ETHIAD, Erste und letzte Erfahrung! Am 6. Januar verließ ich Zürich mit mehr als einer Stunde Verspätung in Richtung Singapur, machte eine Zwischenlandung in Abu Dhabi, und was als 2,5 Stunden Aufenthalt geplant war, wurde zu fast 5 Stunden Verspätung, insgesamt 6 Stunden Reisezeit. Ich beschwere mich auf den Kanälen der Fluggesellschaft, und es vergehen Tage, ohne dass ich eine Antwort erhalte! Ich versuche es über die sozialen Plattformen, schließlich bekomme ich eine Antwort, ich habe sie falsch abgeschickt, sie ging an die Meilen-E-Mail, ich folge den Anweisungen des Mitarbeiters und schicke eine weitere E-Mail an die Beschwerdestelle, um mein Recht auf Entschädigung für die Verspätung einzufordern, weitere Tage vergehen und nichts, in der letzten, die ich geschickt habe, sage ich, dass ich, wenn ich die Entschädigung in Höhe des gesetzlich vorgeschriebenen Betrags nicht innerhalb weniger Tage erhalte, dies über Google und Trust bekannt machen werde, damit andere Passagiere wissen, dass nicht alles bei Etihad so toll ist, wie sie es predigen! Kurzum, es war eine Reise zum Vergessen, und sie haben mich nie wieder als Kunden angenommen. Der letzte Schritt wird sein, den Fall vor die zuständige Stelle zu bringen, damit meine Rechte anerkannt werden!

Vol avec Airbus A380. Accueil souriant et professionnel. Décollage à l'heure. Siége confortable. Assez peu de films européens. Repas classique sans originalité pour une telle compagnie.

Compré un vuelo an Australia ida Qatar vuelta Etihad. Pues bien, la vuelta no estaba incluida mi mochila facturada, al llegar al mostrador me pesan la mochila y me dicen 25,5kg, me sorprendió porque llevaba viajando con ella 40 días y nunca me llegó a pesar esa cantidad. Al preguntar el precio la segunda sorpresa… 800 dólares australianos, madre mía. Pues la tercera sorpresa llega cuando en destino, Barcelona, peso de nuevo la mochila y me pesa 16,9kg , la volví a pesar en casa e igual .. total , menuda estafa, la báscula del mostrador de Etihad en Melbourne. La tienen programada para robarte, pesa 10kg de más. No volveré a coincidir con Etihad nunca más, cueste lo que cueste.

i was ment to fly out on 29th jan 2025 i checked in online. as you enter to go through a check in desk where u check in laugage, another one for soft bags and then passing secuity. i got through all fine as i was bording in my passport was torn, and had a bigger tear when they was checking if i could continue flying, the plane seemed full and seen as then seen me with 4 children they bullied me further, a lady staff was so horrible and threatened me she would not let me fly as i said come say that in my camera she ran away, guy at front admitted when he handled my passport it was not ripped (they said you checked in online we dont check passports) so they are claiming anyone can check laugage in without them knowing who they are!?! they make no sense! to make it worse i replaced my passport and tried to rebook! they had added £400 no show fees on each of ourbooking whereas i was there, checked in and wasted 9hours almost. how are theyexpecting me to pay x3 i paid for a multi flight.

Ho acquistato un volo di ritorno da Abu Dhabi per Fiumicino previsto per il 02.02.2025. Il volo è stato cambiato con un cheap fly Wamos. Aeromobile anni 80, rumorosissimo, sedili durissimi stile low cost, pulizia al limite della decenza, intrattenimento video non funzionante, nessuna presa elettrica per ricaricare i device, spazio per le gambe da nani circensi!!! Delle 6 ore di volo previste siamo passati a 7. Mai più!!!! Esperienza mai capitata in tutta la mia vita di viaggiatore!!!!! Comportamento poco serio da parte di Ethiad. Naturalmente nessun risarcimento da parte della compagnia. Non comprate mai voli Ethiad!!!!!!!! 1 stella solo perché zero non si può!!!!

Was für eine Enttäuschung für mich. Mein Flug von Frankfurt nach Manila in der Business Class war eine Zumutung. Das Personal war nett aber die Leistung für die Business Class katastrophal. Alle Flüge hatten Verspätung und von Abu Dhabi nach Manila waren wir sogar bereits auf dem Rollfeld und es ging wieder zurück. Auf die Bitte mich zu wecken zum Essen warte ich heute noch.

