Pooorest service. Poor management my friend is being waiting on airpot because Etihad air Never ever do booking with them Scammer

Je suis bloqué à l'aéroport depuis hier soir en attente d'une chambre d'hôtel qui m'a été promise car mon billet depuis Abu Dhabi vers Paris a été annulé à la dernière minute par "le système" comme ils le disent si bien... En effet je devais faire un passage par Koweït City, je suis finalement revenu une journée plus tôt à Abu Dhabi pour des besoins professionnels. J'ai fait ce changement de billet après avoir contacté la compagnie qui m'a conseillé de reprendre un autre billet en ligne étant donné que mon premier billet n'était pas remboursable (1ere erreur car il n'ont pas enregistré ce changement qui allait engendrer l'annulation de mon billet retour Abu Dhabi-Paris par "le système" ). Je me suis présenté le jeudi 6 décembre 2024 au check-in de l'aéroport d'Abu Dhabi et j'ai reçu ma carte d'embarquement (2eme erreur ). J'aurais dû être notifié à ce moment-là du fait que mon billet n'était plus valable par le système car je n'étais pas arrivé par le vol de Koweït City du même jour en correspondance..... je n'ai donc ensuite découvert que mon billet n'était plus valable qu'au moment de l'embarquement et pour m'entendre dire à ce moment-là que la billetterie étant déjà fermée je ne pouvais simplement pas prendre mon vol. Je devrais normalement être sur la route en France pour aller récupérer mes enfants, cette situation a provoqué un chamboulement énorme. j'ai vu avec le service client Ethiad qui m'a expliqué faire les démarches pour comprendre pourquoi je n'ai pas été correctement enregistré avec mon nouveau vol et pourquoi j'avais malgré tout pu obtenir mon billet Abu Dhabi Paris et donc ne pas suspecter qu'il me fallait reprendre un billet... ils ont reconnu qu'effectivement je n'aurais pas dû avoir mon billet Abu Dhabi Paris. Yassef du call center m'a donc été proposé de prendre un nouveau billet pour un départ dans 24 heures et que j'allais être hébergé à l'hôtel. J'attends maintenant depuis 4h du matin qu'on amène à l'hôtel. il est désormais 11h30 et on ne cesse de me passer de personne en personne m'obligeant à réexpliquer la situation pour avoir finalement des gens qui depuis 3h me disent avoir besoin d'un retour du management. Comment peut-on avoir une telle désorganisation et manque de considération pour ses clients ?! Je n'ai pas dormi de la nuit, bien évidemment je n'ai pas pu prendre de douche et je suis toujours en attente pour obtenir une possible chambre d'hôtel après déjà 12 heures passées à l'aéroport... Ne m'ayant pas eu à l'usure, on vient tout juste de me faire comprendre qu'il n'y aurait pas de chambre d'hôtel mais que je pouvais sortir de l'aéroport en réserver une moi même. Alors, que cette nuit on avait bien indiqué que la condition pour que j'obtienne ma chambre d'hôtel et que le vol soit déjà réservé... j'ai le sentiment de m'être fait avoir Il serait temps de veiller à ce que les choses ne soient pas gérées uniquement par "le système" mais plutôt avec de la considération humaine Inadmissible !

Buchte und zahlte einen Fensterplatz. Erhalten habe ich eine komplette Wand! Wurde weder darauf hingewiesen noch war dies beim Flugzeugplan ersichtlich. Wollte mein Geld zurück, da ich nicht erhalten habe was ich bezahlt habe. Beim Kundendienst wirst du abgewimmelt und ignoriert. An Arroganz nicht zu toppen! Eine verdammte Frechheit.

You can fly with Ethiad, they got me there and back, but it’s like flying longhaul on a cramped Ryanair seat. I have just done 24 hours of that. On the last leg, the toilet block mid section had continuous poo coming up through the sinks making the loos unusable off course there was chaos in 2nd class, but what infuriates me is how inconsiderate the crew handled the situation, making everyone feel like cattle in transit. There were many families with young children who couldn’t get access to a toilet. The there were other technical issues including delay in disembarking and then an hour wait for luggage but then point us that you can fly on an equivalent budget on better comment. Don’t fly eithiad unless you have to

Unser Flug wurde gecancelt. Das Bodenpersonal konnte uns mit keinerlei Informationen versorgen und beim Ersatzflug mussten wir eine zweite Nacht im Transit-Flughafen warten. Etihad hat es nicht für nötig gehalten, uns nach über 24 Stunden Warterei wenigstens einen Loungeplatz zum Schlafen kostenfrei zur Verfügung zu stellen.

