold, and despite our best efforts to keep him warm, he became increasingly distressed—screaming, crying, and ultimately vomiting all over himself. His small body trembled, and we were left in a desperate situation, forced to change his soaking-wet clothes in our seats, trying everything we could to keep him calm. Then, in the midst of this already heartbreaking situation, a cabin crew member named Hanna Khanaya approached us abruptly and aggressively, raising her voice. She completely misunderstood the way we were gently shushing our baby to soothe him and, in an unbelievably unprofessional manner, loudly accused my husband, saying, “Don’t talk to me like that!” Her hostile tone and unnecessary escalation only made matters worse. What followed was nothing short of humiliating and traumatic. She demanded my husband leave his seat, pulling him into the middle pantry area where multiple crew members were gathered, treating him as if he had committed some kind of offense. Despite my husband repeatedly apologizing—even kneeling down in desperation, she continued berating him, loudly blaming us instead of offering any support for our clearly distressed and unwell baby. Throughout the entire 8-hour flight, we were treated with cold indifference. No drinks were offered, and my sick baby was not offerred any meals. We were left to suffer in silence, completely neglected by the very airline we trusted to take us to our destination. The only exception was a crew member named Usman (Indonesian), who saved two meals for us, showing the only act of kindness and professionalism we experienced on this flight. To make things even more unbearable, upon arrival, we were reported to the connecting flight staff and forced to undergo a security risk assessment—while holding our sick, exhausted baby—before we could board our next flight. The sheer emotional and physical toll of this ordeal was beyond words. This experience has left me and my family feeling utterly traumatized and deeply disappointed in Etihad Airways. The complete lack of professionalism , emphaty and basic human decency is beyond unacceptable.

mit 2 tagen verspätung fand mein abflug statt. ich musste 3 mal an den flughafen anreisen. musste 2 mal 5 stunden warten um einen hotelvoucher zu bekommen und habe eine entschädigung von 12 euro bekommen. angeblich wg. wetterbedingungen. eine frechheit. sämtliche anderen flüge sind zu der zeit gestartet und gelandet. unfassbar, das keine verantwortung von etihad übernommen wird. ferner schlechte erreichbarkeit. 2 monate bearbeitungszeit. es wird mit emailadressen geschrieben, an die man nicht zurückschreiben kann. kommunikation nur in englisch. an bord das schlechteste essen ever. faszit: UNTERIRDISCHER SERVICE

overall my experience was good unless i had to discuss a few topic with the customer service. 1- I asked about the missing miles a few times, they didn't conclude. 2- They have granted compensation for media system failure but that was not added to our account. 3- They stop responding my queries.

Prenoto con etihad un volo da Roma a manila con scalo ad abu Dhabi. Mi arriva una mail dove mi dicono che la tratta da fiumicino ad abu Dhabi verrà gestita da una sorta di ryainair spagnola (uno schifo di aereo del 1900) arrivi ad abu Dhabi e scopri che con lo stesso aereo dovrai fare altre 8 ore per Manila.. un aereo piccolo, scomodo, con monitor nemmeno funzionanti. Non voleró mai più con etihad. Un vero schifo. Pessimi

Absolutely appalling customer service and never call you back or deliver on promises. Agents lie that they will resolve it and so many hoops to jump through to get your money back. Will never fly with them again. Zero integrity and will be blocked every step of the way from Escalating a complaint!

Simpatica compagnia Ethiad: può sorprenderti noleggiando un volo Wamos Air da Abu Dhabi per Roma (6 ore e mezza) e - senza minimamente neppure avvisare - farti accomodare su una scatola per sardine volante dove praticamente nessuno dei servizi di intrattenimento previsti (e pagati) è presente. A mai più.

