purchased with groupon that didn't apply. No customer service tab, Click save and it doesn't tried several times. Cancel my account now

First, I would like to say that today I talked to Shyesha, an extremely pleasant and helpful person. She was able to understand and evaluate my question and needs in a very rapid and professional manner. She is truly an asset to your organization and employees like her are hard to find. Secondly my phone call was answered in under one minute, a rarity today. The reason for my call was prompted by the new dashboard you rolled out, found it very hard to navigate and understand. Thanks again Rich

The new dashboard design seems to have forgotten to include a way to delete alerts! No trashcan icon or any way to select a group of them to delete or any way I can see to do this any more.

I just enrolled yesterday with an awesome lady, Shyesha!! She was so patient, friendly and helpful. Her customer service is excellent; she's professional, knowledgeable and just a super lady. You are very lucky to have her as an employee...she shines for your company. I had a little problem today and called back...thank goodness I was lucky enough to get Shyesha again!!! Again, she helped me and it was a great experience to work with her. I'm so glad I have enrolled with IdentityForce and will recommend to my friends. I hope I get her every time I may need help. Thank you ...thank you!!

The new website is terrible! Why did IdentityForce mess with the previous layout, which was well organized and easy to navigate? The new site makes it very difficult to locate information. I find that I am spending much more time trying to find and open places in the site. It's very frustrating.

When I click on the link in the Welcome email and try to fill out the information form, it won't let me choose Arizona or enter Arizona in the address field or the Drivers License state fields. So it won't let me complete the form to submit!

Hate the new website, much of the functionality doesn't work. Can't update my credit card for billing and I get errors on the dashboard about credit card not found. Please can we have the previous site back.

Courteous Polite Professional Answers to all my questions couldn't be treated better as well as knowing I'm completely covered in any situation

The Sex Offender monitoring alerts are a COMPLETE waste of my time. I have asked how to turn such notices OFF, yet I am told they cannot be turned off. I get one every few weeks and to-date, not a single one has ever lived on my road, or tried to use my address for nefarious purposes. It's just like the little boy who CRIED WOLF. The notices are so commonplace now, I just IGNORE such from IdentityForce. For me, it's a useless, time consuming waste. When it comes time to renew, if I still cannot turn OFF such notices I will no longer be a customer. REPLY from A.D. Wade "Please feel free to disregard the notifications." The whole point of my complaint is, you are a notification company hired by me to watch over my information. WHY should I have even have to review repetative, false-notifications and waste time in doing so? WHY can I not simply turn off this type of notice? We put a man on the moon in 1969, almost half a century ago. Is it too much to ask to be able to simply TURN OFF unwanted notifications??

You have the worst website I have encountered on the Internet in 20 years....It's not functional except for taking payments....you've got broken input code, data scripts, who designed this website..A three year old?

dont like the new page the old was much better

Horrible experience. I signed up and paid $189.50. Went through the hoops to register and get a password. Tried to log in with password and couldn't; was sent an email to get a new password, which didn't work either. Called 3 times. Two times the wait was so long I couldn't hold. The 3rd time I opted for them to call me back. They never did. Since I can't reach them in any way, I feel paralyzed. I want my money refunded immediately and to terminate with this company.

Good site.....would like to know how to delete the trash.

I thought i was purchasing something advanced. Wanted to know if anybody had used my name to get a loan, cell phones, etc. Nothing. its a waste of time and money

I'm a current customer. Was doing just fine with the old dashboard, but now this new dashboard is very confusing. For example, I get the Alert that I need to renew my Fraud Alert monitoring with the credit bureaus, and to go to "My Dashboard>My Services>Identity Protection>Fraud Alert. Guess what, I can't find anything called "My Services". To be honest, the way the entire dashboard is laid out, everything is spread all over the place that I cannot see a simple list of features I am getting and their status (green/red). I like the old simple list....much cleaner and all on one page. Please bring it back. In the meantime, can you please at least put the "My Services" screen on the dashboard like the guidance says?

There should be an option to "select all" for the purpose of deleting. I get the alerts via text and email so I have already review them. Thus an easy means to delete would be nice

please keep up all the good work you do for my accounts. As a senior citizen I/we need all the help you provide. Thank You. GJC

i've tried several times to set up my profile and it has not allowed me to finish. i have tried 3 different browsers, each with different issues.

new dashboard not as informative as prior

I was having a tremendous problem with entering the data and setting up my account. Tori started us off by reviewing screen shots. There was another lady who assisted. Then today we ended up with Meredith. We dug our heels in and got the system working. I am pleased with the product and the sense of security. We reviewed the features. I recommend this product to anyone. Many thanks for a job well done!