Quick quote, good price, time to think before buying

Straight forward insurance. Thank you!

I called the customer service line about a mistake that I had made. The service representative was polite and so helpful. She fixed my mistake quickly. She was professional in her conduct and procedure knowledge. Thanks again for your help.

An easy purchase experience through the app to give you piece of mind while on your trip. Glad I didn’t have to use it but better with than without!

We had a great trip in Bali We were glad to know we were covered with Freely and that we could readily upgrade our cover if we needed to The App is a plus

Simple to do great communication

Pricing and coverage is good. However, ignore all the 'Edit' buttons. You can't edit. (Should probably get rid of those buttons until you actually can edit) You or even customer service can't edit/amend anything at all once the policy is bought and paid for (even if there is no price difference), your only option is to cancel and process a new policy (wait for your refund/partial refund or if you can afford to repurchase before you refund gets to you). Even though it's a 'new' company, it seems a basic concept to be able to amend things from the beginning.

My rating applies to my application & payment of our policy. It was so easy to apply & pay plus the Product Disclosure Statement though very long was reasonably easy to understand. Hopefully we do not have to make any claims once we start our travel. Great start Freely.

Price was competitive. Easy to purchase online. Unfortunately can not give a rating for anything else as we have not needed to use the claims service as yet. (Thank goodness).

Super helpful customer service. Thank you.

Very easy platform to navigate and get what you need. Simple explanations of requirements and straightforward buying process. The app is great, all round a really good experience that left me worry free to enjoy my holiday.

Peace of mind was the best part about having Freely thanks 👍

Easy to use website. I was lucky that I did not have to make a claim, I will use Freely again. They also kept in touch via wifi.

FORTUNATELY WE DID NOT REQUIRE YOUR SERVICES, BUT WE DID HAVE PEACE OF MIND WHILST TYRAVELLING.

Although we were lucky enough not to have to claim anything, we extended our trip so we needed some extra cover. I rang the relevant number and actually spoke to someone. ( yes, actually spoke !!). She was very helpful in helping me to go on the web site and from there it was all very straightforward. We will definitely use Freely again and I would certainly recommend them to friends and family.

Renzo from customer service was super helpful and knowledgeable, thanks 😊 easy to navigate app and great value.

We always use Freely travel insurance. We have the app and can sort out insurance in just a few minutes & policies are very competitive & good value for money.

It is very easy to apply and change your cover when ever things change

Good cover, good price and good communication.

Three people insured on the policy. Two of them put in a claim on the App. Got given claim numbers. Freely kept sending emails saying they cannot pay as the claim is under the $250 excess. Thats fine but the other claim was for over $300. They would not address this and after multiple phone calls and being told to do a claim manually with the reciepts etc being sent multiple times they still kept saying the claim is less than the excess. They just did not read my emails or they just work on the ethic that if we stuff this person around enough she will give up. Seriously bad business.