I have had an extremely frustrating experience trying to get a refund for my flight, which I had to cancel due to my father’s passing. According to the ticket conditions, I am entitled to a full refund. I submitted all the required documents, including my father’s death certificate, our birth certificates, his passport, my passports, and hospital death reports. However, the airline has refused to process my refund due to a minor spelling difference (one letter) in our surname between the birth certificates and the death certificate. The issue stems from a common transliteration mistake when converting Arabic names to English. When my father received his passport from a Western country, his Arabic surname was misspelled (using 'I' instead of 'Y'). However, all Arabic documents and his Arabic passport clearly confirm that he is my father. I have spoken with customer service multiple times, and they acknowledged that my documents prove our relationship. The representatives I spoke to were understanding and agreed that the Arabic documents confirm everything. However, it appears that when my case is reviewed internally, non-Arabic-speaking staff are rejecting it based on the minor spelling difference. This has been an incredibly distressing and disappointing experience, especially given the circumstances. As a frequent flyer who regularly takes long-haul flights, including routes such as London to Auckland, I expect a more reasonable and compassionate approach from the airline. I hope the airline can review this case with more sensitivity and common sense. I would greatly appreciate any assistance in resolving this matter.

I recently flew with Etihad Business Class to Chennai (India) from Toronto, and I must say, it was one of the most disappointing experiences I’ve had. From the moment I boarded, the cabin crew seemed uninterested and unhelpful. They barely acknowledged passengers, and when I asked for assistance, I was met with cold and dismissive responses. It felt like they just wanted to get through the flight with minimal effort. As for the food, it was downright inedible. The meal was cold, and lacked any real flavor. The portion size was ridiculously small, and the quality was no better than a microwaved frozen meal. To make matters worse, when I asked for an alternative, I was told there were no other options available. For the price I paid for this flight, I expected at least decent service and edible food, but this airline failed on both fronts. I will think twice before booking with them again. If you value good service and decent meals, I’d recommend looking elsewhere. Very disappointing experience!

Avoid al ALL cost. Very poor and unsympathetic customer service. I made a claim for compensation and they refused it outright as it was deemed not their fault. Last November we missed our connecting flight from Abu Dhabi to India because the flight from London Heathrow was late due to flight crew being late. Fair enough they gave us hotel accommodation and meals until the next flight, which was 24hr later. The hassle we had gone through was unbelievable. Leave all our duty free at the transit desk and then collect next day. Loosing a day of our planned holiday and the stress of going through immigration and customs three times.

Ho prenotato un volo Ethiad a dicembre e da pochi li giorni ho appurato che hanno cambiato aeromibile Etihad Co aeromibile Wamos senza avvertire e senza compensazione economica(essendo Wamos una compagnia low-cost ed Etihad compagnia di bandiera. Avendo prenotato attraverso agenzia Etihad dice che agenzia sapeva ma miei documenti dicono che mio volo è EY. Non ho parole. Si sceglie 1 volo per tanti motivi ed essere scaricati su volo low cost non desiderato non è giusto. Non volerò mai più con Etihad

Bei unserer Urlaubsreise saßen wir in Abu Dhabi 13 Stunden fest, da das Gate, dass am Flugticket stand, ohne Information an uns gewechselt wurde. Bei der Umbuchung auf den nächsten möglichen Flug wurden wir 4 Stunden im Ungewissen gelassen, ob die Umbuchung überhaupt funktioniert. Als Draufgabe wurde bei dieser Umbuchung unwissentlich von der Fluglinie unser Retourflug gelöscht, worauf wir in Male 2 Stunden Diskussion hatten, um endlich den (bezahlten) Flug antreten zu können. Die Sitzplatzreservierungen waren natürlich auch weg, obwohl wir für alle Flüge welche gebucht und bezahlt hatten. Für den Heimflug wurden uns gnädigerweise 3 Einzelsitze gebucht, was bei einer Familie mit Kind natürlich sehr toll ist. Der Versuch, die Plätze nebeneinander zu bekommen, scheiterte mit einer unhöflichen Mitarbeiterin, mit den Worten "wir können ja versuchen, die Beschwerde im Office abzugeben, um vielleicht das Geld für die Sitzplatzreservierungen zurückzubekommen". Wir können vor dieser Fluglinie nur warnen.

Excellent service, can’t complain, cabin crew offered great service across all my 4 flights, best airline experience I have ever had, would love to fly with Etihad airlines again.