02.12.2024. Unable to check onto Mumbai- Abu Dhabi- London Heathrow business class flight online having wasted 1 hour of my time trying to check in the day before.. On arrival at the check in desk ,I was informed the flight is overbooked. After lot of persuasion and making it clear that I was not in a position not to travel as I was working today, I was allocated a place(like winning a lottery). Very disappointing as my flight was booked over 2 months ago yet the airline was prepared to bump me off -a prearranged decision was made so when trying to check in I got the following message-unable to check online, please make your way to the check in desk who will be able to help you! . The food on overnight flight was not served until 2 hours after take off so no chance of getting any rest on your flat bed. The lounges at Abu- Dhabi( ground and first floor) and Adani lounge at Mumbai were packed with no place to sit and eat . Goodbye Etihad. I will be booking my flights elsewhere in the future.

Sowohl der Hinflug (HAM-CPH-AUH-CGK) als auch der Rückflug verliefen problemlos und pünktlich! Kein einziger Flugabschnitt mit Verspätung (sogar 1:20h zu früh gelandet), Service an Bord und das Essen phantastisch (Economy), die App funktioniert ebenfalls prima, ansonsten gibt es auch einen erstklassigen telefonischen Service. Die Dreamliner sind sehr komfortabel, Entertainment ebenfalls. Beste Airline mit der ich bislang flog (und das waren schon viele)!

My experience with Etihad Airways was extremely disappointing and far below the expectations for an airline of this caliber. First, I was informed just a few hours before landing in Abu Dhabi that all hotels participating in the stopover program were fully booked. This forced me to find last-minute accommodation at a much higher cost, with the risk of not finding availability. Despite several attempts to contact the company, I received no response, highlighting a severe lack of professionalism and customer care. Additionally, the flights themselves were equally frustrating. Both on the Lisbon to Abu Dhabi and Abu Dhabi to Bali routes, the seat space was extremely cramped, making the journey very uncomfortable, especially for long-haul flights. The food served on all legs of the trip was of very low quality, far below that offered by other airlines operating hubs like Doha or Dubai. Etihad clearly lags behind in terms of service quality and passenger comfort. I definitely do not recommend Etihad Airways. If you're looking for a comfortable travel experience with good service, there are far better options available on the market.

The after care of this airline is horrible! You write a complaint and no response at all now more than 6 weeks later, you contact them by chat and the answer is still the same… You would expect better of an airline of this level…

Worst customer service. You have to fill a form and wait more than three weeks to get a standard response which seems that they never read your message

The flight was average, with terrible service at the transfer desk in Abu Dhabi and average service on board (crew making noise and prioritizing colleagues). But the worst part is the customer service : I sent them an email which was ignored, sent a second one and took them ages to come back with a standard reply... Nothing will change unfortunately with this review, but I felt compelled to share how negative was my overall experience.

Awful customer service. Etihad lost 3 items of our group of 4 luggage, and when the cases were found three days later they were trashed. Etihad refused to pay any compensation (we had lost a few days' holiday and had to buy replacement items) and when we complained, their "customer services" ignored us. Our travel insurers contacted Etihad, and they were ghosted. A year later and still no progress. Our insurers have said they have a huge file on Etihad's awful attitude to their customers' losses. Etihad simply don't care.

After more than two months and many phone calls, they have still not responded to my complaint. Absolutely appalling customer service.

I am really regretting booking with Etihad and I have not got on the plane yet. I am a disabled passenger and am travelling to Autralia. Before booking my travel agent told me the baggage allowance was 25 Kg plus 7 kg cabin baggage, plus a laptop bag. I noticed that on the website it said only 7kg baggage allowance for the cabin with no mention of the laptop case or handbag. I checked with Ethiad chat assist where I messaged with a human who said yes I could take a handbag provided it was not a big one. On instrinct I rang them gain today. The automated service would not recognise the options I chose but I finally got through to a person. Iwas told only the 7KG bag. I am a disabled passenger who needs to take quite alot of things with her on the flight. 7Kg and a handbag was already tight. i WOULD NOT HAVE BOOKED WITH THIS TIGHT AN ALLOWANCE. Additionally when I rang back and wanted to make a complaint about the misinformation, the agent asked if I had a screenshot of what the agent said. I said no but I had entered my email address before joining the chat and I had expected a copy of the chat to be sent. The second agent said that I could not prove what had been said so could not make a complaint. I have never come across such a poor customer service for an airline in my life. They are impossible to deal with. Further the email i was given to make a complaint is not active, I had a message redirecting me back to the begining of this circus after submitting the email given to feedback.

