Such helpful sales staff with choosing and customising my alarm system. Easy to set up and test, and use

Easy online purchase. Everything arrived within 2 days. My neighbour set it up for me and all went smoothly from from installation to testing the equipment. Twice I've accidently activated wrist alarm, connection was within a few seconds with very friendly operators who reset call when I apologised for accidental calls. All in all I am very pleased with the service

Ordering was straight forward with polite and helpful member of staff. Cannot comment on product as it will not be used for some time.

A very efficient and caring member of staff enabled us to sort out what was needed in a short time and we were impressed with the speed of the equipment reaching us the next day.

Very helpful great recommendation. Couldn’t of been more helpful

The person on the phone wad unfailingly kind and helpful

Clear answers. Had to call me back and was patient as I sorted out the payment on a holiday. Clear answers would recommend happily.

Ordered on afternoon and it arrived the next morning. Simple to set up and team at the call centre where really helpful and friendly when I was doing the testing. It has given us real piece of mind.

Jos was extremely knowledgeable and helpful. The Careline Complete package was exactly what we needed and excellent value for money. Thanks to Jos for making the whole process so easy.

Unfortunately, my dad wasn't keen on the product we bought for him, mainly because he'd been disturbed on several occasions over several nights due to the over sensitivity of the system. It put him off. Returning the product was straightforward. However, I do have a problem with the company charging and subsequently retaining the astronmical "set up" fee of £45. As it was myself that set my dad's system up....I fail to see how they have the cheek to charge it and keep it! Very disappointing.

Still waiting for it after I ordered on 15th December, received today 22nd December.

Helpful communication.

In short, the security of knowing that I have support - and that help would come quickly if needed - gives me great peace of mind. The staff that I talk to are invariably polite and helpful and I am very grateful.

Reassuring knowing you have a lifrline if you fall! Staff nice añd friendly, caring. Would prefer respectful titled name, ie mrs Would also like a volume control! Staff response line FAR too loud

Chat line good and Carrie very helpful on the phone.

I have had a Careline365 box for about 6 months now and it has given me the confidence to continue staying in my current house. I have 2 pendants - a wrist type and one on a lanyard. I wear one at all times, with the second in the bathroom, which I think is the highest risk place for me. I have tested the pendants regularly as well as false alarms when I knock or catch it on something. Each time there has been a quick response, with one of the Careline team calling me on the box to confirm that I am OK. The communication is always clear and everyone on the Careline team is very friendly and efficient.

Received, installed and tested. So far so good. All call handlers spoken to very friendly and very helpful. Thank you. As yet have not had to use it.

Although only just ordered this morning, the help and support I received in making the right plan choice for my mum was excellent. Jos was very patient and made sure I fully understood the plans. He took the time to find out about my mums needs

Harry was extremely helpful helping me choose the appropriate alarm for my mum. Excellent customer service

The staff at care line were exceptional at setting my alarm system up and when my husband set this off by mistake they reacted promptly and professionally and understood that mistakes happen i am happy to recommend this system to others thankyou again