I had to wait an hour for my vehicle to be delivered to Heathrow. A staff member informed me that I was eligible for a refund due to the no-wait guarantee. I contacted customer services and it took a whole 13 days and multiple emails to get a response. It has now been five weeks and I have not received my refund or any other response. Their service has been completely negligent. I shared my bank details with Holly, but did not receive any response. This is extremely concerning.

No problem what so ever , every thing very simple

As many times I booked and always come back again.

I have used Maple Parking many times now when I fly from Heathrow. The location is super convenient and the staff are super friendly. Very cost effective way to park with a short transfer.

Excellent service

Staff was very help full

There’s road closed near by your entrance long time you not mention anything in the booking I spend another 20 minutes to reach your location,your bus service from the airport not clearly explained which bus we need to take because show many’s car park bus coming to your pick up point.

Booking process fine but reviews should be requested once the complete transaction has been completed ie when one picks up the car.

Very easy to find and access the airport. Poor experience upon dropping off car due to insufficient staff, had to keep chasing appeared to have mo organisation. Excellent service on return to collect car, it was ready and waiting for us. If the drop off is organised better I would use again however wouldn't recommend due to current issues.

The parking and transfer was very good, very close to terminal and good service. I was concerned when we arrived back and got into my vehicle. The radio had been changed to a different channel and all the heating settings changed and climate control turned off with heat up. I see no reason to do this if just moving around the site. I didn't record my mileage but appears car driven further afield or why else would this be done?

I knew the car would be taken to a different site but I was surprised to find the car had been driven 12 miles, so I guess Maple park their cars 6-miles away! I'm not sure how I feel about this as I did not know the car was going to be driven so far. Aside from that everything operated as it should, staff were freindly, the service was good and having an older car I did not have to pay the ULEZ charge.

Easy and straightforward way to make a booking.

Once booked, the instructions sent to me were both clear and thorough. This took the stress out of the journey to Terminal 5. The staff on site were helpful and very friendly. The price was also very reasonable. Highly recommend.

Lovely team, friendly, quick drop off and clear collection instructions

I have used maple on many occasions And always found them reliable and easy to use

Great customer service!

Quick and easy to purchase through my blue light card. Easy to find and service on arrival quick and efficient.

Easy to book. Easy to find especially outside of the ulez zone. Easy transfer to terminal 3. Driver really good helped with the luggage. Easy pick up on return, car ready. Will definitely use maple again

Very good service

Excellent reception and service to and from airport