Impossible d’avoir un tarif de bagages supplémentaires sur le site Arrivé au comptoir pour l’enregistrement 1500 euros de surcoût de bagages un vrai scandale une prise en otage Derrière fois pour moi avec des voleurs

I bought 2 tickets to travel from Washington DC to Mumbai, India for Apr 23.Unfortunately my husband fell seriously ill on the day of travel and had to admitted in ER.They cant expect the ambulance to bring my husband on a strecher to board the flight.They do not want to refund or change my tickets.They are very in considerate.I have spoken to supervisors Lashly, Kajal , Rukshar and other agents Prajwal, Yadu , Mamta.How can my husband fly in such a situation. I provided all reports and documents from the doctors.He was prohibited to travel .I will never recommend anyone to fly with Etihad as I have had a very bad experience.

Etihad cancelled my flight and I didn‘t get the full refund. Tried many times already to get it back…

I had the most shocking experience that caused so much stress and trauma in our lives. We gave the etihad staff member our passports at the check-in counter at Abu Dhabi International Airport. Our luggage was sent through and she handed us our boarding passes and only my passport. We immediately told her 1 passport is missing. We called the manager and air port police to the desk and told them to check the cameras, but they were only interested in covering their own backs! They did not allow my husband to fly. He was stuck in the UAE and had to go through such unbelievable ends to get a temporary passport to travel, let alone book another ticket and spend so much time and money trying to get home to his family. They eventually found his passport at the airport and have not even contacted us to apologise or compensate. I have never been treated so badly in any country that I have travelled to. Such unprofessional behaviour. I would not recommend anyone to fly with this Airways. Utterly disappointed in their ethics and honesty

Freundliches Personal, gute Ausstattung der Flieger (Beinfreiheit war eher wenig) Pünktlich und Essen in Ordnung

I’d flyed from Riad to Abu Dhabi to Manila and I’m so lucky to flyed with them. In Riad there was a very nice men. He was helping me with everything I need to arrived to Philippin. I think he was just overqualified for my issues 😄 Also at the plain I feel very safety and every one was friendly. Was a qualified pain as well! Will always recommended them.

This is an awful airline. Cancelled my flight due to COVID, issued me a refund then changed the rules on how long the refund was valid for 1 month before it expired and now won’t issue me my refund. No accountability, no customer service, no dignity just a bunch of greedy, two faced liars.

Worst airline I have ever dealt with. Lost my bag months ago. Will not answer emails. Will not allow phone calls. I have no idea what to do when an airline essentially steals your bag and then refused to talk to you. In any other circumstances the police could be called. Etihad are without doubt the worst airline I've dealt with. At least easyJet and Ryanair are cheap

Forse mi è andata particolarmente bene. Ma viaggio puntuale, staff gentile e cibo più che buono! Rimasta piacevolmente sorpresa.

checkin langsam

Diese Airline ist an Frechheit nicht zu beschreiben. Die Maschinen sind völlig desolat und in einem schlechten Zustand was die Einrichtung angeht. Toiletten defekt obwohl denn die Holzklasse war komplett besetzt. Wie das geht frage ich mich gestern 17.09.2023 noch...EY8 nach Abu Dhabi . Der Service war eine Katastrophe. Das Essen war kalt , Der Service war sehr sehr unfreundlich Diese Airline soll mal die beste gewesen sein ? Wann ?? Etihad ist eine Airline die ich nie wieder buche und freue mich auf 🫶🫶🫶🫶Air India -oder vistara 🫶🫶🫶🫶die wirklich einen guten Service von A-Z bieten und preislich ebenso gut da stehen. Sehr sehr schlecht Service 🙃

Remove 7kg cabin bag allowance limit, staff also not very nice

They have fobbed me off so many times, I have made at least 40 phone calls promising to refund my holiday money they owe from 2 years ago. No one ever returns my calls and I have an email to acknowledge they owe me the money and I would receive it within 21 days it never arrived. 3 weeks ago they said they had closed the case I have asked them to reopen it. £1,100 is a lot of money. Can’t actually believe a company of this size could be so bad my next step will have to be court action.

