Travelled to Japan not realising it was their monsoon season and whilst I didn't go to places where a category 4 typhoon was hitting, Freely kept me up-to-date throughout each day on the impact of the typhoons destruction and impact on infrastructure throughout Japan and areas to avoid. I really appreciated this information as it not only kept me safe but it was the only up-to-date information in English I received given all media advice was in Japanese. Thanks Freely.

While we did not need to use the insurance, it provided some comfort at a reasonable cost in case of illness or accident. The handling and communication was easy and would consider to use for next overseas travel.

Easy to get quotes, fast response. Keeping in touch was nice

Loved freely, easy to access with the app, had questions that were quickly answered through the instant messaging, can add things on daily basis so if you decide to do something last minute you can add it if needed and your covered will definitely use again and recommend.

The app is easy to use and keeps it simple. The only thing is I am still waiting for is my refund from Freely after being over charged/cancelled policy, it's been a week now????

Fast, efficient, easy to use

Very clear to understand the policy and inclusions plus extras. Now will need to understand the claim process.

Very easy to purchase the cover I needed at a fair price. Love the app as well - very user friendly. I’ve recommended this company to my family and friends.

To know that we’re home safe and sound

Rena was fantastic, she assisted me with my pre-existing medical conditions I was unsure of; she even spoke to the nurse for me then proceeded to re-do a new policy for me adding one pre-existing medical condition. We then cancelled my previous policy and was informed that the refund would take 5-10 business days but to my amazement the refund entered into my bank account straight away, so I wasn't out of pocket. What a legend thanks so much for your patience and advice Rena. And to Freely, if this is your practice how you want your clients treated then bloody well done. I wish you covered for TPD. Ever so grateful Leonie

Good response, easy to do on-line. Everything I needed to know was explained clearly. The price was good too.

Misleading information.

I was concerned with how my completing of my policy and how it would not finish processing so received no confirmation; and then later received emails about the policy. I spoke to Maricon about the issue and she was able to confirm policy is active and how to look it up on the app. She was such a lovely lady

Easy claim offer, clear guidance on coverage and amazing chat functions. Would easily book my next travel insurance again with this company. Highly recommend after having such a pleasant experience on three claims.

I did a quick online quote for a short trip to USA (Hawaii) and was surprised with the low premium of $215 compared to other insurers. I noted they offered automatic cover for certain common, pre existing medical conditions such as high cholesterol (which I'm sure is a large percentage of the population). I take daily medication for this and my levels are normal, however when doing the online quote and listing this condition, the premium jumped by another $200 (almost 100%). I have tried to clarify if this is correct via email but found it very difficult to get a straight answer. I recently travelled to the USA and Canada with a competitors insurance and wasn't asked for an additional premium, so whilst the quotes initially appear to be competitive, be wary of the pre existing conditions bumping it up..

First time using travel insurance and freely sucks. 1. I purchased the general insurance with gadget cover as a boost. 2. I got injured while riding in a bike and stated them that right away. 3. I asked them several time will this be covered and they said “might be”, “ Depends on the claims team” such things. The customer care team never gave a straight forward answer and one guy said you may change the flight as per doc’s advise. 4. After coming back to Australia, few days they rejected the claim saying bike riding is not covered which they never mentioned when i call them multiple time. 5. You have to read a 100+ pages book very carefully before purchasing this. Hence if you buy every boost and the scenario what happened to you isn’t covered, you will get $0 even you buy every boost. So please think hundred times before purchasing this. Don’t waste your hard earned money.

I received very fast and friendly assistance. The whole experience with Freely has been great - the PDS is very user friendly. The price of the insurance coverage is super competitive compared to other insurance providers. And when I made an error with my policy details, the team were easy to contact and quick to assist to have everything resolved. Thank you Renzo and Freely team!

we are very impressed how fast Renzo updated the name on our policy and appreciated his prompt assistance in sending the documents

Was quick and easy to purchase and the app was great but they refused to cover me when my items got stolen. Was a very stressful time but I thought it would all be ok because I paid for insurance plus all extras but was actually a waste of my money as I would be in the same position without it. Very disappointing and will not be using this company again.

Had so much fun working on our next cruise.