Really helpful, easy to contact, regular updates, easy to use app.

A bit expensive but gives me peace of mind

Extremely courteous, helpful member of team who assisted on upgrading my policy for Rosie.

Very Understanding and knowledgeable staff.

Excellent price and great quality service

Friendly staff and affordable pet insurance.

Really easy to set up and renew! Haven’t had to claim at all yet (thankfully) but am impressed with the update emails and the communication I have had with Vetsure so far!

Vetsure are brilliant! They have always been super helpful

As of yet we haven't needed to use the insurance. This review will be updated accordingly should we face any issues.

Never had any issues with Vetsure who provide both my insurance and pet plan for my cat. Reasonable price and great peace of mind knowing he is covered when needed!

In November 2022, we received a renewal notice from Vetsure which indicated that our premium would increase by 32%. Also, as our cat had now reached the age of 8 years, we would be required to contribute 15% of any future claim in addition to the excess on the policy. When we queried this, Vetsure advised us that the large increase in premium was due to our cat now being 8 years old. We have been with Vetsure for 6 years and have always accepted that we would have to contribute 15% of any claim at the appropriate time and, of course, the policy excess, as we were made aware of these from the outset. What we had never been made aware of before receiving the renewal notice is that there would be a large increase in premium once our cat became 8 years old. We understood that the condition concerning the 15% contribution was included in the policy wording to reflect the fact that a cat had reached a certain age (8 years). Our policy is a lifetime one and we took great pains when deciding whether to insure with Vetsure to check with them that there would be no "surprise" premium increases year on year. Until now, this has been the case as the yearly increases have been quite reasonable. We would add that we have only ever submitted one small claim which resulted in a payment of approximately £100. We originally chose Vetsure even though they were significantly more expensive than most of their competitors but we are now beginning to think that we made the wrong choice.

We have found Vetsure to be easy to use and clearly explained. Larry Taylor the cat.

When I signed up on the phone the person I spoke to was very helpful and polite and helped me with the best insurance for my pet

It was so easy signing up Rasta to Vetsure and I feel confident that if the worst happened and I had to use Vetsure to help with vet bills, they would be on Ratsa's side and support with the financial help that would be needed. I also trust Vetsure as Ratsa's vet recommended them to me and I value their advice. If needed I also know that I would not have to pay the vet up front and claim my money back afterwards, as Vetsure pay the vet directly. Brilliant! Thanks again for insuring Rasta for a reasonable monthly sum. All the best for Christmas and the new year ahead. Cheers, Les Sanders

Excellent service. Easy to use

i found everybody very helpful, made eveything very easy.

the company contacted me after a year to see how things were, the great news I did not use them as my lovely Teddy is in fine health but it is nice to know the insurance company is in contact

Absolutely well worth the money my dog gets her injections flea and worm treatment and discounts on treatment highly recommended

Really friendly when talking on the phone and ensure everything is sorted and in place before the call ends. I will definitely recommend to friends and family, I've had no issues as yet with any claims - they're dealt with very promptly. I also received good discounts for adding another pet. I'm so glad I have both dogs with vetsure now for peace of mind.

Good customer service team who always try to help when I call. Flexible plans available and additional cover options. Reasonable pricing which is competitive to rival insurers. Great that they work In partnership with our vets to so can do direct claims for larger or emergency unexpected claims. Only downside is they won't cover for pre existing illnesses/injuries or allow transfers or any conditions from previous insurance coverage. I was previously with animal friends but left to use Vetsure as they co partner with my vet but now all my claims from animal friends are considered pre existing to vetsure where as animal friends would have continued to except my claims and cover the costs of my pets condition. My pets have always been insured it's just a shame if you want to change companies you lose the cover for pre existing claims.