I flew with Etihad in Nov 24 and was trying to rebook my return travel from 5th April to 6th March 2025 through Etihad's website. I was getting an error while trying to pay for it. I reached out to their customer care and I was told that the amount shown on the website for rebooking & upgrading it, was different to what the customer care team saw on their end (i.e., significantly higher). The customer care representative checked the rate on the Etihad website on her own too to verify and she confirmed that she was seeing the same rate as I did. She kept me on hold for a few minutes to check the same with your 'website team' and even they could see the same rate as both of us did. I asked her for a payment link for this amount so that I can rebook and upgrade my travel with Etihad. After multiple checks and verifications, customer care representative says that they cannot honor the amount shown on the website as they only go by the amount they see on their backend (which I could not see). I told her that everyone across different teams see the same amount on the website and I don't see the backend amount she is referring to, so how is it my problem? I can go only by what I see on the website and frankly, Etihad is supposed to honour what they put on their website. I was super disappointed with Etihad's customer service team as they are basically saying they won't honor what is shown on their own website and I have to rely on what they see on their end and not what I see on the website. customer care representative didn't put her supervisor on the call, neither did she help me with this or with the contact information of the escalation point. She said no one has authority to take a call on this error and basically I have no other choice but to make my peace with her inability to help. I have a lot of respect for customer care departments and hence understand what world class customer service means. However, this is quite simply unacceptable as Etihad has to honour what they show on their website and it is not a customer's problem. I spent more than 5 days during a working day trying to explain this and yet was extremely disappointed with the mechanical response from the customer care (with no clear next steps). I even messaged Etihad help on X to see if I can get some escalation matrix but instead I got a canned response. I wrote to their Head of Customer Experience (Caroline), Head of Loyalty Program (Mark) and even to the CEO. NOBODY cares about customers at Etihad, there is no escalation matrix, they will SUCK you into paying over the odds and then simply let you be! HORRIBLE ETIHAD AIRWAYS MANAGEMENT, CUSTOMERS FOR THEM COME LAST!

J'ai pris un vol au départ de Paris pour la Thaïlande avec une correspondance à Abu Dhabi. L'avion au départ de Paris a eu un problème technique ce qui nous a causé un retard de moins de 3 heures mais assez pour rater notre correspondance à Abu Dhabi. Une nuit d'hôtel nous a été payé et nous avons pu prendre le prochain avion à destination de Bangkok.

Following a delayed flight on August 4, 2024 (12 hours delay at destination, 2 lost connections, 1 lost working day, 1 night spent at Abu-Dhabi airport), I opened a claim file with Etihad (Etihad file # 2408094333726). The airline took 2 months to process my claim... on October 2, 2024, I received an e-mail from Etihad offering me compensation and asking me to accept it (Etihad Airways Compensation Consent - Case # 2408094333726). Following EC261/2004 regulations, Etihad offered me the choice between a payment of EUR 661 by bank transfer or a voucher for EUR 892. I choose the voucher (on Etihad Credits). Since that day, it's been 4 months, NOTHING has happened, Etihad doesn't answer my emails, nor my phone calls. NOBODY has sent me my voucher. If this isn't a scam, it sure looks like one. In any case, these borderline practices are unworthy of a major airline. In addition to the prejudice suffered during my trip, I now feel aggrieved by broken promises of compensation: shame on you, Etihad, for showing such contempt for your passengers. Etihad Customer Care = ZERO

