I have tried to contact yourselves with regards to adding a new contact. I have tried both tel. numbers 0800 101 3333 and 0800 030 8777, and was waiting a good 35 minutes after which I gave up.

Very helpful with set up and easy contact

Very helpful and quick to respond

My purchase was made efficiently and the order arrived quickly. Dealings with Careline365 by phone and email were efficient and the equipment was easy to install. The form filling on line was a little longwinded and repitious but we got there eventually. The equipment is now in use and we shall see how things develop

The man we spoke when ordering the alarm was so helpful. He explained about everything.

Helpful staff contact

Jos was friendly, professional and knowledgeable, answering all my questions thoroughly and with good grace. I am very satisfied with such a high level of customer service.

CARELINE 365 very understanding and willing go above and beyond to help and and advise. GREAT service and the staff a very friendly too.😀. I cannot fault the service they provide. Thank you CARELINE 365. 😀

I’ve contacted you twice to cancel Careline for my deceased Auntie with no reply!!! Appalling service at a sad time 😠

Quick and easy set up

Amazon Amazon

Quick and friendly service

Clear & understandable conversation with the member of staff.

Hi I cannot remember the lady who dealt with my order but she was very good and helpful she took the time to answer all my questions nothing was to much trouble very pleased David and mandy

I liaised with Carrie who guided me through the benefits of the fall detection alarm, she was knowledgeable and approachable. Nice friendly manner. Overall very pleased.

Both operators i spoke to, at an extremely difficult time for me i might add, were clear professional and compassionate. Cathy even went to the trouble of checking in some days after delivery to just see everything was going ok. Josh (spelling its a dutch name) was even kind enough to give me a home remedy for a cough i had developed due to the strain i was under. Both deserve recognition and so far your company has been kind efficient and supportive. We have yet to use the equipment as mum as not decided to go home after her husband passing. I am sure if the equipment is on the same level as your customer service, that i have experienced, then there will no issues.

Careline despatched a replacement call unit to my brother. He wasn’t able to install this on his own and that is why my sister and I oversee his care needs. It was simplicity itself to connect the new unit but it required the assistance of the Careline team to give some advice and of course to carry out the the test procedure. All this was accomplished professionally and we were pleased and impressed with the service. The only shadow about this was when we initially tried to make contact and obtain advice about disconnecting the old machine and connecting the new machine it did take a quite a few minutes waiting for a reply. I take it from previous calls that there are times when the lines are very busy so I suppose this may have been the reason for the wait. This was at about 1415- 1430. Otherwise all good.

Quick efficient service Very helpful and friendly Product arrived on time Operating instructions easy to follow

I only had the pendant for 3 weeks. I accidently pressed on the pendant twice. Firs time I was asleep, did not know where the noise was coming from, so I received a phone call. Second time I was able to answer the call from the pendant. it takes a bit of time to get used to it

Excellent company to deal with. I was arranging an alarm for my 86 year old mum. Spoke to Carrie she was extremely helpful and explained everything clearly and answered my questions. The alarm arrived very quickly with clear instructions for set up. Simple to set up and alarm test call answered very quickly. All staff I spoke to were great. I would definitely recommend this company they are first class.