Great telephone experience I had a very good call with one of Careline's staff when ordering a pendant for my elderly Dad

Good except keep getting emails for bank details when paid in full?

Good service

Harry was extremely helpful and i became the new owner of an alarm system which is to be delivered on Saturday. I used to be with Saga, which has changed to Chubb. Chubb let me down badly by leaving me unprotected. The process of buying was very clear and simple and well explained by Harry. Bravo!

Received exceptional friendly and professional information from Jos in regards to my enquiry and purchase. Jo’s made it a very simple process answering my questions before I asked them.

Bit of a mix up but was sorted out very quickly .

Very friendly but helpful and professional however receipt of pack next day did not include new customer details form hopefully it’s on its way to me so I can set up

Lovely Watch monitor and easy set up plug in monitor and easy to charge the display nice and bright Good experience Customer support service

Janette was absolutely amazing on the telephone, talking through everything, explaining and just wonderful! Thank you so much for your kindness,

Fast delivery easy set up & really friendly and helpful staff

My daughter originally spoke to Samuel at Careline365 and was very impressed with his knowledge and how helpful he was. I then spoke to Samuel to order my alarm and he was very helpful and also patient when I asked questions. My alarm system arrived the next day which was very impressive. I also ordered a key safe but decided to change it for a police approved one. This was very easy and done without any problem. So far my experience with Careline 365 has been very good.

Very helpful today speaking to Jos and going through with me the Care line process and all the benefits. Would highly recommend this company and reassuring to know my Mum will be much safer with her wristband. Many thanks

The Operator was very Helpful, and he called back once I was at my mum's like he said he would, which is so rare these days.she could then give him the go-ahead for setting this service up.

I tried setting up the alarm and tried calling customer service four times and sent three emails First phone call was waiting to speak to someone 45 minutes Second phone call was waiting 30 minutes Third phone call was waiting about 35 minutes Forth phone call was waiting 30 minutes I gave up waiting On the fifth cal I got through after about 20 minutes This is really poor service - not happy

First class service and delivery

Although the forms take a long time to fill in my alarm was very quickly activated.

How helpful they were and professional

No communication do not pick up the phone when it's suppose to be 24/7 7 days a week.not impressed at all .New customer unhappy

Happy with device.

I arranged the alarm for my mum. I spoke to James who was very kind and gave us all the information we needed. He sounded very caring and mum felt at ease straight away. When I set up the alarm we spoke to Cam. He also was very kind and caring and assured mum not to worry if the alarm went off by accident which is something she would worry about. Fabulous service but I hope we never need to use it for a fall!