Always answer very quickly if the alram goes off, always polite if I set it off by mistake.

Hi, when we started out my mum was living some distance away so it was great to have the back up. She did use the service a few times and was happy there was somebody at the other end in support. The pendant was a sensitive item and there were a few times mum dropped it accidentally but always had somebody checking her out to make sure she was ok so would definitely recommend this type of thing. The only downside was that having agreed to set up a direct debit, having discussed monthly amounts, I thought I understood that once we'd had the first year we could go monthly direct debit but it turned out to be the annual fee, increased quite a bit from the first year, which was taken by direct debit. As my mum was then moving somewhere that had their own pendant system, we no longer needed it and were just about lucky for the move to be within the first 30 days so we were able to cancel and have a full refund. If it had been longer, we would have had to cancel and been without until she moved or simply lose a substantial part of the £319. It feels a touch callous, given that the people needing this may well be elderly, going into hospital or homes or even passing away that there is no partial refund for them if it is past the 30 days, or no monthly direct that can be cancelled, given the service is then no longer required and it is up to the customer to inform the back-up friends/neighbours. However it is what it is, I just would like people to fully understand this fact. Thank you to the people who are on the 'other end'. They were all very kind and helpful.

Everything was easy and went very smoothly

Always a fast response and pleasant and helpful people on the other end of the line.

They would bend over Back wards to help or get things for me There was nothing they would not do ,I am Really Sorry to Lose them but Circumstances have changed after the Death of my Wife Recently

Good system & well backed up response if alarm activated. Have had some issues with my pendant going off when not pressed? Could do with a watch option to the pendant which I would prefer

Rubbish my alarm goes through my internet router. It is constantly breaking down. Its not working at all now and hasn't worked since 3rd January 2025. Ive tried to contact careline many times, ive been hanging on for over 30 minutes still no-one answers. Ive now had an email informing me they will take £100 from my bank account. For what??? Careline 365 have asked for more information, i have been trying to ring you since 03.01.2025 ive managed to get through only on 2 occasions, after waiting for over 30 minutes. I spoke to 1 of your staff today, she is sending me a postal bag, in order to send it back. It appears to be about not having a phone line and going through my router. I have not had a very good experience therefore i wont be taking this review down. I have spent a lot of money, which i didn't really have, to purchase the alarm, I'm upset about this.

The instructions for installing my Careline were clear and the following checks were efficient .

Equipment arrived promptly and was easy to set up. BUT I kept receiving emails asking me to urgently fill in forms that I had already submitted. Then, when I rang customer services to find out what was going on, I was stuck in a queue for 17 mins being told my call would be answered in just a moment. I was not impressed.

Fabulous service

Still waiting a refund for when they took money from my account(not even sure how they had my details) for a subscription that was cancelled with equipment returned after the passing of my gran. Assured refund on phone call, that was 3 months ago.

Unfortunately the watch didn’t work with the signal at the property. Took quite a long time to diagnose that (40 mins) Technical support very helpful and arranged a different type of alarm to be sent

Wouldn't recommend at all. Ordered the equipment, tried ringing time after time, no answer. Finally got an answer one day - I asked if the number was manned all the while - to be told 'we have over 17,000 customers, we don't have a phone number just for you!! WOW did my blood boil. So DO NOT USE! FINALLY GOT MONEY REFUNDED, AFTER SENDING MANY E-MAILS, APART FROM SET UP FEE - WHICH WE NEVER GOT IT SET UP - SO BUYER'S BEWARE..

no one has answered the phone for at least 24 hours. I

Jeanette I spoke to was very helpful and explained all the plans that were on offer. My kit arrived the next day and was easy to set up as was explained on the phone

Harry was very helpful. Very knowledgeable about the product Advised me what would be the best option for my mum. Very satisfied

A good and comprehensive service, thanks

I was helped by Harry who was excellent. He explained everything in great detail all the pros and cons. My husband is now a lot safer with his personal alarm and fall detector. I also feel more confident when I have to go out kno that he is safe . Thank you Careline and thank you Harry

It works! Response to the alarm is almost immediate, loud and very clear. Just what's needed. Initial linking of the online form to my account was slow. It took about 48 hours. In the interval I was asked to complete the lengthy form again, which was unnecessary.

Unable to set up successfully. Submitted requested details. Followed instructions to receive a connection to careline. Connection made but the voice / connection to careline unclear. Advised to call customer services. Waited over 25 minutes. Attempted to use connection box again. Careline then made a call to mums landline. Complained about the service to date. Was told I would receive a call from customer services to my mobile within the hour. Still waiting for the call.