Janette was very helpful and informative. Very professional and she told me so much information that there wasn't anything I had to ask her about.

the lady who took my call was very efficient, explained everything clearly and showed a very good empathy and kindness. I didn't catch her name. but the call was at 11.45am on 20/01/25 and my postcode is SW15 1nl

The alarm arrived quickly, a huge relief as my mother had just come home from hospital. The staff are great - we had to make a test call, which was answered promptly and very courteously. My mother also pressed her alarm inadvertently and she told me the response caller was "so kind".

I have paid a subscription for a service which means that if I have a fall or need emergency assistance, they will call me if I press an SOS alert button. I had a fall, was unable to get up and there was no response for 2 and a half hours. I am 86 and disabled and feel let down by this company. I have lodged a complaint which was unsatisfactory. I feel I can't rely on Careline.(This is written on behalf of my Mother)

V kind and didn’t speak to me like I was an idiot (I’m not great with tech!)

Fast delivery and a easy set up.very impressed with the whole service

The people I spoke to were helpful but not pushy and explained how the system worked in layman terms. Delivery was extremely quick which meant peace of mind was fast after the decision had been made to get this equipment. It is plug and play so easy to install once received

Excellent communication, caring and friendly.

Carrie your customer services staff, was very kind, helpful and didn't rush me. She had good communication skills, and guided me through all the questions. She's a real asset to your company, thank you Carrie

Looked at CareLine365 following my mum becoming unwell. Mum lives alone and although I'm not far away we wanted security that she could access help quickly! I spoke with Careline365 before purchasing and they were great. Very calm and talked me through the products and service. The watch alarm arrived the day after ordering and was very easy to set up. We had a few practice runs with the watch and having Careline365 talking back to us when we activated the alarm! Both mum and I feel very confident leaving mum on her own.

Original person I signed up with did not listen to my request for a paper copy of details this delaying my being processed however when I complained it was resolved immediately

Everything was explained to help me make an informed choice so very happy so far.

I took out a SmartLife Fall Detector Alarm Annual Plan with CareLine 365, for my mother-in-law, in January 2024 at the price of £299.99 plus a one-off fee for setting up at £45 (not the cheapest on the market). We were given a £15 M&S voucher as an introductory offer. The Careline help service has worked fine and I am aware that to terminate the contract it is necessary to give 30 days notice prior to the annual renewal date. However, I was surprised to note in my credit card bill for December 2024 an entry ‘Careline365 Alarms £399.99’! At no point did we receive any notification as to what the new price would be. I thought this must be an error as the price of the plan on their own website is still £299.99 plus the £45 set up fee. I called their helpline and pointed out the discrepancy between what I had been charged and what the package was being sold at online and was told that the increase was due to inflation. I pointed out that the price increase represented an uplift of 33% which is ten times the current level. I was then told that the difference was due to a free three month offer, but I could find no evidence of such a feature on their website which only shows 12-month plans. The call handler then put me on hold whilst he took advice. When he came back he said he was able to offer me the same price as before at £345 for the year. I repeated that the price should have been £299.99 and that the extra £45 was a new account set up fee. After going backwards and forwards for a while I thought that at £345 at least I’d get £55 back. Wrong! I was told that the company does not ‘do’ refunds and that the reduction would be applied to next year’s (2026) plan in the form of a two month fee free period. Absolutely ridiculous! I feel absolutely mugged off by this. If we had been notified of the renewal cost beforehand we would have cancelled the plan and looked elsewhere. To add insult to injury the CareLine 365 equivalent plan is now on offer for January at £284.45 . Use this company at your peril!

Janette was really friendly and helpful. Very informative and understood our needs perfectly

Customer service provided was extremely good from Janette. Explained everything in detail and the process going forward. Certainly recommend Careline365.

A good knowledgable Sales Executive Dean.

Excellent throughout : Jannette extremely helpful when we signed up, took the time to explain everything in detail. Equipment arrived the next day, very easy to set up. Staff friendly and helpful when we tested the system with them. Really excellent service all round.

The initial call to your company was very straight forward and Carrie helpful . When the package arrived a necklace alarm had been sent instead of the bracelet requested .

Amazing and caring and supportive

From start to finish the process was very easy. The sales assistant (Jos) at Careline was very helpful and answered any questions we had simply. The equipment arrived the next day. Setting it up was very easy and the Care team who answered our test runs were very helpful and easy to hear.