Wir hatten zwei Buchungen mit Etihad. Das erste Mal sind wir Business nach Japan geflogen. - Sitzkonzept: Steht deutlich hinter Wettbewerbern zurück. Kaum Privatsphäre. - Entertainment: Sehr dünne Auswahl. Überfüllt mit arabischen und indischen Medien. - Verpflegung: Weit unter Durchschnitt (Filet zäh, kaum gewürzt, Auswahl schwach) - Durchsagen: Es werden dreisprachig Durchsagen durchgeführt (Abflugland/Zielland, arabisch, englisch). Dies so häufig, dass man, bei ca. 1 Stunde zum Ziel, keinen Film mit Restlaufzeit 30min. fertig bekommt. Es nervt unheimlich. - Crew: Bemüht, aber sehr vergesslich. - Abu Dahbi: Überfüllte Lounge mit zu wenig Personal, demselben unterdurchschnittlichen Niveau beim Essen und Servicemitarbeitern, die einen derart heftigen Akzent haben, dass 5 Leute nicht in der Lage waren, das Englisch zu entziffern. Die Duschen haben deutlich sichtbar offene Wände hinter den Spiegeln, aus denen die Kabel schauen. Armaturen sind schief montiert und in unterschiedlichen Abständen. Mülleimer sind in den Durchwurföffnungen am Badezimmertisch nicht vorhanden. Unrat landet einfach im Schrank und und und - Stillschweigend wurde auf einem Flug einfach der Sitzplatz geändert. Eine Schweinerei! ==> Dies haben wir auf allen 4 Flügen der Buchung so erlebt. Die zweite Buchung war von Jakarta nach München angelegt. Hier haben sich schlechten Stornierungsbedingungen gezeigt. Dazu hat es 4 Anrufe über 2 Wochen benötigt, bis man in der Lage war, die Flüge zu canceln. Geld gab es natürlich kaum zurück. Stattdessen meine eingesetzten Meilen, die ich ganz bestimmt brauche, weil ich unbedingt wieder mit Etihad fliegen werde *zwinker*

I had a terrible experience with Etihad’s customer service while trying to book a flight from Mumbai to Toronto. Due to payment issues on the website, I called their support line, hoping for assistance. However, the agent I spoke with was incredibly slow and inefficient. Instead of providing clear solutions, she kept giving me different prices, putting me on hold for every minor inquiry, and offering a confusing mix of fares. Her lack of urgency was frustrating—by the time she moved to the next step, ticket prices had already changed. Worse still, the seats I had carefully selected were booked by someone else due to these unnecessary delays. Communicating with her was so exasperating that I ultimately gave up, ended the call, and booked my flight with a different airline. I have always known Etihad to be a great airline, but hiring incompetent staff ruins the experience. If you expect customers to choose your services, you need to ensure your representatives are trained, efficient, and capable of handling basic booking requests without causing unnecessary stress.

Do yourself a favour and book Emirates or Qatar - Etihad are not even close on every level. The main scam is excess baggage fees. The up front price is competitive but as we experienced at Manchester, they scalp customers with ridiculously high charges for the slightest amount of overweight. They give 25k long haul. No wriggle room at all and that's the business model in a nutshell. The customer services are unavailable and fob off artists. Avoid.

Booked business class for two consisting of two flights each way to the Maldives via abu Dhabi from LHR. Check in and lounges are very good at all airport except male, which is well below standard for business class. However my issue is with the planes. London to Abu Dhabi and return in-flight service was very poor . Having ordered specific meals we did not receive these, we were offered drinks, all passengers were served, we were forgotten and had to ask for our drinks. The flights to and from male had been switched to old A320 at the last moment, with a 20 minute walk to the gate. The plane was hardly the business class we had booked, with old seating, no entertainment screen and very poor food due to the wrong food supplied to the aircraft, resulting in my wife not eating.. However the in-flight staff where very good. Having flown with many less rated airlines, business class Etihad are by far the worst ever. Please if you look to use Etihad business class don't ,compare others before booking . When contacted with my concerns Etihad customer service failed to respond. Flight date Nov return Dec 2024.

I booked seats with Etihad back in November for travel in February. They only booked part of my request even though I have received confirmation to the contrary. Speaking to customer service is awful and the seats I requested have now been booked by someone else. You are not allowed to provide any feedback or complain before you fly so I have written to their CEO whose office clearly aren’t interested as there’s been no reply or acknowledgment. If this is the service before flying, I dread to think what the flights will be like .. the reviews here certainly don’t put me at ease !!!

Homepage und App sind die reinste Katastrophe. Ich bin noch nicht mal mit Etihad geflogen und hab schon keine Lust mehr. Wie kann so eine große Airline so eine katastrophal schlechte Onlinepräsenz haben? Ich habe einen Flug nach Singapur über Abu Dhabi gebucht, mit zwei Nächten Stopover in einem Hotel. Bisher noch keine Bestätigung vom Hotel. Ich bin gespannt, ob es überhaupt dazu kommt. Laut den vielen negativen Erfahrungen, bezweifle ich es sehr.