Ich habe gestern ein Flug über Etihad gebucht und fand das Angebot sehr spannend 2 Nächten kostenfrei in Abu Dhabi zu übernachten. Demnach hab ich ein Stopover von 4 Tagen (3ÜN) gebucht. Etihad war bei Bewerbung des Angebots bereits mein Zeitraum bekannt. Telefonisch habe ich die Auskunft erhalten, dass dieses Angebot nächstes Jahr grundsätzlich nicht mehr gilt. Meiner Auffassung nach ist das ein illegales Lockangebot. Den Flug konnte ich jetzt, da ich mich binnen 24 Stunden gemeldet habe, kostenfrei stornieren. Was ich auch getan habe. Das Geld soll in unglaublichen 7 - 45 Werktagen erst wieder gut geschrieben werden.

I had a problem with some data to change on the plane ticket. I sent many emails to customer service and they never responded. I chatted with them on the site but they didn't resolve anything. They don't care about anything and it will be my last trip with them. Terrible airline to avoid absolutely.

Terrible company ever they changed my stop over from a 1 hour stop over to a 10 hour stop over and did not offer me and my family any accommodation would never use these guys again

Absolute Abzocke!!! Wir mussten über eine Stunde im Flugzeug auf den Abflug warten. Keine Info vom Flugpersonal warum und keine Versorgung mit Getränken. Außerdem hatten wir Priorität Check in dazugebucht. In Deutschland funktionierte das prima. In Abu Dhabi wurde das aber ignoriert zu allem Übel mussten wir beim Check in in Abu Dhabi 1700 Dieham (420 €) für Übergewicht bezahlen, obwohl wir weniger Gepäck hatten wie beim Hinflug Ausrede war dass man beim Rückflug nur 23 statt 30 kg mitnehmen darf. Kann uns bitte mal jemand erklären wie dad gehen soll!!!!!!!!!! Ach ja und das so auf der Internetseite angepriesen Diabetikeressen erwies sich als totale Kohlenhydratfalle! Wir fliegen NIE wieder mit dieser Aieline!

The worst service and horrific baggage handling practices! This was a round trip. It started well on the way to our holiday with a relatively good service. It all changed on the flight home to Melbourne. Our flight was delayed. We were forced to wait at an enclosed gate location without water nearby, after they forced us to throw out our water over 100 mL. By the time we boarded, we were dehydrated with a headache. The aircraft staff was busy and dismissive. Shortly after locating my seat, I discovered that it was wet smelling like urine. It took my fellow passenger going directly to one of the staff for them to actually address my wet seat and replace it. The troubles didn't stop there, as the crew seemed to neglect air conditioning and we flew for 13 hours in an approximately 30-35 degree Celsius cabin. The food was questionable and caused severe stomach issues that I am still recovering from 5 days later. The cabin crew was mainly dismissive during the flight and I simply needed to go in person to the galley to get some water. The worst part was receiving my newly purchased suitcase (Samsonite) damaged. One of the wheels was shaved and non-functioning and there were scratches and scuffs all over it. I also noticed a deep dent in one corner. I approached the Etihad arrivals desk for help and was assured that they will cover the costs of repair or replacement. Pictures of the damages were taken and a damage report was issued. I went to repair my suitcase, and lodged a claim to get reimbursed. The baggage damage team till this day refuses to take any responsibility for the damages their airline personnel caused to my new suitcase, deeming the damages as "minor". Any request to clarify how a $110 repair is considered minor was met with "the case is closed, we are sorry you are not happy with this outcome". This is the airline I will definitely avoid at all cost!

I bought wifi while on an Etihad flight and it didn't work. I got in touch with customer service about this and they said that there were no issues with the wifi on that flight, so tough. I even tried again using a different payment method and the wifi didn't work then either. It's a scam and they don't do anything to resolve it!

They have updated their booking system and new system is plain stupid. It has limitations in name field which takes ages to sort out. I called Etihad customer care and the agent was even more stupid. He was asking to remove everything from name except first 2-3 characters. According to him name for all passengers included should not increase 56 character limit. So anyone going to book Etihad flight start counting characters in your and and your co-traveller's name. Good luck