I have called several tmes by mistake. Always understanding and helpful responses

Quick and easy

When making a test call a few days ago we were 45 minutes getting the connection. Since things went digital they have not been a reliable..

Had the system for just over 2years at my elderly mothers and the service and reliability has been first class.

When purchasing the product the phone was answered very quickly, I asked the gentleman if I could put times that the contacts would not be contacted as they were neighbours and didn’t want to be called through the night and he told me there was somewhere on the form to do this but not only was the form a pain to fill out there was no place to put times in ! So I ended up calling customer support 12 minute wait ! Thankfully the lady was very helpful and is sending me a paper application so helpful we will get this sorted shortly.

My father in law went into high usage (he has dementia). I was charged extra for this which was fine. Then I got a termination letter stating that they were cutting off his services for said high usage. I was actually told that this service wasn’t suitable and the amount of calls being made, he’d probably be better in a care home!!! Then when it came to sending the equipment back, it took 3 months and me chasing to get a refund for the remaining contract period. For a service that is deemed to be people and care orientated, I think Careline need to differentiate between caring and lining their pockets. I was prepared to pay the extra, but that wasn’t enough. Mostly, the call handlers were good but they always “encouraged” him to press his button if he needed them

I have accidentally pressed the button ,and wonder who is calling me it is nice to know someone is there

Really helpful people, a joy to speak with. When we needed them last (Jan 2003), they listened carefully to what had happened and arranged for an ambulance which arrived really quickly.

I had a power cut and wanted to make sure that my Careline was working. Was answered pretty quickly and gentleman said that battery for Careline usually lasted for 2-3 days, but that he would make people aware of the problem. Fortunately daughter and son-in-law live close by, also a good neighbour, and I had managed to trip the switch but can no longer reach the box myself.

No hassle. Efficient Effective Reassuring

The staff are attentive, courteous, helpful. The pendant alarm is robust and reliable. Total peace of mind for me as the daughter of a frail mum.

I called Careline because I needed more information on the GPS pendant alarm as I was looking to purchase for one my Dad who is 97 but still extremely mobile and very independent. I have to say that Miles explained and answered everything in such a nice informal manner so I wasn't overwhelmed or rushed and not once was I put under any pressure to purchase one of their products. After having all my questions answered I actually made my own decision to order a GPS Smart Tracker. I had discussed with him including steel neck chains instead of the normal lanyard as I knew my Dad would definitely not want to wear one but when it was delivered it wasn't in the box. However, with just a simple phone call and I received a genuine apology and this was sorted straight away. I know this was just an oversight so no drama at all .They were also posted directly to me. I am just waiting for my Dad to visit and then he can start wearing. It will give myself and my siblings peace of mind that this will work anywhere. I am eager to get this set up properly. Thank you so much to everyone else in Careline who helped me get everything sorted. Jeannie My Dad is also very impressed with the helpful advice he received when testing his alarm. He is delighted and said it's comfortable to wear as isn't heavy at all.. easy to set up, test and then ready to wear in place

Friendly Professional Thankyou

Cloe took me through all the different options. Thanks to her I was confident I’d made the right choice.

Been trying to cancel my contract within the 30 day window - emailed twice no response - called and still waiting a call back. Would not recommend this company.

Friendly and easy to set up.

Arrival of box was quick, no instructions regarding connecting to WiFi which was our first preference, we waited many hours after plugging it in with ethernet cable for the box to install, tried to phone but on hold so long we gave up. Rang the following morning and was told the software needed updating, this was done eventually and sorted over the phone. Was a stressful situation as we were unable to stay with our mother to sort it out, so she was left overnight without support. Hopefully all is OK now.

HAVING A RECENT FALL AND WITH HELP OF NHS [ REALISED IT WAS TIME TO ACTIVATE ANY FURTHER ISSUES.SO WITHOUT DELAY I SPOKE TO CHLOE WHOM WAS MOST HELPFUL EXPLAINING THE PRODUCT IN A SYMPATHATIC WAY.I WAS THEREFORE COMPLETELY REASSURED WITH THE OUTCOME.

Was very good customer service from talking to mrs Grelish the spurs fan, she gave me all the info needed. When setting the device the care team where great and very clear with instructions

I am writing the review with regards to my late mother. I called and advised Careline 365 that my mother had very sadly passed away. I am disgusted with the approach taken by Careline 365. They know a large number of their client base are vulnerable customers. Their business model is to profit from people having paid for an annual service in advance. Elderly, infirm people on pension incomes and they refuse to refund when they sadly pass is despicable. I was advised it is their company policy not to offer pro rata refunds on annual payments? I was appalled that this is the case. I have called a further two times to chase my complaint that was raised. The agents cannot explain why I have not had a call back? I have been assured each time a manager will be in contact. I have been left with no alternative than to write this review in the hope that it saves someone else having such an upsetting experience. Having spoken with other companies and service suppliers this past week all of which have without issue offered any refunds due to my mother's estate. Order 73088