Wi-fi didn't worked 2/3 of the flight, asked for a refund at least partial, answer was that "oh what a shame, we will consider your feedback". NOK. Change your wi-fi provider.

Always late never on time they do not care if you miss your connection. This is twice now I have had to have a stay in Abu Dhabi ! Because they are always late !! Never again will I fly with these cowboys ! We waited an hour in the plane in Lisbon airport before taking off flight K9ZUSS - I had flights booked and hotels from Bangkok all which I lost. I write this so at least this airline can maybe start treating people with respect- the stress from missing a connections is Huge !! understand this Etihad !

Dear Etihad Airways Service Team, I would like to share my recent experience regarding my booking with your airline. We chose Etihad for our vacation to Bangkok because we believed it to be a reliable airline. Unfortunately, we were disappointed. We originally booked the following flights: - **06.11. EY124 to AUH** - **06.11. EY406 to BKK** We intentionally selected the evening flight from Frankfurt to accommodate our business appointments. After some minor schedule changes, we received a significant alteration: - **07.11. EY122 to AUH** - **07.11. EY402 to BKK** This change forced us to rearrange our transport to the airport and adjust our business commitments, which was quite frustrating. However, that was not the end of the story. Less than 12 hours before our flight, we received a phone call informing us that the flight was overbooked. The representative on the phone was difficult to understand, and we were informed that we would need to fly with Qatar Airways instead: - **06.11. QR70 to DOH** - **06.11. QR838 to BKK** Upon arriving in Bangkok, we had to reorganize our hotel transfer as we were expected at a different time. Additionally, we had to pay for an upgrade for more legroom on our return flights. Given the circumstances, it would have been a considerate gesture for Etihad to provide this upgrade free of charge. This experience has left us quite disappointed. We know this is not reflective of Etihad's usual standard, and we believe you can and should provide better service. Thank you for your attention to this matter. Best regards

Return flight from Australia was initially smooth then on boarding the plane from Abu Dhabi to Manchester I find a man with 2 young girls have taken my prepaid booked seat, as everyone was still boarding I didn't make a fuss but told the male steward who shrugged his shoulder and put my luggage away (imagine my disgust to find that I was right at the back of the plane next to toilets with a seat that doesn't recline this was the reason I booked a specific seat to be away from traffic/smell of the toilets), upon landing I filled out their complaint form, after a month I chased them up and in short they say that I used my seat ( called me a liar) ...no investigation could have been made as the man taking my seat looked nothing LIKE ME. I must presume the only thing they checked was the seat occupation and food served, They could have checked on the 2 seats occupied by the children and found out who their guardian was and contacted him. I am disgusted by their attitude and treatment of a lone OAP female who has already endured one long haul flight who was looking forward to returning home.

Etihad ködert Kunden mit einem kostenlosen Stopover in Abu Dhabi (stay for free for up to two nights at your choice of hotel ). Da Online nichts funktioniert, habe ich uns Monate vorher telefonisch angemeldet. In der Folge geschieht nichts. Die Nachfrage beim Kundendienst ergab, dass wir 3 Hotels aus der Liste auswählen müssen. Das habe ich gemacht. In der Folge geschieht nichts. Die erneute Nachfrage beim Kundendienst ergab, dass wir bei einem Aufenthalt von nur einer Nacht 3 Hotels mit maximal **** auswählen müssen. Das habe ich gemacht. In der Folge geschieht nichts. Die letzte Nachfrage Tage vor dem Flug ergab dann, dass leider keine Kapazitäten verfügbar sind und sie uns kein Hotel anbieten. Ich kann nicht beurteilen, ob es sich um totale Unfähigkeit oder Betrug handelt. Auf Fall sollte man diese Airline meiden.

El 2/10/23 en un vuelo Madrid Bangkok, me rompieron las ruedas de la maleta. Presenté PIR. Envié toda la documentación y más de 120 mails para solicitar reembolso de la maleta que tuve que comprar. A día de hoy, 14 meses después, SIGUEN SIN PAGAR.