ordered and turned up almost next day. call to customer services and then a test of the pendant/alarm showed all was well. MIL left with pendant and we can now feel more comfortable leaving her alone for a few hours so we can all recharge (this is while palliative/hospice care is being sorted)

My first contact was by phone. My enquiries were dealt with in an informed and empathetic manner. I have purchased the personal sos pendant for my husband and I look forward to the peace of mind it will bring, and the company's continuing support

I have set up the Careline for my husband and have had dealings firstly with Myles and then Drew, both were kind informative and patient. I hope that we will not need to use the service but feel confident that my husband would be treated in a professional and courteous manner.

I was in touch with Harry and he was very polite and helpful, gave me all information I required and details of your company. I am 89 years old and Harry was so good to me could not ask for better service, you are lucky to have him.

Wayne from customer services was wonderful! He was very patient with me when I muddled up my card number THREE times(!) and was extremely helpful, talking me through how to test my husband’s alarm and telling me what came next, so that I wouldn’t worry. What a lovely, friendly young man. Thank you, Wayne. 🤗🤗🤗

Spoke with a lovely advisor called Dana. She was polite, friendly and empathetic to our situation. She made the whole process easy and advised us on which was the best system for my mum.

I'm 83 yes old ,partially sighted .relieved equipment and told to fit ir myself. On my knees trying to follow instructions. Can't do it I'm with Bt. There is no place on my modem for Etherley lead. No help offered. Discussed

Harry and his manager were extremely helpful and explained everything very clearly. We feel very reassured to have organised the alarm for our mother who lives alone and is 96 yrs old

Well while having 365 box I had no problem only thing was not explained about the surprise of having £245 taken from my a/c without notice but when I took out this item from yourselves from memory it was around £180/200 then there was and added price then when renewal comes you charge the full price as if you started I think this is a bit much to keep customers alright the extra for permanent connection I can understand but to charge the full price every is in my view is not being fare to your customers many thanks Paul

Set this service up for my parents who live several hours away. The service has been excellent and the helpline operators are brilliant in helping ensure the service is set up correctly. Highly recommended.

Easy to setup and very polite friendly people on the other end, made me feel a lot more comfortable with mom being on her own, thankyou

Great product great service. Through my own fault, I ordered my SOS alarm twice by mistake. I immediately called their help line and Debbie (?) saw the error and corrected it. She issued a refund on the one order and I received confirmation but over a day later. If there is any criticism, it would be the length of time it will take for the refund to appear back in my account. Took seconds to leave my account but I'm told it could take up to 10 days to be returned to me. With the modern day BACS system, it shouldn't take that long. 2-3 days at max. Other than that, well happy. 😁

My mother had a fall at home and used her alarm , and got a quick response. I received a telephone call straight away so she got help early. The care line team were very helpful.

My father has become increasingly unsteady on his feet, and has had 4 falls, luckily not hurt and with people in the house or able to get to a phone. I ordered this system for protection for him. It came as promised, next working day. Installation There were good instructions, however, it did take me a few minutes to work out what I needed to do. Once I understood, the set up took about 2 minutes. Testing again took about 3 minutes. Calls were answered promptly and the agent knew who had called each time. Very pleased with the results.

Easy to order, quick delivery and easy to set up

Jos at Customer Services was most helpful in assisting us to provide mum with the most appropriate equipment to suit her exact needs. An old-fashioned approach without the hype. Jos was particularly attentive and went the extra mile to ensure we got the correct product.

I’m 84 years old and like walking on Exmoor. Having had the pendant for 12 months it reassures me that if I have a problem there is help on hand. Thankfully I haven’t had to press the alarm for an emergency. Unfortunately from time to time I have accidentally pressed the alarm. The call centre are quick to answer and are courteous, understanding and very helpful. I would recommend Careline 365.The annual subscription may seem a lot of money but it works out to be less than the cost of 2 coffees a week,but it’s well worth it to get peace of mind

Excellent product sold by an excellent informative person called Harry

Very good and great support

we dealt with a wonderful lady called Kathy who was very helpful and was so patient with our requirments .At the end of our conversation it was like talking to a friend .Thank you Kathy you were so lovely.