Alicia was very informative and helpful Extremely polite!!

Alicia was patient and great.

It would be nice to be able to have all of our family member's information on one account. Instead, we had to split up the account into 2: one for me and my son and one for my wife. Also, how come I cannot activate credit monitoring for my child's SSN?

Alicia, Customer Service Tech, provided me with excellent support in determining issues with pulling my credit info. It was technically related. However, the new dashboard is extremely hard to navigate. Go back to old!!!

Everything is fine, but I do not appreciate the messages in the middle of the night when a bank or credit card transaction takes place. Last night I was awakened at 2 a.m. by the ding-a-ling of a text message. Can you guys wait until 6 or 7 in the morning (Alabama time)?

Website us hard to use

Your representative got me caught up and was very helpful

So far I have no complaints. I set the perimeters of when I want to be notified and they've done great job.

Needed to talk to an agent, was waiting in que for 15 min, than opted for the call back offer. Never got a call back. This was Saturday, March 24, 2018. Tried again the following day..same thing. maybe there is only one agent on a weekend? Good thing I like to listen to classical music.

So far,I gave this program all of the information and it has given me NONE! Does it tell me anything that I don't provide?? What am I missing? I'm ready to cancel! waste of my time and money!

I had to update some information, so when I called, I spoke to Alicia who was so helpful and even told me about a new Family Plan that saved my family a good chuck of change! Thank you for everything.

Alicia was extremely helpful, very patient and kind walking me through a frustrating process, she was amazing.

Great customer service!

The original system was much easier to understand and had everything at my fingertips. This seems unnecessarily confusing. Don't like it.

Shyesha was very helpful and knowledgeable regarding the process. I appreciated her assistance.

Damien very helpful he knew exactly how and where to point me in the right direction.

I had to call for assistance while filling out my application for coverage, and Alicia was very patient and helpful. She actually walked me through parts, and waited as I entered information. Thank you, Alicia!!!

This morning I called identity force because I had concerns about my account. I spoke with the representative Alicia and she was very helpful. She took the time to walk me through each of my questions and even offered additional help with items I wasn’t aware of. She deserves a five star rating for her excellent customer service. Thank you so much.

Tonya has been very helpful in setting up a family plan as well as explaining how to set up some of the monitoring services.

fairly easy to setup