The travel reviews here say it all and to add trying to work with them was the exact same, poor service, useless communication, constant non payment, delays and excuses, to the end where they just don't pay, ignore you and keep 3 years worth over overdue accounts They know legal action in UAE is hugely expensive and slow so they walk away with nothing that you can do. Appalling situation but we are told is the norm.

We have been trying to ascertain the cancellation cost for our journey and have spoken to numerous unhelpful representatives on both the phone and via the chat service. Our latest experience was the worst when after asking to have the issue escalated, Syed the supervisor simply terminated our chat when he was unable to provide a straight answer and we asked him to explain why.

Lo scorso Luglio ho acquistato con Etihad 4 biglietti a/r Roma Bangkok partenza 2 Febbraio e ritorno il 28. Sabato scorso Etihad mi ha inviato una mail per avvisarmi del cambio vettore per la tratta Abu Dhabi-Roma che verrà operato da Wamos Air. Ho chiesto il rebooking per il primo volo utile da effettuarsi con Etihad e mi hanno chiesto 850 euro a persona in più. È vergognoso che una compagnia di bandiera per la quale ho pagato fior di quattrini, mi faccia volare con una low cost. Io questa la chiamo truffa perchè se proprio vuoi cambiare vettore mi proponi un volo di pari categoria, sicurezza e costi. E comunque con Etihad ho chiuso e spero lo facciano tutte le persone in giro per il mondo che come me si sentono truffate e prese in giro da questa compagnia. Non si sono neppure degnati di proporre un upgrade per uno degli altri 3 voli almeno per farsi perdonare. Vergognosi

Our Very Unpleasant Experience on Etihad Airlines Business Class We typically fly Coach on international flight from US to other international destinations.. I wanted to treat my wife this time and booked the Business Class Etihad Airlines flight EY 6 from Washington DC to Bombay India. We were really looking forward to a very pleasant and relaxed flight experience. Unfortunately we are very disappointed in our experience to the first leg of journey……Washingtin DC to Abu Dhabi. Although it was a flat bed seat but it was very narrow and very uncomfortable. We did not sleep at all. The selectin of inflight entertainment (Indian Music – Bollywood) was very limited and outdated. The Asian Vegetarian food was average at best. The starter vegetarian (Quinva patty) was semi frozen and the main entre, was average. We did not eat much and hoping for the better second meal. The second meal never came. Unlike coach where they serve two meals and a snack. When we inquired about the second meal, we were told that we have to ASK for it. We were shocked to hear that. I asked for the second meal of South Indian dish and we were served with dosa which was slightly warm, very soft as if it was dipped in boiling water and non-appetizing. I returned that and asked for an Omelet. It was also as bad, rubbery. The spinach and other items were also as bad. See the picture of the omelet. I made a comment to the crew member that my 7 year old grand daughter can make a better omelet than this. The crew member apologized replied that we serve what we have been provided. After landing at Abu Dhabi airport and used the Lounge. The Lounge was very nice. We took a shower, freshened up and went to the eatery. We were pleasantly surprised at the selection of food and the quality of food and the facilities. The second leg of our journey (Abu Dhabi to Bombay) was very pleasant. The crew was very courteous and pleasant. We enjoyed the flight. WE are returning to USA on Jan 27th and hoping for a better experience. BTW, we traveled internally on a train, Vande Bharat. The food was far better than what we were offered on Etihad.

Once a reputable airline, Etihad has experienced a significant decline in its reputation and is now the Ryanair of long-haul travel, albeit without the cost savings. While I have consistently had positive experiences flying with Etihad in the past, my recent return flight from Manchester to Melbourne provided a stark contrast. Firstly, the airline’s mobile application and online services were severely lacking in functionality and user-friendliness. Secondly, I was inconvenienced when I was required to pay to reserve a seat. Thirdly, the aircraft appeared outdated and poorly maintained. Fourthly, the staff’s assistance was inadequate, and the entertainment system was subpar. Furthermore, the aircraft was consistently delayed throughout the journey and failed to provide essential connection information. In light of these experiences I WILL NEVER again choose Etihad.