Jeanette was the lady I spoke to and she made purchasing the button alarm very easy to understand. 5 stars as the whole experience was excellent.

Having failed to order online I called the customer care line. I spoke to Carrie who was amazing . She listened to mums needs and suggested the correct product without being pushy . She was kind and compassionate and very informed . She processed the order very efficiently and gave information about installation and delivery . Excellent customer service

Cara was extremely kind and helpful, she was able to help me with everything I needed today.

excellent service especially with the lady who I spoke with Carrie

Being the brother of my sister who set up careline365 for my sister, it not only gives my sister reassurance but it gives myself peace of mind, the contact I had with careline who set up the system were very professional.

First point of contact when we first phoned to enquire spoke to Harry who was fantastic spoke to both myself & my Dad Roger made sure we were clear about which product would be most suitable for Dad he also took time to make sure that Dad was VAT exempt & got best price point for him. once device was delivered NEXT DAY !! & I had set it up for him everyone at call center very helpful with test calls

Helpful advice and service, prompt delivery and easy set up

I turned my careline buzzer on accidentally and the response was immediate...very reassuring.

Ordering GPS system for father.. was very easy and quick set up , staff were very helpful in the setup . Easy to use so far and hopefully will give family peace of mind going forward

Easy to set up and good response times for checking plus a real call later - all worked very well

Called Careline & spoke to Carrie. I needed to order a GPS pendant for my mum & Carrie was very friendly, efficient & professional & explained the product.

It was Carrie who called me after I left a message on Sunday. She was friendly helpful and cheerful. Carrie explained everything really well and explained that I will have a great connection even without my wifi so any fears that I had were allayed. I am looking forward to my 'lifeline' arriving. Thankyou

Prompt action after charger failure

I am so gratefull for reistering with Careline365. 24th/28th January 2025. Amazing man, Sean, who has contacted me throughout to clarify and sort out teething problems with my alarm system, at 79 and disabled, he restored my confusion. A man with `peoples skill` I am a retired Probation Officer, Social Worker, (qualified CQSW) Mental Health & Drugs & Alcohol Counsellor. Thank You.

Sam was easy to talk to he made it easy to understand.

We struggled abit to get it working but the staff were so patient and helpful. All in working order now and the peace of mind is in valuable . Thankyou.

I researched 23 personal alarm companies and narrowed it down to Careline365 who seemed most suitable. I spoke to the sales team who were patient and helpful, not pushy or pressurising. I ordered and got my GPS device the next day. I phoned the technical team who were knowledgable and friendly. The device is amazing, so much in such a small device. Living on my own this gives me peace of mind. The literature is clear and useful. I show everyone I meet about my alarm because I am so pleased with it.

Great peace of mind with wrist watch for dad and mum. Team on the phone very helpful but some advisors are hard to hear through the base unit as lots of background noise. Mum and dad are hard of hearing as I’m sure many of your customers are. Can you make sure that background noise is kept to a minimum so that people can hear you clearly.

Very helpful and pleasant staff.

Very happy with the overall experience booking with Careline and I feel confident that my family member is supported when I am not around. Everyone has such a caring nature and very happy to help. Thank you.