Good service

I am my mother's carer and was referred to Careline by Birmingham Carers Hub. And by the way, the advisors at BCH are out of this world with brilliant customer Service. We were with another provider and the service was not good. It takes ages for them to get back to us. Follow-up calls and issues are not their strong point. I am looking to recommend CARELINE 365 to people. One great experience was a very good customer service by Drew. He sorted out my mother's order explained how it works and sent emails. He was on it, and I mean on. very good service. Careline 365 is the one-stop shop for all the care needs anyone would want. which I am looking forward to installing my mother's care equipment.

Very helpful answering all my questions and organised it all. Did not push and waited until I was ready to proceed.

Great communication from the lady who took the order. Made it easy and was very good. Set up was easy and straightforward.

Amazing company very happy 😊

We have nothing but praise for Careline. The initial phone call was very helpful and informative, the equipment arrived the next day. Setting up was easy. Testing was easy, the people on the speaker were friendly and helpful. We are very pleased with Careline.

Original machine "died". Replacement arrived promptly and good help in connecting pendant

JOS was extremely helpful on the phone. We were set up with an alarm for both my parents and it was shipped to them the next day.

The reception from Jeanette was exceptional, service, knowledge and customer consideration excellent.

To date my experience has been very good. Easy to sign up. Delivery v. Good. Carrie was excellent in her guidance /instruction As was Jacob who continued with the guidance. However, later in the day I tried 3 separate phone numbers and waited 20mins plus before someone answered - not good.

Good quality service with helpful staff l highly recommend

Very helpful and easy to understand

Really pleased with the customer service provide. Efficient and friendly.

Janette was incredibly helpful and explained everything very clearly.

I was guided through the buying process in a helpful and unpressurised manner. The salesperson, Carrie was informative and detailed about all the options with the result that I could make a soundly based decision.

Chloe was really friendly and helpful, and really understood our needs. It was very quick and easy to sign up, and the costs were very clear from the start.

Janette was polite, helpful and sensitive to my elderly mother's needs. She gave us all the information we needed to decide which Careline System to adopt, and called back at our convenience. She was a pleasure to do business with and I really can't praise her enough - thank you.

Excellent service Thinking about the customer

Carrie was incredibly helpful and efficient throughout the full procesd of the purchase of a "Fall Detecter and Alarm" for my Mum, I can fully recomend Carrie and Careline for any prospective clients.

Easy to talk through with agent, not pushy, although I had paperwork I was able to do it online, within a couple of hours all ready to go , easy to set up and tested